Reviews for AERO GARAGE DOOR

Review from Dennis L.

I don't see what the bad reviews were talking about. Aero was responsive and courteous. Came and did the job professionally and friendly. He also serviced my other 2 doors without me having to ask for. Highly recommend.

Review from Alan M.

Scott the owner of Aero Garage Door came out right away and repaired the broken torsion springs on my garage door. I am extremely pleased with the quality of work. The price was very reasonable. I highly recommend Aero Garage Door if you should need service.

Review from Shari S.

Both springs went and we could not open the garage door at all! Scott was out within the hour to fix it which we are very grateful for since I have a handicapped hubby and not comfortable not being able to use the car and get out of house if we needed to. Have used Aero for years and always gets the job done right and at a reasonable price. Highly recommend!

Review from Waqar G.

One of my springs broke on my garage. The other was good. i. called them a lady picked up the phone and said someone will be over between 10 and 2 PM. i had a very important meeting at 1 so when it was getting close to that time i called back to inquire about the time the tech will able to come. after asking about a more precise time, she started yelling that she doesn't know! she was extremely rude. i kept my calm. the installer arrived and stated that both the springs would need to be replaced and charged me $495 for the entire job. he even tried to take the good spring with him. i had to ask for it after which he took it out of the back of his van. this price is highway robbery. i tried to ask him for a discount but he flatly refused. said he was charging me $150 for an hour but was done in 25 minutes. $495 for one spring is like robbing the blind. please don't use these folks. there other good companies out there. Good Luck! Update: 3/12 - Response to owner's comments: I am extremely disappointed after reading your response. if you are the owner, you should be more apologetic, and humble in your response. You should've reflected on the points I had raised to better improve yourself. Yet you come across as an arrogant and stiff-necked individual. It's quite a shame that you didn't attempt to remediate even one of the issues I had highlighted in my review. Now let's go over some of the things you stated in your review. 1) Rather than reprimanding the lady who was rude to me, you completely ignored all that. I have been in customer service all my life; if I ever acted in that tone with my customers or clients I would have been seriously reprimanded for my behavior. You completely ignored all that. 2) Let's talk about the gas prices you keep talking about how the gas prices have had an impact on your prices. If memory serves me right, the gas prices rose in the last 4 - 6 weeks. Before that things were normal, in fact, for the last 10 or so years gas prices have been fairly moderate and balanced. So just in the last 4 - 6 weeks, gas prices have risen, it has had such a HUGE impact on your business that you had to quadruple your prices? so what about the revenues generated by your business in the last 10/20 years!? There is nothing to show for? Or are you going to keep on crying about the gas prices that have hit us in the last 4 - to 6 weeks and that has had such a drastic effect on your business that you have skyrocketed your prices? That's is an extremely weak justification for your ruthless business practices. 3) Now let's come to the prices you charge your customers. You charged me $150 for each spring. Now one spring was completely fine. But you still recommended replacing it for "full" price. You could have stated that, hey, since we are replacing both the springs, and one of them is good, I'll charge you $100 for each. You didn't. Now if you are truly an honest individual why don't you show us how much you paid (whole-sale) for these springs? You pay wholesale right? See I have done my homework folks, the best quality springs out there are around $50 to $60 bucks at retail prices. This individual buys them at wholesale prices so he literally gets them for pennies on the dollar. Yet he charges his customers a healthy premium. (his excuse, gas prices) 4) Yes, you tightened up some nuts, bolts and did some minor adjustments. (Do you actually think you did any favors?) You charged me 150 for just showing up. And you stated it's for an hour's worth of work. You were done in 25 minutes so if you did tighten up some nuts and bolts, along the way you did not do me any favors. You charged me 200 percent for it. 5) And yes, you should have asked before taking the good spring. If the customer gives you permission, take it, fine, otherwise, you don't have the authority on your own to make that decision. Ethically, you should only take broken parts. Not the parts that are in good working order. 6) You go again in length about the price of gas. I have addressed this but still, let's do the math. Your business is in Libertyville, I'm in Vernon Hills. That is less than 10 miles. Say the cost of a gallon is $4.50. And your van does 10 miles to a gallon (this is extreme, I know it does better than that, I'm giving you the benefit of the doubt) it merely takes you a gallon to get to my place. Let's say two gallons to be extreme, that is still less than 10 bucks. Even if your drive was longer, it doesn't come up to the numbers you are stating. 7) You talk about going to the grocery store and having to pay more, boohoo, that is called inflation. And a gallon of milk is still around $2.50, not $10 dollars. In the end, I'm just going to say to the larger community. Please do your research and choose carefully. There are lots of honest businesses out there who don't have the 'greed for green' that some businesse

Review from Libertyville S.

I can't say enough about Aero's responsiveness and service. A part on our opener had to be replaced...we had the part but haven't gotten around to putting it in. I called at 8:00 and by 2:00, the job was done. Scott was such a professional and a pleasure...I wish he could do all the projects I have right now!!!

Review from Ken C.

The torsion spring busted on my two car garage door at 9am and i called Aero if they could fix it that day. They sent an employee by 1pm that afternoon and he was finished within 20 mins and charged the quoted price i received on the phone This was the second time i used their services in a pinch and they haven't let me down yet!

Review from Ken T.

We just had a new garage door installed we are pleased with the service and the Quality of the door. We have used them For other services and the have shown a high degree of professionalism. I would Recommend them and would have given Them more than five stars if I could.

Review from Larry F.

I recently had Aero install a new garage door and opener at my house in Mettawa. I dealt directly with Scott, the owner, who came right out and was very patient and helpful in explaining our options and costs, with no pressure of any kind. We took a couple days to decide and Scott was very patience with us. The work was actually performed ahead of the promised schedule and we are very pleased, so I would definitely recommend them.

Review from L G.

The customer service here is terrible. The office staff was very rude to me on the phone. I had explained that I had an elderly grandmother who needed assistance. Instead of being helpful and understanding that she may need more time to be prepared for their arrival. When calling back to cancel I was yelled at on the phone saying that they "wish I had told them sooner" as I was such an inconvenience to them, even though the technician was already in the area. Would not go back here. I will say, the technician was very kind and understanding. Though, for the office staff alone would not recommend. Need to hire new office staff, maybe more friendly people to answer their phones.

Review from S J.

II must tell you what a wonderful person Scott, the owner is. He really cares about all his customers. He listened to me and took care of a situation. He apologized to me many times. He really is a nice person who wants all his customers to be happy. I was extremely satisfied with the outcome. This is a very customer service business. Scott sets the tone for all his employees to follow. It is so rare in this world to find a company like this and it is because of the owner Scott. Other companies can learn from him. The service man who came to my house professional, knowledgeable, nice and honest. You could not ask for anyone better.

Review from Bruce F.

Fast work, under half hour. Services Rendered: New door springs

Review from Maggie P.

Technician was prompt, courteous and friendly. Services Rendered: Replaced garage door opener and cleaned and serviced existing track and door.

Review from Stefan K.

Review from Bruce C.

Everything went great. The door was installed, the old one taken away. The work was great as was the service. I will use them again if needed. If you need garage door work or a garage door opener I would use these folks. Prices our in line with others in our area. Services Rendered: Replaced garage door.

Review from Bruce C.

Review from MARTHA M.

The front office could hear my desperation and Aero was kind enough to squeeze us in on a very busy day and we could not have been more appreciative. The repairman fixed the problem with the wiring and also did a quick repair on loud squeaky wheels. In addition, provided us with information for regular preventative maintenance... Services Rendered: We had an emergency situation in which our garage door kept opening after it had been closed for several minutes. .

Review from Matt W.

One of the wires on the door snapped at 8:30 on a Friday night. We called Aero and talked to their answering service. They called first thing on Saturday when they opened. Originally said they would be there at 10:00 or 10:30 because they had another stop first. I said the earlier you arrive the better so we can get the cars out and I could go to work. Surprised they stopped by at 8:45 because they knew we needed to get out. Scott was great. He changed both cables on the door, lubricated the track and tightened up the bolts/nuts on the door. Would definitely use them again. Services Rendered: Repair cable on garage door that snapped at 8:30 on Friday night.

Review from Robert S.

Garage door broke on a Sunday evening and both cars were in the garage. Called Scott and he had someone out Monday by 9 am. In and out in 30 minutes. Services Rendered: Repaired broken pulley wires.

Review from Jeremy W.

Fantastic service and responsiveness. Called his answering service on Friday night at 7pm and received a call back by 8:30 pm that evening. Scott (the owner) was able to come out at 9:00am the next morning to fix the problem. Was very professional and essentially threw in a garage tune up as well. He is not the least expensive service out there, but seems to be roughly in line with his peers and his service was worth paying a few extra dollars for (in my opinion). I will definitely use again in the future should the need arise. Services Rendered: Replacement of two garage door tension springs.

Review from Jan B.

Our tenants car was stuck inside the garage and we called aero to come out at 9am the next morning Scott called back and said he would be there at 7.30 am He was great on time and fixed the door Services Rendered: Repaired garage door motor and springs