Reviews for Overhead Door Company of Knoxville
Rating
72Google: 4.5 ⭐Yelp: 3 ⭐Is this your business? Claim Here
Address
Hours
- Monday8 AM-4:30 PM
- Tuesday8 AM-4:30 PM
- Wednesday8 AM-4:30 PM
- Thursday8 AM-4:30 PM
- Friday8 AM-4:30 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google1Update to Josh's response: I spoke with Kim on Monday, June 14th at 8:21a and then again at 8:30a. (I even just double-checked my cell phone record to verify that this was indeed for the correct company.) It was in regards to a broken tension spring in which she needed me to describe color, etc... when she told me Friday was the earliest, I told her I would have to call elsewhere because I'm currently expecting and can't be lifting the door manually up/down. She was adamant you guys had nothing earlier. Also, I called to speak with you today around 1p, but you were not in. I hope this additional information /name is helpful though as we would have otherwise used your company. Original Review: Woke up one morning and our garage door didn't work. I called Overhead Door Company since their information was listed inside of our garage door. The lady I spoke with was rude and just unhelpful. I was trying to describe what was wrong with the door and she was just short and condescending with me. Also told me that 4+ days from then was the earliest they could come out. She was suppose to call the day prior to them coming out - she never did. Thankfully we had another Knoxville company fix us up same-day. I'm sure they have some great employees and technicians, but due to the lady I spoke with, I just can't recommend them.
Anonymous Review
Published:over 1 year ago
Google5Kim is fantastic and does exactly what she says she is going to do, which is so rare these days. Logan was the tech and he did a great job on the install - knowledgeable and friendly.
Anonymous Review
Published:over 1 year ago
Google5Was able to take my broken garage door spring in and they made me a new one while I waited. Great service and way cheaper to buy from them and fix myself.
Review from Wil T.
Published:almost 2 years ago
Yelp1called Overhead Door to install a strut on a 24' garage door that was slightly warped and making noise when raised/lowered. they quoted $140 for labor & 49.61 plus tax for the strut. They arrived to perform the work as scheduled, the female tennant was home. work completed satisfactory. but the invoice was for $230.00. called for an explanation /correction. but their argument was that the technician was on site for lore than an hour. that it was really hard to attach the strut. I'm sorry - but that's a bogus excuse for charging more. I'm a 57 year old fat guy with no experience and I could've followed instructions & installed the strut and finished off doughnut's & coffee in less than an hour. anyone with average dexterity & mechanical ability could've.
Anonymous Review
Published:about 2 years ago
Google5This company did an outstanding job on our garage door after I accidently backed into it. I am extremely cautious about having repairs done since I am female and often the one that is at home during the repair process. This company's service is exemplary and I will highly recommend them to friends and family. The gentleman that took my phone call at 8:00 am did a good job at getting my information and scheduling an appointment for the same day at 10:00 am. The gentleman (Sean Maidly) that came did send me a text 30 minutes before that he was on his way and arrived a few minutes before 10 am in a clean service vehicle and was dressed in a nice service uniform. I felt at ease with the way he presented himself and after a couple of minutes it was obvious he was very knowledgeable about his job and had no problem walking me through the entire repair BEFORE he started. He gave me accurate quotes on parts that MIGHT have needed to be replaced, so that I knew what we MIGHT be getting into n advance. It turns out that when he inspected them, none of those parts required replacing, but it was very helpful to be informed before hand! The actual inspection and repair of the door took about 40 minutes. There was zero pressure to replace parts or to buy anything new. He treated me with respect and spoke to me in a professional manner. This, in my opinion, is one of the best experiences I have had in getting anything repaired. And I will be calling this company again when I need anything pertaining to garage doors!!
Anonymous Review
Published:over 2 years ago
Google5Called them and they were very professional yet friendly to deal with. Kim was polite and worked to get us help asap. Logan came out and was great to deal with! He was on time and made sure the job was done right and that we were satisfied with the end result. I can't thank them enough!
Anonymous Review
Published:over 2 years ago
Google5Logan came out to repair the springs on our garage door. His customer service was exceptional, plus he was very knowledgeable and professional and educated me on several things that will make a big difference in the maintenance and life of our doors. We are very pleased with the quality and service that we have received and will continue to use this company for any future needs because of Logan! Thank you Logan for the great service.
Anonymous Review
Published:almost 3 years ago
Google5Logan came out to repair one of our Overhead Door openers. He was very knowledgeable, professional, and honest. He educated my husband and I on several things that will make a big difference in the maintenance and life of our doors. We are well pleased with the quality and service that we have received and will continue to use this company for any future needs! Excellent Service Logan! Thank you!
Anonymous Review
Published:about 3 years ago
Google5We had Logan from Overhead Door come to our home to complete some repairs. Giving bonus points for arriving at the time we were given. It was refreshing not having to wait for hours past the scheduled appointment time. Logan was very courteous and knowledgeable. He took the time to explain what he was doing and how the pieces he was installing worked. We were very pleased with the job he completed and will definitely recommend Overhead Door.
Review from Cindy C.
Published:about 6 years ago
Yelp5Overhead Door did a wonderful job at replacing both springs on my garage door. I priced around some other companies and they had the most reasonable price and were able to come out the very next day to take care of my broken spring. They offered to come out that very same day, but I did not have enough time to deal with it the same day. The technician arrived a little earlier than expected, which was great for me. He diagnosed the issue and recommended I replace both springs instead of just the one since there was a high probability the other would break soon as well. The technician was very nice and professional and it only took him 30-35 mins to replace both springs. He assured me that my garage door was in great shape now and showed me that the door was opening properly before he left. He asked me to call them if I had anymore problems. I will definitely give them a call whenever I need more repairs in the future.
Review from John K.
Published:over 6 years ago
Yelp1I have been working with Overhead Door of Knoxville for about 2 months to try and get my garage doors and opener to work. They have been less than customer service oriented and lack good communication skills. For a company that specializes in garage doors, it would seem that a single attempt at installing the garage doors would be all that is needed - not the case. Wrong spring was sent and installed on one of the doors requiring a return trip to get it fixed - I had an inoperable door for a week. The larger door was more of a challenge for them: first trip to install the door, second trip to install the opener, third trip to do the wiring (3 people for several hours and still didn't get it working), forth trip to "fix" what was wrong with the limiter switch (which wasn't the problem), fifth trip to re-diagnose the problem and order replacement parts. I was promised a call 30 minutes before they planned on arriving and in all cases no phone call was made (very inconvenient for all parties). The technician that was sent out for several attempts on the commercial door/opener was the residential installer (not sure why they wasted his time and mine for something he wasn't experience enough to do). Contacted another vendor about replacing the products(s) and that will take about a month to order/receive/install - Overhead Door company after having tried for 2 months to get my door right now only wants to give me 1 business day so they can remove the doors - if they had been that responsive originally - I probably would be writing a different review.
Review from Michael H.
Published:over 8 years ago
Yelp5They repaired our garage door and everything went very well. I have used them twice and both times were broken springs in 2 different houses. Very nice and quick repairs. Its a shame that the guy rated a companies repair service a 1 star because of a no weapons policy. If that were the case, all government establishments, medical practices, and banks are also bad. Just because you have a carry permit does not entitle you to carry in all places.