Reviews for Turtle Tuff Overhead Door, LLC
Rating
31BBB: A+Yelp: 1 ⭐Is this your business? Claim Here
Address
Contact
Featured Reviews
Review from Askia A.
Published:over 1 year ago
Yelp1This company was unprofessional. My home warranty company sent them out over a month to fix my door.Usually, when my home warranty company send a repair company the repair company will confirm one of the times I choose. I told them when they when I was available.Turtle Tuff Called me the next afternoon and said they were on the way. That was not a day I told them. They said the bottom two panels of my door needed replaced. They submitted a claim to my warranty company within the week. The home warranty approved the repair. It t took them a month to come back. I had to keep calling to get some response.The guy came out to look at my door to measure panels a week ago Friday, and he was supposed to come out to install the next day. Saturday morning I emailed Gerald to see when the guy would be out. He said he would get back to me Jim got in the office. He did not get back to me until 4 pm, and when he finally got back to me had another excuse. They were supposed waiting on my warranty company. They finally heard from my warranty company. My warranty company was supposed to pay $175.00 and I was supposed to pay $475.00 Unfortunately, somehow they had they had moved job to another business named Dillion's Garage without my knowledge. He came last Tuesday to measure the panel again. He said he would be back to replace them. He was given a down payment of $250.00 when he initially came out, and he never gave me a receipt. I told him I had appointment Thursday afternoon. He said he would work around my schedule. I didn't hear from him until Thursday. Then he said he would be out today. He had me give him another $250.00 instead of the whole amount. Do not trust either of those guys.
Review from Chris D.
Published:over 1 year ago
Yelp2My issues was corrected by the business owner however I am not happy with the subcontractors used for the job.
Review from Candice L.
Published:almost 5 years ago
Yelp1They came out to fix small problem and left us with a bigger one while the guy was inside trying to help. The female was getting high in my drive way and asked my 5 year if they have ever tried meth before? I am done and hope I never see them again.
Review from Daniel Z.
Published:almost 5 years ago
Yelp1Jimmy H aka Ronnie L should be in jail. He's a con artist that tries to get you to pay cash and upfront so he can half ass the job and never plans on returning for any issues. Fortunately my issues were minor and I didn't pay him until done (1/2 cash and remainder by check). He said he'd be there in the afternoon for 3-4 hr garage door install but showed at 7 pm and left at 2 am. He tried to keep one of two outside key pads as he said I only needed one. He also tried to keep 2 of 4 remotes as each door cane with two. I had to very directly and almost yell at him that he would keep nothing of what I paid for. When we hired him, my wife's mom had also done the same. She wasn't as lucky and made the mistake of paying everything upfront. They did one door, started the 2nd but never attached the opener to door and left. They never returned and left a ladder, tools and a radio. My wife's mom was treated horribly by Jimmy H with hasty F words etc when she tried calling or texting him. He turned off his phones. I live in OP, KS and have contacted the OPPD and they are in contact with Lee Summit PD (he lives in Lee Summit area) for threats he made. The Better Business Bureau has also been notified via official complaint. DO NOT hire this man or the company he represents.
Review from Crystal G.
Published:almost 5 years ago
Yelp1You get what you pay for! Called Jimmy for an estimate to replace both of our garage doors. He did measurements without our approval, and gave me a quote over the phone. With the very cheap price, he would not take any appointments, and would have to take whatever day was convenient for him. When the day came, he said he would be here first thing in the morning, but did not show up, and called me to tell me he woke up late, and that I would be his first job. Nope, he didn't show up until about 6pm that day. He had a one man crew to install both garage doors. Poor guy was by himself working until 1am. Since garage doors were brown and white, they promised to come back the next day to paint the doors. Next day, no show. I texted Jimmy, but he said he was out of town, and will paint them when he gets back. When he gets back, I text him again. He gave another excuse for not showing. Week later, we end up painting the garage doors ourselves. No text, no call, no show. Completely ghosted us. If you want the job done right and on time, do not call Jimmy.
Review from Crystal G.
Published:about 5 years ago
Yelp1Gave me a quote over the phone on sunday, june 21. Came over the next day on June 22 durring the evening to install new garage doors. Since it was too dark to paint, still waiting for someone to come back to finish painting the garage doors. Giving one star, as job has not yet been completed.
Review from Doug R.
Published:about 5 years ago
Yelp1I hired Turtle Tuff Overhead door to replace a garage door. They replaced the garage door and also stole speakers and new electric door locks that I was going to install. Next the garage door failed in 15 days after my tenant started using it. The tension springs were not set correctly. I contacted the owner Jimmy Haney ( AKA Ronnie Larkins Jr) and asked him to fix it. He sent out workers who inspected the install and explained that the springs where installed wrong which caused the top panel to buckle and break the garage door opener. They said that they were going to get parts to fix it but never came back. I contact Jimmy many times about this and was promised that they were going to fix it. After 45 days I contacted Jimmy one more time giving him 3 days to fix or I was going to have to hire someone else and bill him or take him to court. He then got mean and started dropping the F..... Bomb in many text messages. I would stay away from this company as they do not follow through have employees that will steal from you and will not correct a mistake done by one of their own employees. I have attached pic to show their work and now I have a garage door that will not shut. Jimmy's answer was you got a good deal, but I guess he just does not get it. If it does not work then it is not a good deal!
Review from Cheryl H.
Published:over 5 years ago
Yelp1After reading the other reviews I feel lucky. Fortunately no money was lost, just time. Customer service and human respect are not part of this companies policies. I called and asked for service on a garage door opener. Whoever answered the phone seemed rushed and acted like I was more of a bother than a potential customer. When I did not hear from them the first day, I texted to confirm that I was on their schedule for today. I heard nothing from them, so I called. The same rude man answered the phone and was even worse than he was on the first phone call. I don't believe that yelling and rudeness will win you customers. Needless to say we will NEVER use or recommend this company.
Review from Gonzalo D.
Published:over 5 years ago
Yelp11 star is totally generous for Jimmy! DO NOT ever, ever get him. I filed a claim with the home warranty and he was assigned. To being with, he took more than a day to reach out once he was assigned. After he came home to diagnose the problem, he never came back although he was in such hurry to collect the money that day. He never sent the diagnosis over to the home warranty after a week !!! I called Jimmy many times during that week and he never mentioned anything about that. Instead, the only thing he mentioned is that he had ordered the replacement piece from the manufacturer but it was not being delivered to him. After a week waiting for him, I decided to call the home warranty company. They told me that they never got the diagnosis information from the tech (Jimmy) and they never approved any fix/repair. Liar!! After that, I immediately called Jimmy but he never picked up the phone. I gave him more than 12 days to come back or even call me until today that I'm writing this review. No response whatsoever. Totally untrustworthy, unreliable, liar person. I'd definitely NOT RECOMMEND JIMMY. Stay away from him!
Review from Aly I.
Published:over 5 years ago
Yelp5Worked with Brittany for a home warranty call. She was great. Fast, took extra initiative to get all my issues resolved even when reprogramming one keypad literally required solving a math code with the levers...not kidding...and it was an incredibly cold night. I can't speak for other employees, but Brittany was great. As a girl, it puts me at ease to have a woman service tech, so that was an extra plus for me. Knew her stuff, figured out things she wasn't sure of rather than just passing the issue off and gave me some excellent advice on how to keep my doors rolling and because of that - they have a new customer! Super happy with her help!