Reviews for Don's Garage Doors

Review from lisa c

Review from James J

Review from Chris H

Review from Carl B

Review from Jennifer K

Do not use this company. They quoted my elderly parent $5000 to fix her garage door. The technician said she needed to replace everything. A competitor was called for a second opinion. $125 later she has a fully functioning garage door. Dons garage doors is not to be trusted!

Review from Justin H

I urge caution, DO NOT PURCHASE THEIR WORRY FREE GUARANTEE - it's a SCAM. One of the things they "guarantee" is 24 hour booking - it's not true. When I needed them most, b/c it turns out the work they did on my garage actually caused the issue, they booked me 2.5 days later and to add insult to injury, I had to find another garage door repair place to fix my garage (which wouldn't close) and had to pay the emergency fee for them to show up. Then, when they were supposed to come back btw an 8-1pm window, they didn't call me until 1:05pm and the technician was still 25min out. This is terribly disappointing, and something I will report to the BBB - I never fill out these reviews b/c it's not worth my time, but when given multiple chances to make things right and they don't, that's a problem. I'd caution the other positive reviews b/c I read the same and was tricked...but specifically their "Worry Free Guarantee" program is a SCAM (I should've known better but hopefully this will deter anyone else from buying it). And again, the only reason I'm writing a review is that when given the chance to make this right, I was put on hold and told I couldn't get the entire amount back.

Review from Matthew E

We called Dons because the spring on our garage door broke. The technician advised that not only does the spring need replaced but he recommended that both cables, both drums, both bearing end plates, and the center bearing be replaced. I had no reason not to believe him and agreed authorized the repairs.After the tech left and I reviewed the invoice, I decided to compare the parts charges on my invoice to ********** published prices . It appears ***'s charged between 6X and 11X the ********** price. Specifically,1) 8FT cable pair - $168.83 ***** charged compared to $17.96 at **********.that is over 9X 2) Standard Drum pair - $137.85 ***** charged compared to $11.52 at **********that is over 11X 3) Bearing end plate pair - $153.34 ***'s charged compared to $20.46 at ********** that is over 7X 4) Center Bearing - $77.46 ***'s charged compared to $12.99 that is 6X I am not sure if all of these items needed to be replaced, but I agreed to have them replace based on the tech recommendation. However, I had no idea that the markup of the parts would be between 600% and 1100%.The above was in addition to the $165 an hour labor rate, $39 trip charge and $48.49 shop supply charge I emailed the company the same day asking for an explanation on the large markup and have not heard from them (that was 12 days ago)

Review from Danley W

You will find a large number of reviews on YELP. I agree with some others comments on upcharging. I have two properties 1) home and 2) rental home both have been serviced by the individual who serviced the properties this year but in a different company Duppy's Doors *********** ** that was acquired by Don's Garage Doors. In my home in ***************** ** the door was under tension cause wife closed the door on her car tailgate ... the technician pushed to replace all of the rollers with new nylon rollers because they are "quieter. Not necessary. Charge $556 Don't much give a d*** about quieter and the steel rollers were working fine, thank you. In the rental property - home in *********** ** I felt coerced to replace the spring. However, the same technician one year ago to the month installed new door opener working with *****'s. ... charge $875. For what? Bottom line total both properties $1431 probably double what was needed. I will not use this company but will use another garage door opener service company in the future.

Review from Mark T.

Lucas Mills was out on July 10 to check our not yet 5 year old Amarr Heritage door sold to us by Hamilton Garage doors in August of 2018. We were having difficulty disconnecting the door and lifting manually in the event of power failure. Lucas checked out the door and told us he "had some bad news". We needed new coils and quoted a price that was more than the door itself in 2018. I said I would think about it. He than offered to see about contacting his supervisor and seeing if some adjustment of the coils and lubrication might work at least temporarily. He subsequently completed that work and it seems good. Lucas mentioned he had been with the company for about 4 months. You might want to instruct your new employees not to try and "over sell" someone who has been in the house since 1984 and knows that coils need replacement when they break or just cannot be adjusted due to age. If he had presented the new coils as an option, I would understand. I think your employee training needs some improvement. Mark Tarpey 8924 Holliday Drive Indpls, IN 46260 317-982-2816

Review from Roger R.

I backed into my garage door and needed a quick fix. Hamilton Garage Doors was responsive and sent a truck over in about and hour after I called. The technician was friendly, professional and went above and beyond to fix the issue and he made a repair that saved me money. They will get my business in the future

Review from Donald L.

Hamilton Garage Doors repaired an item and also fixed a persistent problem I had with my garage door. They went the extra mile. Their communication is outstanding. I always call them and refer them as well.

Review from Sandy B.

We can't say enough about the service we received from Hamilton Garage Doors. Scott was right on time and fixed our door efficiently and at a fair price. He patiently taught us about the system and had our best interest in mind. We wouldn't call anyone else with our garage door needs.

Review from Carlton B.

No call, no show...after I called a week in advance to get an estimate for garage door replacement, and given a four hour time frame for the appointment seven days later.

Review from Dani J.

Initially called and left a message on their voicemail. They promptly called back within a couple of hours. I explained the issue I was experiencing. They were able to send someone out the next day which worked perfectly for me. They initially gave me a 4 hour window for the afternoon...noon to 4pm. I asked if we could move it to 2-4pm and they said it would be no problem. At 2:21pm I received a text saying they were on their way, ETA, and a link to map their location and follow their route. This was very convenient. They arrived at the given time and quickly accessed the door. While the garage door never messed up on them, they were able to pinpoint the problem and correct it. I haven't experienced any issues since their visit. The visit was slightly more costly than I expected, but I have no idea the going rate for repairs or to adjust the photo eye. The communication was excellent and service was professional. I'd call them again if/when another problem arises.

Review from Rachel M.

Hamilton Garage Doors has come in clutch for us over and over again. Our garage door seemed to be a home project from the previous home owner, so we had several issues wrong including a short pulley on a long track, bad sensors, the door not going up or down. With each new issue that pops up, they come to our house with 1-2 business days which is awesome. Matt is incredibly nice & funny when he answers the phone. Mike has come to fix our garage door a lot & is always incredibly nice & beyond fair in his pricing. They're very understanding about collecting payment, since we are usually at work when they are able to come to our home. I never worry about being away from the house when they come to do their job. We are customers for life!

Review from ml B.

Matt provided strong customer service and made me feel like he would take care of me but the work was a little disappointing. The installers left a mess of wire clippings on the garage floor which I would not have expected. The way they left the spliced wires was sloppy and required me to make some adjustments. I had requested two adjustments be made during their visit and only one was completed. I wish they had delivered the customer service they portrayed and hope that this review motivates them to do better.

Review from Ashley P.

Excellent experience working with Hamilton Garage Doors! They are highly knowledgeable and replaced both garage doors, tracks and adjusted our mechanicals. The whole process from start to finish was a class act. This isn't your backyard garage door company. The sales person along with the installers were highly knowledgeable and have been doing this a long time. Best part is the cost was reasonable! I would absolutely recommend them and if you are working with someone who says they can do it cheaper, remember, you get what you pay for!

Review from Donna H.

Loved that they worked me into their schedule the same day. Evan the service tech was great. He was able to diagnose and fix the problem in a very timely manner. Fast, Friendly Service. Would highly recommend.