Reviews for Fox Valley Overhead Door Company Inc.
Rating
63Google: 4 ⭐BBB: A Yelp: 3.5 ⭐Is this your business? Claim Here
Address
Hours
- Monday7 AM-5 PM
- Tuesday7 AM-5 PM
- Wednesday7 AM-5 PM
- Thursday7 AM-5 PM
- Friday7 AM-5 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Review from Larry H.
Published:over 1 year ago
Yelp5The techs are courteous and knowledgable. They were on time and got right to work. The opener operation was explained to me. Very professional.
Anonymous Review
Published:over 1 year ago
Google5I was very pleased with having my garage door fixed. The employees were very good and I highly recommend this company.
Anonymous Review
Published:over 1 year ago
Google5I recently had the pleasure of dealing with Fox Valley Overhead Door Company Inc., and I cannot express my gratitude enough for the outstanding service they provided. Our garage door spring broke in the morning, leaving us unable to open the door. Concerned that we might have to wait until the following week to get on their schedule, I called and spoke to a very helpful individual named Jake. To my surprise and relief, Jake assured me that they could fit us in on the same day. This level of responsiveness immediately sets them apart from other service providers. A technician named Jake arrived promptly and showcased an exceptional level of knowledge, helpfulness, and customer service orientation. He not only efficiently fixed the issue with the broken spring but also took the initiative to inspect the rest of the door and our second door without us even asking. During the repair, Jake took the time to explain the importance of using lubrication to maintain the quality of our main door. This additional information demonstrated a commitment to customer education and satisfaction that I truly appreciate. It's clear that Fox Valley Overhead Door Company Inc. not only values fixing immediate issues but also cares about the long-term durability and performance of their clients' doors. My husband and I are extremely appreciative of the positive experience we had with Fox Valley Overhead Door Company Inc. Both Jakes we interacted with were not only professional and efficient but also exuded enthusiasm for their jobs. It's evident that they take pride in delivering quality service and ensuring customer satisfaction. In conclusion, I highly recommend Fox Valley Overhead Door Company Inc. to anyone in need of garage door services. Their same-day response, knowledgeable technicians, and commitment to customer satisfaction make them stand out in the industry. Thank you, Fox Valley Overhead Door Company Inc., for turning a stressful situation into a positive experience.
Anonymous Review
Published:over 1 year ago
Google5We hired them to put in new garage doors. They told us it would be 4 weeks before they came in. The communication was excellent with the sales team. They always kept me updated. The guys came in after I left for work and were just finishing up when I got home. The workers were very nice and professional. I will definitely be using them for all my garage door needs! The quality of work was excellent!
Anonymous Review
Published:over 2 years ago
Google2The work was fine, but I got the bill and apparently they operate like it's 1975. Basically, they want you to send them a check. Ya know, those paper things that nobody uses anymore. Then they said they would charge 3% extra to take a card over the phone. This is why I'll never use them again. C'mon man.
Anonymous Review
Published:over 3 years ago
Google1Horrible communication, I called to have them come out and look at a broken spring and give us a quote on replacing it. They said they would be there the next day, I waited. No show, so I left. They came in when I wasn't there, replaced both springs, a bunch of hinges, did a full service on the door. Never called and asked if I wanted them to do that. Then sent us a bill for more then the other quotes. My wife emailed him to find out what was going on and he got very snotty with her and told her he was "too busy to give quotes" Well, I guess he will have 1 less customer to deal with. I will never use this company again and I will never refer anyone else to use them. Stay away
Anonymous Review
Published:about 4 years ago
Google1Called and scheduled and installation of a residential garage door, I spoke to Tim. He said they had one in stock and would be able to come out Friday to do it (I called on a Tuesday), I was very pleased and excited for the work to be done. Friday, nobody showed up, nobody called, I moved around stuff in my garage and my entire day for nothing. I called and asked for an explanation of the problem, and was told that I was never on the schedule for the day and the door I needed wasn't even in stock and they had to wait for a shipment the next week, the nice lady who answered said she would have Tim call me back that afternoon, it's been a week and a half and I have yet to hear back. Absolutely do not recommend working with the oshkosh branch.
Anonymous Review
Published:over 4 years ago
Google5I called 30 minutes prior to closing. I couldn't get my garage door to come down. I knew it would need repair and was just hoping to get help closing it so it could be repaired later the next day. The technicians who showed up - despite it being 15 minutes past closing time and negative degree temperatures - were polite and cheerful. They felt that the repair was simple enough that they just took care of it. Fifteen minutes after arrival, my door was fixed. I couldn't believe it. I was so thankful. This is the second time I have used Fox Valley Overhead Door and I will not hesitate to return! Thank you guys!
Review from J J.
Published:about 5 years ago
Yelp1I had these guys come out for a minor service repair. Of the 2 technicians, one was extremely unprofessional (to the point where I almost asked him to leave my property). The other tech was professional and I had no issue with him. Overall the job performed was mediocre at best and a few weeks later I am now calling a different company to fix the job right. So overall, no I would not recommend them, plenty of other options in the Fox Valley.
Review from Emily F.
Published:about 6 years ago
Yelp5I was running late to meet Jeff the technician. He re-arranged his schedule a bit, went to lunch and came back just as I pulled in the driveway! Where as one company told us we need a new door, he explained our door was actually in good condition and was not in need of replacing.. just the springs. Very honest and efficient and personable.
Anonymous Review
Published:over 7 years ago
Google1I called because 1 of my garage door springs at my home broke. I called and explained that to the woman I spoke with, and I asked how soon they are next availability to do the repair would be? ... Her response was sometime the next afternoon. Once given the price on (1) or (2) spring replacement cost options, I ask if I could be given a call ahead of time before their arrival, so I could leave my work place to get home to let them in. My question was, what window of opportunity would they arrive? Her response was "sometime between noon and five, it's hard to say when they will be in your area " I'm still waiting to hear from them and that time has come and gone. I received a call the next business day at 8:23 am. Yet another service facility I left a message for the previous evening when closed, because I hadn't got a call from Fox Valley overhead door called me at 7:03 AM the next morning and was already in route to my house by the time Fox valley overhead door was calling. I myself work in the service industry, so I know that things come up and unforeseen circumstances occur, if I had any communication to know they were not going to arrive when stated I would've not had to seek services elsewhere.