Reviews for 365 Garage Door Parts
Rating
51Google: 3 ⭐BBB: FIs this your business? Claim Here
Address
Hours
- Monday8 AM-4:30 PM
- Tuesday8 AM-4:30 PM
- Wednesday8 AM-4:30 PM
- Thursday8 AM-4:30 PM
- Friday8 AM-4:30 PM
- Saturday8 AM-4:30 PM
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5I ordered a replacement receiver logic board. The board shipped the next day and arrived in great condition. I installed it and it works great. I had a great experience with 365 Garage Door Parts.
Anonymous Review
Published:almost 2 years ago
Google5I call 365 GDP and i spoke with Miss Besty. I was not sure what torque master system i had. She helped me get everything i needed. I was needing the springs for my garage door, i asked her how fast i could get them and they were at my front door the next day. I had a great experience with 365 GDP. Thank you all so much 365 GDP. I would recommend them to anyone needing garage door parts.
Anonymous Review
Published:over 2 years ago
Google4I did not actually complete a purchase but my dealing with them seemed to be honest. I ordered some springs. I received an email that they would be delayed because they had to be manufactured. I requested a refund on my Visa, which I promptly received. For this company and all others, its best to verify that they have the parts in stock before ordering, no matter what the website says.
Anonymous Review
Published:almost 3 years ago
Google1We ordered two torsion springs for our garage door on 07/29/2022. 4 weeks passed with no delivery and no phone call from the company to explain the delay. I called to inquire as to the reason for the delay, and apparently they didn't have the part I ordered from the website. There was no effort made on the part of the company to let me know about this. I wouldn't have known if I hadn't called. The customer service representative told me they would ship an acceptable alternative as soon as they could and I would have my order in 7-10 days. This timeline has since passed and we have been without use of our garage door for over 6 weeks. I am only leaving this review so the company has motivation to improve and other potential customers have the information before doing business with them. I'm glad the other experiences on here were positive, but mine was just unacceptable. I'm really sorry, but I will not be a returning customer.
Anonymous Review
Published:almost 3 years ago
Google1Terrible experience. Placed order easy enough, but when I didn't receive a shipping notification a few days later I checked the order status. It was cancelled! Called and "verified my identity" and was supposed to be processed. Nope. Checked back a couple days later and still cancelled. Attempted to contact again to cancel the order, but no one was available to take my call. Opened a case with PayPal, since the order had been cancelled by them and they did not issue a refund. Was finally refunded, but shorted me $20! When I contacted to ask why I received a partial refund, I was told a full refund was issued? Nope. Amazon had the parts I needed and delivered in two days. Zero hassles.
Review from Mark G
Published:almost 3 years ago
BBB1I ordered a part for my garage and received an order confirmation. My card was charged for the order. 8 days later I had heard no correspondence so I called and asked for a status update. I was told that my card was declined but they would send it out today since I called in. I told them to not send it and instead issue me a refund, which they promised they would do within two days. Now 2 weeks later, I still have received no refund. They lied about the declined card, never sent the item, and lied about giving me my money back. I am now trying to get my money back through my credit card company. Reading more reviews online this seems to be common behavior for this business and they should be looked into for fraudulent business behavior.
Anonymous Review
Published:almost 3 years ago
Google1Do not buy from this company. It looks like a scam as evidenced by other reviews as well, prior to this one. I placed an order for a simple part and was sent an order confirmation, immediately. I called 8 days later when I hadn't heard any updates and was told by the girl on the other end that my card had been declined but since I called today, they would send it out. Told them no thanks and they obviously aren't on the ball, so please refund me. I was told the refund would be issued by the end of the week. It is now 10 days after that discussion and no refund was ever posted to my account. I also found out that my card was charged successfully the day I ordered the part (that she said was declined). So they took the money, lied about the card being declined, never sent the part, waited for me to call in about it, then never sent the refund when I canceled the order. If this is the type of experience you want when ordering garage parts, then this is the shop for you! Now I'll have to call my cc company to get my money back. Will call the BBB and CT AG office to let them know this is going on.
Anonymous Review
Published:almost 3 years ago
Google5The store is honest and response to customer fast. The price is pretty good. The only thing is: shipping is slow due to raw material shipping delay. Before I ordered the items, I have read through their reviews. I expect the delay. The torsion springs are made in USA. That is always I have tried to look for. Thanks to the price, I think the store is good for small business and DIY home owner like me if their garage torsion springs are over 15 years.
Anonymous Review
Published:about 3 years ago
Google1Poor customer service. I ordered springs on March 26th 2022 because one of my springs broke. I got a tracking number for FedEx on March 31st. Delivery still said pending April 27th so I called customer service to get an update on the order. I was told orders usually are completed and shipped out within 2-3weeks. It had already been almost 4 weeks. I was told that I would get an update on the order emailed to me and now on May 5th I still have not heard anything (It will be 6 weeks since my initial order this Saturday May 7th) . I am not sure if I will be getting my product and also wish that I would have ordered somewhere else because my garage is still not fixed.
Review from Jaylnn O.
Published:over 3 years ago
BBB5Great company! Sent my item out quickly and worked perfect.
Review from Alex R
Published:over 3 years ago
BBB1This is not a trustworthy company. They listed the garage door torsion springs size that I was looking for as in stock and I was able to order it. The estimated delivery time for the order was provided as 3-11 business days. After I followed up with them on the status of my order, they sent me an email explaining that there are currently steel shortages in the US and that the products used to make springs are backlogged anywhere from 30-60 days. Why did they sell me something they never had in stock? That is not how you conduct business! I had to order the springs from another company, but I lost one week with the broken garage door awaiting for shipment that was never coming. When I cancelled the order and voice my dissatisfaction, they did not even apologize. All I got was "Good luck in finding springs elsewhere." Please stay away from this company!!!