Reviews for Home Services at The Home Depot

Anonymous Review

Anonymous Review

Anonymous Review

We have had nothing but trouble with Home Depot. Absolute terrible company to go through for carpet installation. They subcontract people who are disrespectful and leave trash in your home. We paid in full and waited two months for them to come and install carpet, only to be put off another 4 days. The carpet layers finally show up, 4 hours late, and complain the whole time giving excuses as to why they won't be able to lay the carpet, but ripped up our whole dining room, leaving a mess and exposed tacks/nails. My fiance got upset and told them to just leave if they didn't want to do the work. They made that into a mountain of a reason why they would not come back. Finally, they agree to come back "Saturday morning" but gave my father a call and said they "talked to his wife who said afternoon is better" they have no other phone number, there for they have no way of even speaking to a female. I'm very disappointed and upset. Right before the holidays, and our house has been a complete disaster for two weeks "prepped for carpet" I would never recommend them to anyone. Even the managers at the store were not understanding or cooperative as we have gone through nothing but hell.

Anonymous Review

We ordered a house full of carpet from them. First they promised a 2 week wait for installation, only to be told after purchasing that it was actually a 6 week wait. Then the morning they were due, they called 25 minutes before install and cancelled with lame excuse. And no reschedule date in mind. My house was in shambles, unlivable at that time from all the furniture being in other rooms and blocking things. Plus I took work off to be there. I called the Home Depot store about their United Home Services they use for installs. I talked to the store manager, she was quite concerned. She made a couple calls and I received a call shortly after with a Saturday install, the next day. I had to cancel all my plans, but needed carpet done. United Home Services have terrible customer service and communication. I would never recommend them!! They finally did send a crew of only 2 out to do our house and move heavy items. Felt bad for the guys, but they did a good job. No thanks to United Home Service tho!!