Reviews for Jim's Garage Door Service
Rating
84Google: 4.5 ⭐BBB: A+Yelp: 4 ⭐Is this your business? Claim Here
Address
Hours
- Monday7 AM-5 PM
- Tuesday7 AM-5 PM
- Wednesday7 AM-5 PM
- Thursday7 AM-5 PM
- Friday7 AM-5 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5Very friendly, knowledgeable, and professional installer (Jeff). The work was completed in a timely manner, and the cost was less than expected. Very Satisfied with Jim's Garage Door Service.
Review from Sandy N.
Published:over 1 year ago
Yelp5Excellent service, called and they came the next day. Advise us of our options. Installed new opener the following day. Brandon explained all the features to us, he was so helpful and friendly. Would recommend Jim's for all you garage door needs!!!
Anonymous Review
Published:over 1 year ago
Google5Tried to close the garage door leaving for errands. Come to find out the cable snapped on one side. Called Jim's and the receptionist said there was a repair man already in the area. Max came over within twenty minutes. He repaired the door with parts on the truck so we could close the door for the night! Max was polite and knowledgeable. He explained that since every panel in the door was cracked he recommended that the door be replaced. On the spot he was able to give three quotes. We ordered a new door. Brandon installed it today. Again, Brandon was extremely courteous as well as great explaining the process as well as answering my questions. He even swept out the garage after the installation! I highly recommend Jim's Garage Door service!
Anonymous Review
Published:over 1 year ago
Google5These guys are awesome! When a torsion spring broke on my aging garage door, it would not open. I called and explained that I had scheduled to have my house painted (by another contractor), and was looking into door replacement as well, but timing was dependent on painter's schedule. Jim's came out and was able to do a temporary fix on the old door that worked fine until the painters were scheduled. When the time came, it was impressive to watch as Jim's finely choreographed team went right to work to remove the old heavy wood door, rails, springs and axle, install all that anew with the new door, then rehang my existing opener to work superbly with the new door. I highly recommend them if your garage door needs a fix or replacement.
Anonymous Review
Published:over 1 year ago
Google5Jim's Garage Door always gives great customer service! Had our electronic opener for over 10 years. Last year we had a lot of trouble with it not wanting to stay down. It seemed like it was connected to the light hitting the sensor. The technician tuned it up and cleaned it, he gave us some suggestions of how to work around it. He told us we may have to replace it. It worked all right starting in Autumn and through winter and spring and then started up. We opted to replace and this new one works perfectly. We are very happy with it.
Anonymous Review
Published:over 1 year ago
Google5They were there fast to get my car out when the door failed. They explained all the options available to me regarding doors, trim and openers so I could make the choices that worked best for me. They had to order the door and they told me that it would take 4 to 6 weeks for it to come in. It showed up in 3 weeks and they got here quickly to install it. They even scrubbed it clean of any of the dirt stains or fingerprints after they were done. My expectations were exceeded every step of the way. I didn't price shop before having them go ahead. Anyone can sell you a door, but the service is just as important. I'm sure that I got my money's worth.
Anonymous Review
Published:over 1 year ago
Google5On 9/7/2023, Austin, Service Representative, arrived at my home to complete a garage door/LiftMaster inspection. Austin provided excellent service, was courteous, and showed me areas of concern that came up during the inspection. When the job was done, I knew the service provided by Austin was outstanding & reasonably priced. Thank you to the Jim's Garage Door Service team for always providing great service done in a professional & courteous manner.
Anonymous Review
Published:almost 2 years ago
Google5Just got home from work to check out my new garage door. I am extremely happy with my new door and the quality of the installation. The new opener they recommended is super quiet. The door is better quality than I was expecting. The technician that came to repair our old door recommended that we replace and explained why a cheaper repair was not the best option. He took the time to explain everything and then called back an hour later to schedule an appointment and confirmed that they had the correct door and opener. I use Jim's for my commercial doors at my business and now at my home. Top notch company!
Anonymous Review
Published:over 2 years ago
Google5A Big Shout Out and awesome job done yet again by installer Brandon at Jim's Garage Door Service. Jim's Garage Door Service needs to be your go to service center for anything Garage Door and Openers. They higher polite and responsible workers to serve you. They are fully trained in the Jim's Garage Door Products sold and are very professional.
Review from Tom H.
Published:over 2 years ago
Yelp1I have used Jim;s Garage door service many times in the past 20+ years, certainly since they started in business and were a struggling new company. My how they have grown by the use of customers like me. I do appreciate the pretty Red trucks and the heavy advertising I see in the paper and elsewhere, BUT it seems that Jim's garage door service has forgotten the people that made them successful. I recently (mid December, 2022) called for a quote to replace my torsion bar springs on my two car garage door and without a thought they quoted me a price of $450.00 for the replacement of two springs. Not an emergency serice call but a call for any working day in the next week. This is Highway Robbery and the seem to take advantage of us when we are vulnerable and need a service they claim to provide. My last service from them was less than half. I called around and had my springs replaced in the same day for less than $300.00. They are over 30% higher than some of their competition. I will never call them again and I certainly suggest anyone who needs garage doors or service to call a few other Local Companies that also do fine work, show up when they say, and don't rip you off.
Review from Ashurbanipal Z.
Published:over 3 years ago
Yelp3My mother paid $99 for a technician to come out and perform a routine inspection and tune-up on her garage door; her opener is 13 years old but had been functioning without issue--just a bit of noise. After this tune-up was done, the door started popping up intermittently (usually once per day); we'd never had this issue before the tune-up. They sent the tech back out to take a look, and he told my mother that she needs an entirely new garage door opener for $462! Even if this was just a wild coincidence (I understand these things happen), the management's handling of the issue left something to be desired in the arena of customer service. I subsequently sought a second opinion from another company, which was not only free of charge, but they were also able to get the door to stop popping up in a matter of minutes, explain that the limit settings were a bit off, and offer a significantly better deal when the time comes for a new opener. After I shared my experience online, the owner made himself available to apologize and discuss what happened. I appreciated his professionalism, even though we ultimately decided not to continue using their service.
Review from Ted M.
Published:over 3 years ago
Yelp5Great service, very friendly. Fixed all my issues. Referred them to my mom who was having some problems with her garage door and they went above and beyond to take care of her. I highly recommend them.
Review from Raffi K.
Published:almost 5 years ago
Yelp5My garage door cable snapped and the door fell on Sunday afternoon. I emailed Jim's right away and received a reply later that evening. They were at my house, at my convenience, the next day and fixed it. Works like new. They didn't try selling me anything extra I didnt need. I'd very highly recommend Jim's for anyone who needs their services. Thanks guys!
Review from TJ W.
Published:over 7 years ago
Yelp5Just had a new LiftMaster garage door opener installed. Service was quick and professional. The installer even swept out my garage! I'm very happy with Jim's Garage Door Service.
Review from Cindy P.
Published:over 8 years ago
Yelp5My garage door gave out suddenly, and I had no idea who to call. As a newcomer, I had to rely on a recommendation that I solicited in the local diner. The unanimous recommendation was, "Jim's!" It was a good call. I got in touch with Jim's last Monday, and the receptionist gave me several appointment choices. Justin came by on Wednesday to give an estimate, and offered the option of replacing a part or the entire mechanism. I chose the latter, and he returned on Friday to install it. He explained the set-up and left me with a manual and two new remotes. I was ready for the weekend snow, and my car is now protected. Every interaction with Jim's was effortless, and i can add my voice to the chorus of recommendations!
Review from Blake T.
Published:about 10 years ago
Yelp5I asked them to come out and look at a recently purchased toy hauler. The rear garage cables had snapped and I didn't want to be lugging a 48' trailer around tiny Racine streets. They came next day and the bill was less than half the estimate. Solid folks.