Reviews for Maclin Security Doors, Inc.
Rating
76Google: 4 ⭐Is this your business? Claim Here
Address
Hours
- Monday9 AM-5 PM
- Tuesday9 AM-5 PM
- Wednesday9 AM-5 PM
- Thursday9 AM-5 PM
- Friday9 AM-5 PM
- Saturday10 AM-2 PM
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google1I have now purchased two security doors from Maclin. The first was great. The second was installed in April of 2023. December of 2023 - the door becomes increasingly difficult to open. The knob would turn, but the door would not open. On Friday, December 8th, the door had to be forced open. I reached out to Maclin to determine when it could be repaired, because I would have to leave the SECURITY door propped open. As a single woman, I felt very uncomfortable with this. Maclin's response, "Well, if it is a user error we will charge you for the visit." No empathy or even sense of wanting to help, just questioning my ability to open a door. I was told they would do nothing that day, but William would reach out "sometime next week". Monday evening the door slams and will no longer open, at all. I have received any messages from Maclin. I call and leave a voicemail. I receive a call back Tuesday morning. I was once again told that, "if there was a user error, I would be charged." I was also asked why I didn't call William. I WAS NOT told to do so and I did not have his number. I called William, who explained that he had called me, but he did not leave a message because "he doesn't have time for that" and "expects people to answer their phone, even if they do not recognize the number." I did go back and looked for the time he called I was not able to answer because I was in a work meeting. William also did not seemed concerned that my door would not open at all and told me he could not get to it until Thursday. At this point, I started trying to find an alternate repair person. I was able to do so and it happened to be someone that occasionally installs for Maclin. The door had to be REMOVED FROM THE HINGES to be repaired. The door would not open because it was installed incorrectly. Now, here we are in February and I am once again searching for a repair person. This time is isn't the knob. Now the deadbolt will not unlatch, so the door will not open. I don't want to even bother calling Maclin because customer service is not a concern of theirs. My interaction with William was so poor that I do not want him at my home. I absolutely hate that I will have to spend more money on a security door that is less than a year old, but I have no faith in Maclin taking any responsibility for anything on their end. Also, my "security" door is now a security concern. It either will not open, or has to left unlocked. Please see photo of the fist problem. Or, as they refer to it, "potentially a user error." UPDATE - in response to Maclin's reply. Mr. Lopez sending someone to fix to the door and not charging has ZERO to do with your business. You did not recommend him. I did that independently and you have zero right to take responsibility for him being helpful. As I was the witness when the door was taken off the hinges so it could be fixed, you are WRONG! Also, it had nothing to do with the lock. The lock was working fine. This businesses responses to negative reviews - not taking responsibility for ANYTHING really speaks for itself.
Anonymous Review
Published:over 1 year ago
Google5I went here and just needed a few parts for my security door. The person that helped me was very friendly and took his time explaining and answering all my questions. I will definitely use them if I need security doors in the future!
Anonymous Review
Published:over 1 year ago
Google5We had a perfect experience with Maclin Door Company. From showroom shopping and ordering to installation it went without a hitch. I totally recommend them.
Anonymous Review
Published:over 2 years ago
Google5Had my third security door installed yesterday by Maclin Security Doors the other 2 were installed 4 and 7 years ago. Maclin continues to have a very high level of service and quality. Their installer William is very knowledgeable, professional and pleasant to have around installing the door, I don't know if William is their only installer, since he installed all 3 of my security doors, ask for William after you order you door from Maclin
Anonymous Review
Published:over 2 years ago
Google5We were in search of double security doors with a custom fit. To be honest, I had read a few negative reviews about Maclin that left me unsure, but they truly did everything very well. They came out, measured, delivered, and installed the doors within 3 weeks, which is quicker than anticipated. They doors look way better than we expected security doors to look, and they have also helped with insulating the house. They were expensive, but quality products are going to cost money, and the sense of security they have given us has been worth the money. Great experience overall.
Anonymous Review
Published:over 3 years ago
Google5From bid until completion, Maclin Doors did an excellent job. Very competitive price and a superb job of installation. It's great to see a family owned business perform at this level.
Anonymous Review
Published:almost 4 years ago
Google5Have used Maclin twice. Have done my front and two back doors. Very satisfied both times. Great service and very timely installation. Installer did an excellent job! Highly recommend.
Anonymous Review
Published:over 5 years ago
Google5An outstanding experience from the first phone call to completion of the job. I had them enclose and extend an existing patio into a year round usable sunroom. The patio extended 4' beyond the existing roof and Jason came up with a design that enclosed the entire space with transom windows to make it look like it was built with the house. A visit to their showroom to check out the materials and a visual of how it would actually look, sealed the deal. I had a slight delay due to back- ordered windows but still within Jason's predicted timeframe. The work crew (led by "Hunter", an extremely proficient and professional installer) did an excellent job in some of the worst weather conditions possible. They completed construction in 4 days (could have been 3 but weather curtailed the time they were able to work). The crew was friendly and professional which reflects admirably on the company. Of course after completion it did not rain for over a week (to test for any leaks). Fortunately, a good storm blew through and revealed a leak in the ceiling where the new roof extension joined the existing roof. I called Hunter and he was out as soon as things dried up. He quickly found the problem area and resolved the leak. This morning we had some severe weather with high winds and heavy rains - my new sunroom is dry as a bone and I'm loving it more and more each day. I would highly recommend Maclin's and have already done so to many of my neighbors who've stopped by to admire the new room.