Anonymous Review
Published:9 months ago
BOTTOM LINE: True Garage Door is very thorough, clearly competent, and they care about doing the job well and making sure their customers are more than satisfied. One of the springs on our 27 year old garage door broke (again -3rd time), leaving the door and it's opener nearly useless. Contacted the door company we'd used previously, as we were happy with their service, but hey couldn't come out to look at the door for 5 days. I scheduled the appointment, but also decided to see if I could find another local company, and came across True Garage Door. Travis was able to come out the same day to look at the door and address the issue for a lower cost and discuss more longer-term solutions. Further, they had excellent ratings on review sites. Travis came out the same day at the agreed time and took care of the spring, thoroughly explaining options. I'd thought about replacing the door the last time the spring broke with an insulated door, and Travis again reviewed all the options. I forgot to mention that this occurred just after Thanksgiving, so timing was not great. Anyway, we picked out a Haas door at Travis' suggestion. Due to the holidays, it took a bit longer to get the door that had to be ordered, but we were kept informed along the way, including apologies for the delay (clearly was not his fault, but he cares about his customers and his work). When the door came in, Travis contacted us again and set up a time to install the door(~3-4 hrs) at our convenience. The snowstorm that came through did not deter he and his team from doing the job. They showed up on time and took care of everything, leaving the garage even cleaner than before they arrived. I highly recommend Travis and his team and will certainly call them anytime I need service on our garage door. Thank you Travis!