Reviews for BT1 Garage Door Company
Rating
77Google: 4.5 ⭐BBB: A+Yelp: 4 ⭐Is this your business? Claim Here
Address
Hours
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5Our experience with BT1 was nothing less than an amazing. Woke up on worse weather day of the last few years. You probably remember; snow and bitter cold. Garage door spring broke and our cars were trapped in the garage. Called these guys and was surprised when they answered the phone considering the weather. I was hoping to get them to respond within a day or two. Was again surprised when they said they would see if they could get someone to respond today. Even more surprised when the owner himself showed up with the snow still coming down. Repaired my door by 1100 that morning. We were so grateful and amazed at the response and service. These guys are the real deal and know what they are doing. I will long remember and appreciate the service they gave me. Search no further for garage door service. These are the ones you want in the Hendersonville area!
Anonymous Review
Published:over 1 year ago
Google5Guick service and reasonable pricing. Had a garage spring break and called at 12:15. They were at my house before 1:00 PM and done before 1:20. Great staff, great service. Highly recommend.
Anonymous Review
Published:over 1 year ago
Google5BT1 does great work and they will be my first call for all things garage door service and repair going forward. They were very professional, and prompt and I would definitely recommend them.
Anonymous Review
Published:almost 2 years ago
Google5I was in real jam with my garage door. I messed it up big time! The door was bent all up from me running into it. BT1 came out and fixed it right away. Highly recommend them!
Review from Joseph C
Published:almost 2 years ago
BBB1Please do not use this company. After getting new garage doors from this company we had to call them back multiple times as our doors kept malfunctioning. I lost track of how many times they had to come back out but it was more than three. A few months ago our Big garage door malfunctioned & wouldn't let down so we called them out once again & the guy forgot something & had to leave. Finally they came back & couldn't fix the door so they left again & brought back a different Smaller motor for our door just until the regular motor came from the manufacturer. We'll it's been at least a couple of months & still no motor & every time I call them about it they act like I'm getting on their nerves & they blame the whole thing on the manufacturer. Terrible business & even worse customer service. We're now considering legal action....
Anonymous Review
Published:about 2 years ago
Google5BT1 replaced an old manual garage door for us with a new door and automatic opener. They did a great job and were affordable, and we are very happy with the finished product. I would highly recommend them!
Anonymous Review
Published:about 2 years ago
Google5Great company and leadership! My wife and I were very pleased with our new garage door. BT1 went above and beyond to make sure everything was installed correctly and that we were 100% satisfied.
Anonymous Review
Published:about 2 years ago
Google5Outstanding group to work with. They came out and installed new garage door openers and they work perfectly. Chris the owner came out to make sure that everything was done properly. I highly recommend these guys. Jane S
Anonymous Review
Published:over 2 years ago
Google5This company is about setting expectations and following through. They said the technician would call me when he was on his way. I received a call from him, unprompted. He was amazingly efficient, didn't mind my curiosity, and took care of the problem in a very short amount of time. The amount paid was exactly as it was quoted; there was no upsell. This was an amazing customer experience, and I will recommend the company to anyone in the Nashville are with a garage.
Review from Vanita S.
Published:almost 3 years ago
Yelp1First let me say that I selected a 1 star based on the customer service and the ethics of the technician that was scheduled to replace the springs in my garage door, September 12, 2022. I initially called to schedule for someone to come out and give me a quote on replacing the springs in my garage door. The woman that I spoke with advised me that quotes were free and that I would only be charged for the actual repair cost if I decided to have the repair done. When the installer (Josh) came out, he looked at the door and hit the switch to open the door. When he hit the opener, a wire snapped and it was stuck, leaving about 1 1/2 inch gap at the bottom. Josh quoted me a price and I asked him twice if that included tax and he said "yes". I asked about the $25 coupon that is posted on their website and he advised me that I could not use the coupon with the lifetime warranty option. After I told him to go ahead with the replacement, he then told me that he forgot to tell me that I had to pay a "Trip Fee". I told him that I was not able to pay that fee and further explained that I was not informed of a "Trip Fee" when I made the appointment and that I should not be held liable for the error. He insisted that I pay and when I refused to pay the additional fee, he suggested that I pay the lesser amount quoted (minus the Lifetime Warranty). I told him that I didn't want to remove the warranty & then he offered to come down 1/2 on the Trip Fee and give me a coupon of $25 (the same $25 he advised earlier that I could not apply with the Lifetime Warranty). Once again, I told him that I was unable to pay any more and again told him that it was poor customer service to charge me the extra gas charge, that I was not informed on the front end. He then told me that he would not be able to complete the work if I was unable to pay the Trip fee/gas money, and he told me to have a good day and left my house. He left the garage door opened and made no effort to try to let it back down; it was down when he came. I would not do business or recommend a company that provides this type of service.
Review from Danielle J.
Published:about 3 years ago
Yelp5Checked in with this company for motor repair for an old system I inherited with my new home. Scheduling was easy. An unrelated/unexpected delay with my initial appointment but I was provided with great communication around this. Was given some options on how to tackle, and they were great to work with me with navigating it. Repair appointment was right on time, and work was prompt & efficient, with everything seeming to be in excellent working order now! Will absolutely look to these guys again in the future for my other system.
Review from Jeff D
Published:over 3 years ago
BBB1After installing 2 garage doors for me, one of them needed a spring adjustment and a bolt was broken. I called and they called me back saying that the door couldn't be adjusted as the frame in was too tight. That was NOT the case and after the said owner CHRIS was called on the situation he started raising his voice. After things calmed down he said he would send someone. He sent the same person that made the install errors and as I showed him he accused me of breaking the bolt. I told him to get out as he was not going to accuse me of lying. He cussed me all the way out to his truck and then gave me the (double bird) through the front window. This was just today: They told me 6-8 weeks on the doors and it took 18 weeks before they were installed. Twice they called me to install and twice they canceled. This is the rudest, most unprofessional company I have ever dealt with.
Review from Tim H.
Published:over 4 years ago
Yelp1Definitely would not recommend. A few days after signing a contract and putting 1/2 down, we were contacted and told that due to a mistake by the salesman we had to pay an additional $2500 or choose different doors. It seemed really sketchy and unprofessional. They refused to stand by the contract or make any accommodations. Needless to say we will be using a different company.
Review from Michael P.
Published:over 4 years ago
Yelp5The service from the time I called for a repair until the time the repair was done was perfect! Fast and really courteous and it was last minute on a Saturday. They even gave me two price option with a cheaper option or a Slightly higher one but didn't push either one. Just an overall great experience and would highly recommend them.
Review from Austin J.
Published:over 4 years ago
Yelp5Backed our car into the garage door at our house in Gallatin. Thought for sure it would be a replacement. Instead they quickly got it back in the tracks, got the bend out and all in about 10 mins! They wouldn't take payment even after I insisted! Casey and Forrest were outstanding! Can't give a higher recommendation!
Review from T H.
Published:almost 5 years ago
Yelp3I have used them a couple of times for service and the work is good. Recently, I had a spring break and they quoted $225 to replace it and wouldn't sell me just the spring claiming it was too dangerous and would violate their insurance. I had a different company come out and do the same work that day for $117. Fancy vans don't merit price gouging.
Review from Sarah R.
Published:almost 6 years ago
Yelp5Our new (ish) garage door broke off the track and wouldn't work randomly one morning. We called a few repair companies to come fix it and BT1 responded the quickest and set up an appointment for us immediately the next morning. Joshua arrived on time and was very professional, described the issue and what he was going to do to resolve it and was very knowledgeable about everything. He was done in 20 minutes and the price was very reasonable. I would highly recommend and we will use them again if we have any issues.
Review from James M.
Published:over 6 years ago
Yelp5We called and with a few hours Josh came out and installed everything very quickly. He was very professional and personable. I had everything installed with an extra remote for under $400. I was very impressed the service provided makes me want to have extra garage doors to have them do more work. It's nice to have a company that seems to really care, have great customer service, and have a great price. It's a testament when you can tell the employees really enjoy who they are working for that it's a well run company.
Review from Rodney B.
Published:about 7 years ago
Yelp5New to the Gallatin, TN area, my family was so very pleased at the prompt and quality of service from Josh (BT1 technician). Josh arrived at the appointed time and was very pleasant and helpful to explain the details of what caused the garage door to fall and what he did to repair the door in order to prevent future falls. We are very thankful for such a great experience with Josh (BT1 Technician)!
Review from Michael P.
Published:about 7 years ago
Yelp5Excellent experience! I called Saturday afternoon and they were here within 2 hours. The people were nice to deal with and the prices were very fair. Will call again the next time I need service.