Reviews for Bethlehem Home Repairs Improvement & Remodeling

Review from Dong-ha C.

This happened before I was a member of Angie?s List. I hired Bethlehem Home Repair (owned by Dave Palmer) after checking BBB. He had an A+ reputation on BBB, so I felt some comfort that he was a reputable contractor. The scope of my project was some minor interior alterations and windows replacement. The interiors portion of the project was completed without incident. The BHR placed an order for my windows, with my material deposit. BHR informed me of the expected date of delivery for the windows, and work stopped until the windows arrived. When the day of the anticipated window arrival came, I contacted BHR to see if they had indeed arrived and when BHR could start installation. Dave Palmer had informed me that he was going to have some medical procedures done but that he should be out of commission for no longer than a weekend or so. Unfortunately, this was not the case and he was in fact out of commission for many weeks. BHR did not have any back up mechanism in place to communicate with me during his absence. My numerous phone calls and e-mails went unreturned, and I was left to wonder what had happened, and whether my material deposit was in jeopardy. Finally, Dave Palmer called me again and informed me that he had been out much longer than he anticipated because of some unexpected medical complications, and that he was now ready to resume work again. The window installation was completed without further incident and I paid BHR in full for services rendered. In conclusion, BHR showed poor communications skills during my project. I don?t fault Dave for being out of commission for medical reasons. However, BHR did not have a lieutenant or anyone else who kept me up to date on the status of my project or continue the work in Dave?s absence. They were reliant entirely on the initiative of Dave Palmer to show up and execute the work. When anything kept Dave Palmer from doing his job, his clients suffered as a result. Services Rendered: Minor Interior Alterations: Closet removal, dry wall patching, misc. flooring replacement. Provide and install replacement windows.