Reviews for Elite Solutions, Incorporated
Rating
19BBB: FIs this your business? Claim Here
Address
Contact
Featured Reviews
Review from Bob W.
Published:over 2 years ago
BBB1Stay away from this absolutely terrible company. A complete and total RIP-OFF. They quote one outrageous price for simple repairs and then charge more than twice when the work is done. The work that is done is very shoddy. How is this pathetic company still in business? They took total advantage of an elderly, widowed woman who was in desperate need to get her garage door fixed. They have absolutely no morals or conscience. They are not BBB accredited, for obvious reasons. Do not fall victim of this unscrupulous outfit.
Review from Lucy M.
Published:almost 4 years ago
BBB1Elite solutions inc. Installed lock on 6/23/21. I agree with the complaints and or reviews before me. This company's customer service is very rude. The worker did arrive on time. He struggled to fit the kwickset knobs. I helped by holding the door for him. This door had two decorative plates framing the door handles (knobs). He did not replace the decorative plate inside. I paid a balance of 131.24 total 231.24 including 6/18/21 deposit of 100.00. On the morning of 7/13/21, I was on my way out. I turned the button on the door knob to open the door and the handle just fell off. I called the company and was told they will be over in the afternoon. The technician did come in the morning and I thanked him. He said the bottom latch was not open and that I strained the door knob. I said that this was impossible because I hardly touched the knob when it came off. My original Schlage door knobs went through almost 30 years of all kinds of strains and never JUST FELL OFF. This should never have happened with a recently installed lock. This time the Schlage decorative plate was not put back on the outside door knob. Now both sides of my door have outlines of decorative plates around the door knobs. I asked them to refund 25.00 dollars. I was told not even a dollar. This company doesn't deserve any stars. They should have used Schlage door knobs to fit my door. Where is the integrity? Here are the pictures of the decorative plates and my door without them.