Reviews for OGD Overhead Garage Door

Review from Julie D

What a frustrating experience! First of all I had a scheduled appointment on Monday and took off work in the afternoon to meet technician for a broken spring but had to reschedule for Tuesday am because technician did not have part needed at that time. Spoke with technician Tuesday am upon arrival and asked to also replace the 2 multi control wall LiftMaster units as plastic cover on each had been cracked but units were still functional. Cost to replace each unit "wall station" $139, or $278 for both. When I came home following spring repair/replacement and replacement of the 2 "wall stations" I literally found what I can ONLY describe as 2 doorbell style garage door openers on the wall where the multi function control panels had been (lock/light/open and close feature). Having paid invoice I contacted OGD Wednesday am expressing my frustration and was told that technician did not have the exact replacement so installed "door bell" style. Had technician called and told me he did not have a proper replacement to replace existing control units and would DOWNGRADE my existing control units I would have never authorized the replacement. Now OGD had said they will schedule another appointment to change out to control units that match what was existing and I will have to take off yet more time from work.

Anonymous Review

Alex with OGD was excellent. The company's policies and scheduling were very clear up front. Alex was very informative regarding options and pricing. Pricing was affordable, particularly relative to comparable services from other providers who didn't do as good of a job. Would use again for any major garage door issues. Affordable for small projects as well.

Review from Mark R

Uses my company Trademarks in pay to click advertising to confuse customers to call them

Anonymous Review

Great experience!!!! Brian was my technician, he was so... knowledgeable about his job. He shared first hand accounts on do's and don't for DIY. He was very professional and courteous, no pressure for a sale. I would recommend OGD be your first choice.

Review from Gary G

I needed a broken spring replaced cause my car was stuck in the garage. The tech showed up and began wanting me to pick a PLAN. The plan he recommended was $779.00 which included 2 springs, only needed 1 and new rollers and a 5 year warranty. He would not start work without me signing for it. Once I signed, he had me. I asked him about the 5 year warranty as to what happens if a spring breaks. He said, we replace it. I asked how much it would cost me, he said that I would only pay a $50 dollar trip fee, which is ridiculous. I was ok with that until later I realized that he didnt tell me that it was a 5 year parts and 30 days labor only. . The only way that I could see his plan was on his cell phone which as I tried to read he held the phone and his fingers were going from right to left on the phone because the words didnt fit in the screen. Not a very professional way of reading a contract. When I realized my mistake on signing this contract of $779 for 2 springs which are about $50 dollars a piece and the rollers are about $25 dollars after talking to another door company, they said that the whole job should not have been but about $300.00. I called customer service and talked to a very rude and unprofessional woman who told me that I signed for it, sorry!!! And then she hung up on me. She said that the tech made a mistake by not telling me about the 30 day labor only warranty. She also refused to send me a detailed statement showing parts and labor charges and I wonder why!! She told me that a supervisor would call me and that never happened. Called again today and a supervisor was supposed to call but never did. Once they have your money, they are done with you. The tech did get a 5 before he left my driveway, but gets a zero after I realized I was scammed. I want half my money back. It is only fair because you were so high on price and I wasnt told right on the warranty. I would have told him to leave if the truth was told to me!

Anonymous Review

Tech was very professional and detailed oriented. Trouble shot issue in moments and gave multiple solutions and recommendations. Job performed to perfection and at reasonable cost.

Anonymous Review

OUTSTANDING SERVICE. Yesterday, the top bracket on one garage door just snapped. It's metal and had been in place 28 years. I called OGD at 0800. They offered a technician for 10-12, but I had to play golf. Set the repair for 4-6 pm. At 5:15 pm the repairs were done and the door works better than when it was new. I'm an OGD customer for all my garage doors from today on.

Anonymous Review

Great service & reasonably priced. The technician was very knowledgeable and even gave me some pointers on how to do routine maintenance on my garage myself! They came out the same day I called and showed up at the time that they said they would!

Anonymous Review

Great experience. Informed me of earlier appointment time and came right over. Gave options on work that could be performed and well aware as performed work. Tips on maintaining when done. Definitely recommend.

Review from Africa P

Not experienced tech guy came out to fix no power being receieved to my garage just to tell me i need an electrician.Spectrum guy drove up after him to fix my modem and clicked the reset button in my Garage and power restored so my $50 should have went to the spectrum tech instead of the non trained ogd ****

Review from Curtis C

Dont do it. They do not honor their appointment times you will be waiting all day just to get the run around and asked to reschedule multiple times. Even if you make the appointment a week In advance.

Review from Don M

OGD sent a Tech that could not repair my opener but charged me a service fee. I have requested for a manager to call, however no return call. Extremely disappointed and will not use this company again.

Review from Mike F

They came out and installed springs on a garage door for me. They didn't load the springs enough to allow my garage door opener to lift the door without having to stop. I was told I had a 3 year warranty. I had been out of town and did not call the in the first 30 days to fix the problem. We are talking about ************************************************************************************************************ $50.00 to fix what they did not do right. Then he told me what "What the company wanted him to do is have a look at it. and tell me there were other issues that caused it. He would just tell them I refused to pay to fix the (other issues) and he would just charge me the $50.00 to load the springs". I told him I refuse to pay to have them fix their mistake. He stormed off in a ****. I am a general contractor when I have a problem on the job that is due to one of my contractors not doing the job correctly, either the subcontractor or I fix the problem at my own expense. It is called integrity. The problem is not just that they hide behind a 30 day labor warranty when they talk about a 3 year warranty, it is that the tech literally told me the companies scheme to rip me off!

Review from lisa N

Review from Jill M

I absolutely am so pleased with **** , who just arrived and already fixed my garage door In a few minutes. He was pleasant and seemed to know what he was doing! I am extremely satisfied with him and his work!!! He gets 5 stars from me and I will definitely refer him to my friends and family!!!

Review from Mariah C

The technicians were fine but they came out about two months ago and couldnt figure out what was wrong at firsteventually decided it was the sensors and replaced themcharging us for the service call as well as the materials to install. About 5 weeks later we started having problems again so I called them back out. They charged us another $50 service charge to tell us that they had a bad wiring connection with the sensors that they themselves installed but would not waive the $50 service charge. Further more they charged an additional $100 to figure out whats wrong with it even though they didnt use any more materials for it. When I called to complain she said its just policy even though it was plainly a faulty job they had done-since it was more than 30 days that I told them (about 60). She also couldnt tell me how the $100 charge to inspect it was different than the $50 service fee so evidently its a $150 fee no matter what which isnt transparent. Very disappointed in how they handled it.

Anonymous Review

I was so impressed with this company! I was thrilled to get same-day service on our garage doors. Not only did someone come out and take a look the day I called, but Bryan (the technician) had all necessary equipment with him to repair our garage doors and even add a lift system all in one visit! Due to our electrical wiring, it took a bit longer than he initially anticipated, but he kept a positive attitude and worked nonstop until it was complete. Highly recommend this company!

Anonymous Review

Booking the service for my garage door repair was quick and easy, and a technician arrived at my home within an hour. The technician was professional, courteous, and worked quickly. The price was reasonable. We will definitely use this company again if we have any issues in the future.