Reviews for Steele's Garage Door Repair
Rating
65Google: 4.5 ⭐BBB: NRYelp: 3 ⭐Is this your business? Claim Here
Address
Hours
- Monday7 AM-9 PM
- Tuesday7 AM-9 PM
- Wednesday7 AM-9 PM
- Thursday7 AM-9 PM
- Friday7 AM-9 PM
- Saturday7 AM-9 PM
- Sunday7 AM-9 PM
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5I made a call as it seemed as though I had a broken spring. The technician showed up on the same day and made the repair in less than an hour. Very nice and professional. I highly recommend them for all of your garage door needs.
Anonymous Review
Published:over 1 year ago
Google1DO NOT USE OR TRUST THIS COMPANY. THEY ARE LIARS AND WILL CHEAT YOU!!! They came in 2020 and installed all new garage doors and openers. At the time of the install, they dropped the pieces on our brand new garage chest freezer causing major dents and dings. We noticed it a few days later and decided not to do anything about it. A couple months later our garage door wouldn't open and when they came out to look at it, they had installed the rails too close together at one point. They did adjust them so it worked properly for no charge as it was inside a year. Fast forward to yesterday. I tried to open the garage door and a wall anchor had pulled up from the wall as it was not secured properly on install. It left a decent gouge in two panels in the door. Because it is outside their 1 year warranty, to repair it, we have to pay for new panels. Of course, they are willing to give us a 15% discount for their mistake. They came out and added the screw and charged me $43.44 for a screw they forgot to install. Avoid this company. They are dishonest and don't warranty their work when it's their mistake. I'm trying to talk to the owner and so far have been continually shuffled to the manager who isn't willing to even discuss their responsibility to correct their mistake. Update: I've called 4 different times asking to speak to the owner. They keep telling me they'll let him know or they'll see what they can do. I've gotten no call back. DO NOT USE OR TRUST THIS COMPANY. THEY ARE LIARS AND WILL CHEAT YOU!!!
Anonymous Review
Published:over 1 year ago
Google5I called to get my tension spring replaced and the very next day, they were able to come out and get it replaced. The pricing was reasonable. The repair was quick, and efficient. Thanks for being able to come out and repair our garage door!
Anonymous Review
Published:over 1 year ago
Google5They were very fast, efficient, and friendly. The fixed my door with a one year warranty. Overall I was impressed with the work they did. Thank you so much!
Anonymous Review
Published:almost 2 years ago
Google1OMG. They showed up an hour late, walked in said "well a new garage door will cost you a lot of money and time. We can replace the openers but that cost a lot. OK what's wrong with your garage door? Wait they said they oiled the rollers and wanted to charge me $167.50 just for the call and they were at my house 10 minutes. Terrible company---- they just call out some dumb guys that don't care. Stay away from them!!!!!!!!!!
Review from Sunny P.
Published:over 2 years ago
Yelp1The job was good but the way they went about it was not good! I can't stress enough how much it felt like a bait and switch! The girl on the phone was not nice at all! That should have been my first red flag! She quoted me $89 to $129 per spring. I tried to tell her the size, but she said it didn't matter, they carry all the sizes in the van. The installers took one look at my garage door and said oh these are big: it'll be $200 per spring! I felt like because they were already here, I didn't want to send them away. When they left, I looked online to see if they really were that expensive. I found several sites that sold them $129 for the pair! I should have done my due diligence and looked online first. I feel like they were not very honest!
Review from Mehgan G.
Published:over 2 years ago
Yelp1Absolutely do NOT recommend this business. They installed and replaced our garage in January of 2022. At that time, they were wonderful to work with! In the last week, after an important piece of that garage broke making it nonfunctional. We have been run around trying to get this fixed with them. The communication from this company has been HORRIBLE. They dodge our phone calls and we only got communications from them after which we called from our work phones and HOURS after leaving messages. Lack of honesty, accountability and responsibility from the owner. The only true saving grace for them is the techs who care about the customers. The owner states they are a 24/7 business which is an absolute JOKE. You can never get ahold of anyone. And when you do, it's never ANYONES fault or no one knows what is happening. Save yourself from using this business.
Review from Mehgan O
Published:over 2 years ago
BBB1This company DOES NOT care about their customers. A broken garage door they installed incorrectly and over a week later still not fixed. The lack of care and communication is appalling. The owner states they are 24/7 when you're lucky if you can get a hold of ANYONE. The secretary is the rudest and most incompetent person at that business. The owner does not take ownership for anything. False advertising, poor craftmanship and very terrible customer treatment.
Review from Ryan P.
Published:over 2 years ago
Yelp1They came too my house an hour late and tried too charge me 129.00. For a trip charge !!!!! Thats crazy the other guys came out for a free estimate. LOOK OUT BAD BUISNESS.
Anonymous Review
Published:over 2 years ago
Google5Called and had my barn door fixed same day. This is the second time I have used them and the work was done fast and professionally. Highly recommend. Allen was amazing and went above and beyond answering all my questions about maintenance and care!
Anonymous Review
Published:almost 3 years ago
Google2Was not impressed with their work. 770$ to replace the garage door motor and 2 sensors. Technician did not do anything with the left over wiring. None of our previous remotes were setup. It's like he did as little as possible just to get out of here. I will call someone else next time!
Anonymous Review
Published:about 3 years ago
Google5Excellent service. Called Steele's one afternoon, Allan was on the job site by 11 am the next day and installed two Liftmaster openers. Prompt response and good work.
Review from Patricia C.
Published:over 3 years ago
Yelp5Absolutely the best!! Highly recommend using Steele's Garage Door Repair. Called Sunday, needed a new garage door. Installed next day. Very reasonable. Thank You Mark for outstanding service. :-))
Review from Dennis W.
Published:over 4 years ago
Yelp5Quick response when I called for a garage door repair on a very old door. Very reasonable repair cost also. Thank you Robbie!
Review from M V.
Published:over 4 years ago
Yelp2Did not inform us that they do not repair 15 year old garage door opener. If we had known about this, we could have asked if there is the option to purchase our own system and asked how much it would cost to install. Wasted each other's time and it costed us $43 for the quote.
Review from Shayla N.
Published:over 5 years ago
Yelp4Called up Steele's and the got me scheduled the next morning. Robbie was the technician who was very prompt, polite, & knowledgeable. He did a very thorough job as well as explain everything in detail (all work & charges) Very happy with the job done. Would recommend to others for sure!
Review from Brock N.
Published:over 5 years ago
Yelp5I called Steele's on Friday and scheduled for a garage door opener replacement for 9 the next morning. The owner on the phone communicated clearly and professionally. The technician who came out was right on time and took care of it. He also communicated clearly and professionally. Installed and explained to my father. The price was fair also. I'll definitely use these guys again.
Review from Kendra M.
Published:over 5 years ago
Yelp5They scheduled our garage door repair for the next day. They were professional, on time, and reasonably priced. Steele's will definitely be our go to garage repair company.
Review from Jeremy F.
Published:over 5 years ago
Yelp1NO COMMUNICATION, HORRIBLE CUSTOMER SERVICE, DON'T EXPECT A CALL BACK.... Damaged garage door panel... They sent out a guy to quote. He said it would cost roughly $400 to $600. Didn't hear back for almost 2 weeks. When I called to follow up I was told he misquoted and the actual price was around $900. After many calls and promises to call us back they agreed to honor at least the original installation price putting it around $700. We said okay and we're told it'd be about 2 weeks for installation. 2 weeks came and went.... No calls..... Another week went by so my wife calls... "someone will call you back"....no one ever calls. Another week goes by and finally we're told the item was on backorder and would take another couple weeks. Called again today and they said someone would call us back. No one ever did. When I called again and said I was done playing around I was finally told the guy that originally did my quote did it wrong and was fired because of me. Then said the wrong item was shipped and ordered twice. Then told me they could no longer get the item but would sell me a four panel door at cost... I have a two car garage the other a 3 panel door. . That means the doors would not match. It'd be completely different door.