Reviews for Platinum Overhead Door
Rating
88Google: 5 ⭐Yelp: 4.5 ⭐Angi: AIs this your business? Claim Here
Address
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5Fantastic company! The spring on our garage door snapped from age. I called Platinum Overhead Door at 10am. Jeremy arrived, the same day, punctually within the 2-4pm timeframe. He was knowledgeable, professional and offered great advice on how to properly maintain our garage door. Highly recommend!!
Anonymous Review
Published:over 1 year ago
Google5I had booked a different company who didn't show up on Monday! I was beyond frustrated but so so grateful it happened bc Mike came to the rescue and had everything done for me the very next day! Jeremy was great and I've already referred them to one of my friends/clients! Great company, great products and great prices! Completely recommend!
Anonymous Review
Published:over 1 year ago
Google5Mike was courteous and professional. The scheduling was convenient, communications and status updates were plentiful, he showed up on time, and the work was done well. Highly recommended! I had a second visit to replace my smaller garage door. Jeremy showed up this time, and he was likewise right on time with excellent communication and status updates. He did outstanding work - better than I'd expected - touching up all the faded ornamental metal so it looked like new. These folks are the best.
Anonymous Review
Published:over 1 year ago
Google5Mike arrived on time and did a great job repairing my garage door. Mike was very professional. He completed the work on schedule and left with the garage door system working better than before it broke.
Anonymous Review
Published:over 1 year ago
Google5Mike was amazing! I scheduled an appointment yesterday and he came out to install my new garage door opener today. He was timely, extremely professional, informative, and patient. He answered all my questions. I would definitely refer Platinum Overhead Door for any projects you need work on!
Anonymous Review
Published:over 1 year ago
Google5Jeremy, the installer, was on time, efficient, and finished in time. He made sure to go over all the instructions and remotes and the special features, and he didn't even mind the barking dogs! Mike, the salesman, was so patient and made sure to go over my quote and door features, colors and adding windows. The updated doors add an amazing value to the home and are really cool to look at. I love them. Check out the before and after pictures!
Anonymous Review
Published:over 1 year ago
Google5Great company and service. Jeremy was so knowledgeable and got our old garage door working beautifully. You can barely hear it open and close now. He responded quickly to our call and was able to help within 24-hours. He worked super quickly, too. Highly recommend this company and Jeremy.
Anonymous Review
Published:over 1 year ago
Google5Our installer was fabulous. He setup our expectations for the garage door installation and kept us informed. The installation took less time than expected which was awesome. He also helped setup opening the garage from my vehicle. He gave us feedback that clearing the basement/garage helped him a lot to setup and move around easily. Every experience with Platinum Overheard Door has been very pleasant. Highly recommend them.
Review from Tim S.
Published:almost 5 years ago
Yelp1This is a follow up review. We had our GD repaired a couple months ago. Hardware replaced etc, $245.00. Three days ago nylon stem came loose, I didn't see any breakage, but due to the weight of the door I didn't try to make any adjustments. Called Platinum on the 29th, said someone would get back in 10 to 15 minutes. Called again on the 30th, said someone would get back in 10 to 15 minutes, emailed, then created service request via website. Still not a word. I do understand the current state of our environment, but a quick, "hello we have a backlog" would help.
Review from Carolyn Lee R.
Published:almost 6 years ago
Angi5Timely and good customer service Services Rendered: Replace garage door and motor
Review from Todd K.
Published:over 6 years ago
Angi5I called Platinum late on a Tuesday afternoon, after I discovered my garage door wouldn't open. I noticed a broken spring, and I described the problem to Mike. My hope was to have same-day service, and other large vendors were unable to do this without charging a rather large emergency service fee. Mike was able to fit me into his schedule, and replaced the broken spring that evening, as well as the second spring--which I asked him to do proactively--at a competitive rate. Mike was VERY prompt and polite, and cleaned up after himself after the service was performed. I would definitely use Mike again in the future!! Services Rendered: Torsion spring replacements
Review from Jena C.
Published:over 6 years ago
Yelp5Our garage door wasn't working properly (the place was built less than 5 years ago) so we called for a repair service. The company that we initially reached out to quoted us an outrageous amount for the repair and ultimately told us we would be better off with a new garage door. We opted to call another professional and tried our luck with Platinum Overhead Door based on the Yelp reviews. We were able to schedule a technician's visit within 24 hours in midst of the holiday season. Mike was very professional and patient. He explained the issue, made the necessary repairs, provided us with some tips for maintenance, and potential next steps should the issue persist in the future. I would definitely recommend them to my family and friends!
Review from Yingxue T.
Published:over 6 years ago
Yelp5My husband and I recently renovated our 1950s ranch home and decided to keep (but repaint) the single-car garage that we had despite it being a manual-entry hinge door. As you can imagine, having to always get out of the car to manually open the garage especially with the cold and rainy weather setting in has become a bit of a grind. I called up Mike who was not only able to give me a comparable quote to all of the other garage services I called, but also never once tried to push to up-sell me (something all of the other companies didn't hesitate to do). In fact, I was the one who asked for different options above the standard. Mike was prompt, and was able to schedule me in within 2 days, and complete the job in under 2 hours. We now have a perfectly smooth functioning automated garage door despite it being an old-school one-hinge door. Definitely recommend!
Review from Eastisland E.
Published:over 6 years ago
Yelp5I had an emergency situation and After being turned down by other garage door companies, Mike came to save my day and did a great job! He was professional, courteous, and understood my emergency situation. Very responsive and great price. I would recommend anybody Platinum Overhead door. Thank you Mike!
Review from Christopher L.
Published:almost 7 years ago
Yelp5Tim (President) came to my house at agreed upon time, he listened to my needs and accessed my situation. He did not try to "sell" me, but merely provided information and budgets around ideas. This was a Friday; by that afternoon & had an email summary & the quotes we discussed.....I called him back Monday after receiving his quotes and informed him we decided to just replace the springs at this time. While that could have been a disappointment for Tim, he didn't act like it was, but asked when he could come do that spring replacement, lined up a technician and he was at my house within 90 minutes, replacing the springs. They calibrated my motor/chain, checked the other moving parts and charged a very fair price. I do plan to contact them again when I am ready to replace the door.....very professional, on time, solid work.
Review from soyung K.
Published:over 7 years ago
Angi5Our 2 car garage door spring snapped at 6:40pm. I called Mike, he answered the phone and he was able to schedule me first thing in the morning at 8am. He was prompt, sent out text messages when he was on route and when he arrived at the house. Overall he was pleasant to deal with, did a great job, including clean up, added an extra attachment free of charge and was professional. He quoted me 200-300 for the job and it cost just under $300 for replacing both springs, including labor and trip charge. I think it was fair. This is my first time changing out garage door springs, so I am not familiar but I think it falls in the ball park range of what others are charging. I would hire him again and refer him to friends. Services Rendered: Garage door spring replaced
Review from Johnny E.
Published:over 7 years ago
Angi5I wanted to share a wonderful experience I had with Platinum Overhead Door based in Atlanta. My Garage door spring broke after hours and the team from Platinum scheduled a repair time the following day at 10 AM. They are extremely professional, communicate pricing and repair work clearly, and completed the repair in under one hour. A big thank you to Tim and Mike for the quick turn around and professionalism. Do business with these guys. They are the best in Atlanta! Services Rendered: Replaced Spring on Garage Door
Review from Chris C.
Published:almost 8 years ago
Yelp5Platinum did a great job at our house. They took out our old door and opener (which wasn't working). The old opener would wake up our kids. This new one they installed is super quiet. The door is a much better fit than the old one. We love being able to operate the door from an app, especially being able to check that the door is closed while we're away.
Review from Jim E.
Published:almost 8 years ago
Angi5Tim Biiz was courteous and prompt. He explained the door differences, ie: insulated vs non, & gave me a wide range of door/window selections to choose from. He super-imposed the doors, that I was interested in, over my original doors to give me a better idea of what they would look like. He stayed in communication with me, appt. time was spot on. Worker was efficiant and friendly. He asked me questions several times to get my imput on how I wanted the end result to look. Clean up was impeccable. Old doors & debris were hauled away. When the job was completed the work site was spotless. Services Rendered: Remove old garage doors & Install 2 new garage doors.
Review from Angela B.
Published:almost 8 years ago
Yelp5Tim Bilz and his company Platinum Overhead Door did a great job fixing my garage door. This is the second time I've used them, (first time was different garage door). Mike, the technician was in and out in about 45 mins, I would highly recommend them to anyone. Their prices can't be beaten, and they are very courteous and responsive, I've always had same day service. There's never any hard sales pitches for other things too.Thanks guys!!
Review from Chris B.
Published:almost 8 years ago
Yelp5We asked for quotes from 3 different companies. Platinum (Tim) was not only the best quote, they were the most professional and responsive. They installed on time and the installation technician (Mike), was very professional. It was obvious he took pride in his work. We would recommend Platinum Overhead Door to our closest friends and anyone else who asked.
Review from Valerie W.
Published:over 8 years ago
Yelp5When recently looking for a company to replace broken garage door springs, a neighbor referred me to Platinum Overhead Door. I called and Tim sent a technician out the same day. The technician came out at the scheduled time, confirmed the scope of the repair and the price and was done within 45 minutes. He was very professional, nice. He educated me on how to extend the life of the door springs and also gave me a 'goody bag'. The price was very competitive. I will call Platinum Overhead Door for future garage door repairs/ replacement and wouldn't hesitate to refer them to my friends and neighbors.
Review from John P.
Published:over 8 years ago
Yelp5Platinum Overhead Door did a great job for me. The new opener was installed at the pre-agreed price within 3 hours of my first call. No drama, no up sell, no nonsense. Installer was efficient and professional. Door works very well and is much quieter than my old one.