Reviews for Illinois Garage Door Repair
Rating
83Google: 4.5 ⭐BBB: A BBB AccreditedYelp: 4 ⭐Is this your business? Claim Here
Address
Hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
Contact
Featured Reviews
Review from John M.
Published:over 1 year ago
Yelp5We had an outstanding experience with Illinois Garage Door Repair from the first phone call to job completion. We needed two new garage door openers and got a recommendation from them about best brand. We got it and then were quoted a fair price. The installation was the next day and it was done with precision and focus by Stan. He took his time to do it right. He'a a real craftsman! We had lots of questions and he took time to address each one. Stan's the man! We highly recommend this company. =
Review from Marc Z.
Published:over 1 year ago
Yelp2My garage door opener was not transmitting to the remotes and Despite YouTubing how to fix the issue I had no luck on my own. I chose them as they looked close and were rated well. Received service and they re-programmed the remotes in about 5 minutes. What earned a below average view is they charged by remote which $220 for a very short piece work.
Review from Dale S.
Published:over 1 year ago
Yelp5Called to get a garage door opener replaced. They came out the same day. The technician was excellent. Friendly, knew his stuff. We have a custom installation with restriced space. He took the extra time to get everything installed properly, despite the tight space. Very pleased with the results. Price was also very fair, given the extra work needed. Would use them again.
Review from Erez R.
Published:over 1 year ago
Yelp1Save yourself time, this is a broker not a repair company. They sub your work to a local company. do the research of the local company yourself and save time and money.
Anonymous Review
Published:over 1 year ago
Google1Very expensive or was not trustworthy when I wasn't home and my wife was just there. Charged my wife $500 for changing a pair of springs on garage door just now. A pair of springs on garage door should not cost More than $250 for the pair with labor included. Won't use or Recommend anymore
Anonymous Review
Published:over 1 year ago
Google5I needed to have my 25 YO garage door opener replaced. Price was reasonable and they didn't try to sell me parts that I didn't need. Or start with the most expensive option like another company did to me (twice the price for identical request). If your on the fence have this company provide a free quote. Got the door up and running the same day.
Anonymous Review
Published:over 1 year ago
Google1Called for emergency services during a freezing day. Was given a window of time to wait for the technician. No call back and no show after waiting for over 3 hours.
Anonymous Review
Published:over 1 year ago
Google1Twice now (last week and today) I had an appointment set in their 2 hour window and they no showed and no called. How do companies like this stay in business? And they were going to charge $29 to give me a quote for a new door. Another 1/2 day off of work wasted on these guys.
Review from Augie U.
Published:almost 2 years ago
Yelp5A cable broke on my heavy wood 2 car garage door, so I needed both sides replaced. I then went to the Yelp reviews and picked a highly rated company. Additionally, Yelp sent out my need to other highly rated companies for price and availability quotes. I chose Illinois Garage Door Repair, a family owned business in Northbrook based upon their high rating, competitive price, quick response, excellent communication and immediate availability. Andy of Illinois Garage Door was friendly and very professional. He replaced the cables and balanced the spring tension on my door in a short period of time. I hope that any further garage door repair is not needed any time soon, but if required, I would not hesitate to have Illinois Garage Door Repair do the job. Thanks again, Andy!
Review from Bobbi F.
Published:about 2 years ago
Yelp1We needed our bottom weather strip replaced. The repair technician came on time and processed to replace the strip with weather stripping that we purchased. It looked good until he very end where he used a screwdriver to push it on the track. This caused huge rips in the weather strip. They were supposed to come out and repair it. The day of the repair they texted us that they could get the strip and canceled our repair. A refund is being issued for the work but not for the weather stripping we purchesd. It took 3 weeks for them to even schedule someone to comeout. It was a total disaster. Now I'm left scrambling to find another repair company.
Review from JOHN D
Published:about 2 years ago
BBB1I'd like to tell the story of my trapped car in my garage. I called the company on Wednesday 6/14 when my garage door would not shut all of the way. A technician arrived at approx. 3:30pm. He did not give me a written estimate, but just said it would cost $150,,,or so I thought I had heard him say. After replacing some springs and cables, he said he was complete and came inside to get paid. He then said the price was $350!!! Again, no paper bill or anything to show me what was done, was offered. He said I would be receiving an email that would have the statement attached, also showing my payment.Skip to Thursday 6/15. I went to open my garage door around 7:00pm and the door would only open up about 2 inches! After calling the company, they said that a technician would call me back within 15 minutes. The tech did call me back, but said he would not be able to come out until 10am the next morning. So much for 24/7 emergency repairs!! After calling back the dispatchers about 4 or 5 times, here it is Friday morning and I still can't get anyone to call me back to set up a service call! I even sent off an email to the Owner of the company with no response! I will not be recommending this company to anyone!!
Anonymous Review
Published:about 2 years ago
Google5The dispatcher picked up within a minute and found a technician for that very morning. The time range he gave us held exactly. The technician - Anatolii - called as well and also was precise in his ETA. Upon arrival, he diagnosed the issue within a couple of minutes, had all the supplies already with him (!), gave me a reasonable quote and got the job done in under 40 minutes, all in. Amazing experience!
Review from Augusto M.
Published:about 2 years ago
Yelp5Roman was prompt, professional and efficient. The garage door is working now to my satisfaction. I would recommend this business anytime.
Anonymous Review
Published:over 2 years ago
Google5My technician was Roman. He responded to my call in 10 minutes! My garage door was stuck halfway open, and he knew just what to do. Roman was very knowledgeable and polite. He paid attention to detail, and didn't try to sell me anything more than I needed. He worked quickly and efficiently, and now my garage door is working like brand new. I totally recommend this company for all your garage repair needs.
Review from Joyce N.
Published:over 2 years ago
Yelp5I recommend this company! I wasn't sure if they came out to my area because it was not on the service areas. They do go out to surrounding areas. It is truly a family owned company. From the first call, I was spoken to like family, very polite and kind tone. I was surprised when I was told a tech could come out the next day for maintenance! The tech was extremely nice, efficient, not loud, knowledgeable. He told me what was right with the prior door installation. I had mentioned plastic rollers should have been placed but the prior company installed metal rollers and the owner would not return my call. I also pointed out the company installing the door made the bottom weather strip 6" too short and I let these issues go for over a decade. The tech could tell how much it bothered me and gave me a quote on installing the rollers that day. I was shocked how low the price was (compared to other companies that did maintenance) and could be done right now vs having to come back like the other companies I used. He was done with this in less than an hour! Also the price for the weatherstrip was very reasonable and other companies never volunteered to give me a price (that was very reasonable). Had I used this company over a decade ago I would have had all this work done instead of letting it bother me all this time. I very much recommend them. I know that if and when I have an emergency I will be able to count on them to come out.
Review from Lee J.
Published:over 2 years ago
Yelp1I reached out these these guys and agreed on an appointment time. After rearranging my afternoon and waiting for the tech, it was cancelled last time. We rescheduled for the following day at the same timeframe. What they're not telling you is that they will sub-contract out their work to other companies. I was expecting "Illinois garage door repair" but instead got a tech from a random company. What I ended up getting was a quote for $250+ more than what was posted on their website for parts and labor. I even screenshot their prices on their website to and asking for clarification. Nothing..... They were good responding via text until that point. Slimy practice form this business. Be transparent with your prices and be honest about sub-contracting out the work. Don't pigeon hole a consumer into a lose lose situation.
Anonymous Review
Published:almost 3 years ago
Google5Great job at are house! Our double door garage springs broke. Gabrill was super busy that day and had to re-schedule for next morning and made sure to contact us and communicate this right away. Very professional at the job, clean work, quick, and the job was done right. He explained the reasons for replacing both springs and not one, which made are decision easy. Next time are garage doors break we know who to call.
Anonymous Review
Published:almost 3 years ago
Google5Our technician was Anthony. Very nice, professional, and did a great job installing our garage opener in a timely manner. He made a recommendation of having springs replaced without pressuring me to get it done now which I really appreciated. I will definitely be reaching out and asking for Anthony to come back and replace our springs when we're ready.
Review from Craig W.
Published:almost 3 years ago
Yelp5Our garage door cable broke over the weekend and after reaching out Illinois Garage Door Repair quickly called us back and scheduled an appointment for first thing Monday morning. They were on time and very professional. Highly recommend.
Review from Boyd B
Published:over 3 years ago
BBB5I arrived at home late morning and found that the garage door would not open. I went inside the garage and discovered problems I could not fix myself. I called Illinois Garage Door Repair and they had a service representative out to my house by about 3:30 with all the tools and parts he needed to make the repairs. Very pleasant fellow who was able to answer all my questions. Highly recommended.
Review from Niko
Published:about 4 years ago
BBB1**** came out did quote for raising garage doors. He was great. Then another tech came out to do the work and he was awful. Very rude. Would not do what other tech agreed to do. One door looks like its going to fall. I have called for over a week no one will call me back.