Reviews for Discount Garage Doors, Inc.

Review from Marie V.

Out new garage door motor went out and DGD tech Mina was great! he was on time an courteous. took care of everything. Great job Mina.

Review from Ry W

Let’s just say in 2019 I purchased new rollers they cost $250 today I got a call I need new rollers that’s less than 4 years. I had them come out about a noise I was hearing and that was four months ago, two maybe three months goes by one of the sensors broke again they came to replace I liked him I asked for him. If switched the old one with the new one no cost because the warranty covered it. He never checks anything else leaves than a month later they call me and said he says I need a maintenance done and new rollers?!?! How the heck do the rollers go bad in two months let alone 4 years. On top of it he doesn’t tell me anything about this and if I don’t spend the $270 to replace the rollers with them or if I do it myself it voids the warranty. I found rollers for $40 with lifetime warranty on them made in the USA. Theirs are made in Taiwan and didn’t last 4 year but they want put the same ones on!?!? It’s worse than anything I have seen. Also I lived here 10 years before using them and never had a problem but ever since I used them I have had nothing but regrets. It’s funny they even ask you to give them a good review because they get money for 5 stars. Just WOW I have no words it’s disgusting. All you people giving 5 star reviews I truly have know idea what you are smoking. Is it because they have next day opening’s because they are charming? Because if some one put this crap parts on my car I’d be pissed! I know I’m angry but this is the truth about this company they put crap parts on up sale you the warranty and then if you doing anything at all to it they void it. How does the rollers effect the garage opener I have a warranty on the opener I should be able to replace the rollers if i choose. Don’t get me wrong they do ok when replacing things but they talk as if it’s the best product… when I find the same stuff on Amazon for instance $200 bucks to replace sensors that are exactly the same on amazon for $24 and it takes 10 mins to replace.

Review from Ray L.

DGD installed my original double garage door (hurricane reinforced) and extra tall in 2022 during the construction of my home. I did not have a choice as to the vendor the builder used so they used DGD. From the name, you would think that their prices are reasonable. Guess again. Exactly 14 months after the installation, I have had service twice to re-tighten the springs. Thankfully that was under warranty. And now that the warranty has expired, the track pins were sliding off and one side of the garage door was not completely closing by almost 12 inches. Service tech arrives and immediately provides two quotes. 1- just repair the imbalance for about $250 or 2- replace the track pins that were too short to begin with yet they installed them anyway knowing that they would need to be replaced at a later time. The cost to replace the pins and balance the door was $420. That price is absurd for a garage door that is just 1 year old! Then they offered a 30 year warranty for another $300 to cover basically the same things in the initial one year warranty. This company is like piranhas .. they sell you things that they know will need repairs so they have an opportunity to upsell you for quality materials that should have been part of the original installation. Next time I will look to a different service provider when it needs another adjustment or repair. I'm sure it will be cheaper without sneaky upselling techniques.

Review from Jr M.

We had great service. The garage door was not opening and closing correctly-called for an appointment-came out the same day. The tech told us what was wrong, showed us exactly what was wrong and said he could fix it immediately. The parts were on the truck and he got to work. It was a job well done and fast. 5 Star service with an honest tech; can't beat that! J/R

Review from George S.

Felt like I was dealing with a car salesman, good guy, bad guy. Started out at 650, ended up at 465. Tried to up sell me with fear tactics. The person initially wanted to replace just about everything except what I wanted, which was a garage door spring. He was initially 950, with track rollers. Turns out another company came out just after he left and gave me a price of 385. The only reason I went with Discount Garage Doors is I couldn't get my door open and I couldn't leave the house until the spring was fixed and needed to get out.

Review from Michelle R.

I would not use this company again. They installed my door but never finished the trim. I was told someone would call to set appt to come back and finish. I was never contacted. I call them and they tell me they rescheduled me for a week later. Come that day, tropical storm comes so I'm cancelled, once again no phone call. I call to reschedule once again and they put me on a week later again when I won't be home. I try to contact scheduler to tell her it's a bad day and I am told once again someone will call me. Not holding my breath anymore. Hopefully will be finished by the end of the year.

Review from Barry R.

I had your team member Anthony A as my Consultant.....he was extremely professional....very informative and helpful....gave me several options to think about.....was punctual and courteous....instill alot of confidence in both his ability and workmanship....appreciated his efficiency......look fwd to hopefully working with him again Thank you Barry R

Review from Jamie M

Amazing is all I have to say! I appreciate the service I received from DGD!

Review from Ed C.

Discount Garage Doors arrived quickly when my door stopped working and fixed it fast. Xavier Sweeney did a great job. Highly recommended.

Review from Cherie C

This is the second time I had tech come out for same problem. Chris M.  was professional and courteous. He fixed the door from hitting the bar by shortening the brackets. He reprogrammed the remotes too. I liked him and will ask for him by name if I need anymore repairs done.

Review from Yvonne W.

If your company has more men like Mina working for you, you will not have to worry about advertising!!!! Mins is very friendly, respectful, likeable.... and that is just the "tip of the iceberg".... he knows what he is doing and does a very good job....very efficient!!!!!! and was very punctual . He makes sure everything is just right, and explains everything he has done. Mina sure is an asset to your company!!!" on a whole my experience with all was GREA, but the Greatest of all is MINA Yvonne

Review from Patrick Natale

I have been dealing with a broken single garage door for a couple of years, and it just became a custom to open and close it manually. When my two car door started acting up, I decided to go ahead and fix both doors at the same time. I was able to get service scheduled the following day after I called. The technician, ******, showed up on time after calling ahead. When he got here he did a thorough inspection and gave me a great explanation of everything that needed to be done to either repair or replace certain parts. The whole job lasted about four hours, and I was just amazed at how much better the doors are working. I had two new motors installed, and they are unbelievably quiet. I couldnt be happier. ****** installed all new switches and programmed all the new remotes for me, including the one in my car. Total cost was $1465, but well worth it considering the results so far.

Review from Carol C

My garage door malfunction last week &amp; Melissa from Discount garage door sent out a technician to fix it. The technician came out last week Wednesday on the 25th of January. He pushed two buttons &amp; charged me $150. He advised me if I pay with a credit card card I would be charged 3% more. He advised me to use a check &amp; I comply. I ask Melissa to email a copy of the bill &amp; it was not itemized. My garage opener malfunction again on Monday of this week. I called DGD &amp; they sent the same technician yesterday which was Tuesday January 31st. He arrived &amp; adjusting the springs saying that garage door is too heavy for the opener which your company installed 5 years ago. He recommended that I replaced the garage opener. He wanted me to replace with the same brand ( Linear) which would have been $475.00 &amp; wouldn&rsquo;t put my original $150 towards it. I asked your technician about a better garage opener which is the lift master. He said it would cost me $1,000.00. He insulted me by saying he knows I don&rsquo;t like spending money. I decided to go with A1 garage doors since they quoted me $ 525 for the lift master garage opener &amp; they did a great job &amp; their technician was very professional. I would like your company to give me a full refund for my inconvenience!!!!! Thank you Carol C.<br /> <br /> <br />

Review from Nick D.

It went fine, it was great. Services Rendered: They installed a screen door for my garage

Review from Lori W

Our garage door wouldn&rsquo;t close and we saw the spring dangling down. We had Discount Garage Door come out and the repairman took advantage of our lack of knowledge as first time homeowners and SCAMMED us out of nearly $1800 for unnecessary and overpriced repairs which they charged for UP FRONT prior to doing the work. After talking to many other people, this cost is FAR outside the norm. They claim they gave us 5 or 6 quotes to choose from, but they were given verbally and were not adequately explained, otherwise we never would&rsquo;ve agreed. We even asked for his recommendation of which option to pick given that we just need it to be minimally functional as we almost never use that detached garage and will be moving and selling in less than a year, and he decided to upsell us on the 1800 option. It wasn&rsquo;t until after we signed and paid that we were sent the actual quotes. Upon reviewing the email, we see that the main 3 the man was talking over were the ones for roughly 1200, 1800, and 1900 (all absolutely outrageous). At the time we didn't even know reattaching it for $300 was a viable option. He even considered it to be a "good" option according to the quote title in the email. Yet the repairman did not present it as such. He told us he'd order some special springs and come back, but that he could put on temporary springs in the meantime until they arrive. To us, temporary implied loaner springs that he would be taking back when our new ones arrived. We discovered part of the reason the quotes were so high is that he never told us we would be BUYING these &ldquo;temporary springs&rdquo; for $300, which is charged on ALL of his quoted options. Why would we buy $300 of springs that aren't even compatible with our garage? Other insane charges are $650 for the &ldquo;special&rdquo; springs and $300 for a chain rail. After everyone told us we had been massively ripped off, I called them to cancel the job. I spoke to the manager Anna and she was unwilling to do anything to resolve this issue.

Review from Robert D

Used them today to fix my garage door which ended up needing the sensors replaced. Was charged $248 for the sensors which can be purchased at Amazon or Lowe's for $40. Total bill was $398. I'm not against a company making a fair profit but I believe this borders on gouging.

Review from Jean S

I had DGdoors install a new key pad and and rollers on May 11,2021. worked for a while and now it is not working properly. I have called 2 times and was told they did not have anyone to come look at it, paid a little over $1,000 for this unsatisfactory service. An appology is not enough, I want this fixed

Review from Joann M

Review from John R

Review from Stephen P.

The technician thoroughly checked my garage door, and told me that sunlight was causing one of the sensors to stop the door from closing. He gave me a trick to block the sunlight to close the door. There was no charge for the visit! It was great to have an honest technician visit my home without trying to overcharge me. I strongly recommend Discount Garage Doors! Services Rendered: My garage door would not close

Review from Sherry G.

Great Very professional and quick. Jeremy did a great job Services Rendered: Garage door opener

Review from James L.

Technician Robert arrived exactly on schedule and came prepared with all parts and tools needed on hand. He explained the various options, from simple spring replacement to comprehensive door refurbishment, some with extensive warranties. We chose a mid-level refurbishment, with new springs, bearings, cables, and door rollers. Job was done in pretty close to 2 hours, and the door is now nearly silent (motor whirs). Services Rendered: garage door torsion spring replacement

Review from chris S.

fabulous service and done with great care Services Rendered: repaired damaged hurricane support, replace bottom cushion, reset opener

Review from Linda R.

I was able to get same day service which was awesome. The company stayed in contact with me to let me know when the technician was arriving. Nyk was very pleasant and easy to work with, he is also very knowledgeable. I received quality top notch service, thank you. Services Rendered: Garage Door Repair

Review from Steve C.

Hired them several times now from when I bought this house in 2014 to 2020 my last job. New garage door opener in 2014 Added outside keypad remote opener in 2018 Added hurricane reinforcements to the 2 car garage door also. Replaced my springs too. I recommend them and will use them again

Review from Steve K.

Just fine. Work completed in a timely manner. Services Rendered: Repaired garage door roller system

Review from Brittnee M.

Quick and easy service! I am happy with my new garage door. Services Rendered: Replaced garage door

Review from Jose G.

Excellent job!! Services Rendered: Maintenance garage door

Review from Ron B.

Our technician Nick and DGD did a great job with reasonable price. Highly recommended Services Rendered: Replaced both door springs

Review from Robert P.

My garage door came off the track on Sunday morning. Raymond came in on his day off and fixed it quickly. Very professional and polite. he had a total positive attitude and really made me feel that it was gonna get fixed one way or another. He did not push anything on me that I didn't want or try to sell me extra stuff. Smile on his face the whole time and was very ethical. offered helpful advise and showed me where to grease it and where not to. VERY HAPPY with the service I received. GREAT JOB RAY!!!