Reviews for OneGuard Home Warranties
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Featured Reviews
Review from Nehal M.
Published:over 5 years ago
Angi1I had one of their contractor fix my garage door spring that broke. In addition to the springs, I was charged $95 for a pair of end plates bearing which were worn out due to regular wear & tear. Contract does not call out this part as NOT covered. Contractor mistakenly classifies this as part of track assembly. It is not. Manufacturer clearly call this part as spring assembly. Also, this is something that falls under normal wear and tear and is a moving part. That's what warranties are for. Find yourself a better warranty company if you can trust - old republic, Services Rendered: Garage door coverage under warranty
Review from Bruce O.
Published:over 7 years ago
Angi5Promptness of them calling before is good, are you here, are you there, that really helps. Services Rendered: Garage door opener worked on.
Review from Pam J.
Published:about 8 years ago
Angi5One Guard had someone out within a few hours and it was fixed! Services Rendered: My automatic garage door system broke.
Review from Julie R.
Published:about 8 years ago
Angi5On time and clean and courteous Awesome job Services Rendered: Re keying and home alarm system
Review from Karen G.
Published:about 8 years ago
Angi5I use them all the time and the service I get is excellent from making the appointment to getting the repair. Services Rendered: I've used this company for over 4 years and have enjoyed the security of knowing I can trust them when things break. If a service isn't included in my contract they offer great referrals to reputable companies. Very happy indeed and I was warned against using as home warranty program. That would have been a huge mistake. They have saved me thousands over the years. The service company's they send have told me I have the best one on the market and I would agree based on other responses from friends with other programs.
Review from Pearl V.
Published:about 8 years ago
Angi5Excellent on every call!!! Services Rendered: Plumbing, refrigerator, stove, and garbage disposal.
Review from Phillippa M.
Published:over 8 years ago
Angi4After some difficulty, I was lucky enough to get an opportunity to have my service request managed by Chris Cathey. Chris was very, helpful, thoughtful, knowledgeable and thorough. He made me feel that I did, indeed, select the right home warranty organization, OneGuard. Additionally, Bryce Larson who manages the Authorization Dept, took the initiative to call me to be sure that I was well taken care of and a happy customer. OneGuard is lucky to have these two employees who are definitely concerned about their company's good reputation and that their customer is happy with the service provided. Phill Maltese Services Rendered: My 14 month-old GE Convention Electric Oven had a mis-function.
Review from Michael M.
Published:about 9 years ago
Angi2Briefly, if I were to purchase another home I would request the purchase price of the warranty be used during closing rather than purchasing the "warranty" product offered by OneGuard. In my view, there were two classes of services provided under my "warranty" through OneGuard. First, are the "discount card" services. These are fixed service items such as lock changing, pest control, and A/C servicing. My understanding is that OneGuard has contracted with various providers to perform a limited set of services at a fixed price (your deductible). In each case I used OneGuard to provide one of these services (lock changes and pest control), the work performed under the service were not the services I wanted performed or that the service provider would recommend. In order to meet the cost required for the service (your deductible) for the provided service the contractor will use different, cheaper chemicals than they otherwise would or spray for control of fewer pests. As another example, the number of keys and locks changed is set regardless of what doors or locks your house has. If you want all the locks changed and that's beyond the basic 'service' provided it would cost you more. I would rather a service be performed correctly and completely rather than be completed partially or differently than a provider would otherwise recommend. The second service are repairs of failed items in your home. I contacted OneGuard for four separate failures. I would recommend submitting the request online. The cases when I phoned, convincing the operator the failed item was covered was always a challenge. I recommend carefully reading all terms of your agreement prior to calling to save your time and frustration. Note: not only do you need to describe the problem accurately, using the correct terminology, to OneGuard when opening the case but the service technician performing the repairs will need to receive approval as well. 1. A gutter falling of the house? Not covered, that's "structural." 2. Although your plumbing system is covered, septic tanks are not (they'll be glad to up-sell you a separate septic contract). By septic tanks they mean anything related or connected to the septic system. Although they list the items not covered I found that if it is in any way associated with the septic system the item is not covered. However, for the septic system issue I called after the emergency was addressed choosing to use a trusted septic company for the after-hours emergency. That highlights another limitation of the "warranty" -- you must initiate the repair with OneGuard allowing them to select the provider that will come out. 3. Broken toilet flooded your house? They'll replace the toilet. However, the repair person had to call the OneGuard representative to explain precisely what broke to get authorization. 4. Garage door opener failure. I found the following list of items not covered by the 'warranty': "GARAGE DOOR OPENER COVERED: Wiring, receiver, switches, capacitor, motor, rail/trolley assembly, push arm and carriage. NOT COVERED: Doors, springs, hinges, adjustments, light bulbs, remote transmitters, track assembly, and non-compliance with current safety standards." Luckily one of the hard wired door openers broke which I was able to clearly (and accurately) describe as what was broken to prevent the item from being "not covered". However, I would estimate the cost to either replace the failed part myself or even for a service call to be roughly the cost of the deductible incurred for service to repair the opener. On the plus side, I found one good company who came to my home to provide services and continue to use them outside of my OneGuard contract. If you want value from a home warranty this product is not for you. The deductible per incident is roughly what you'd pay without the "warranty". For me, the only item I may have saved money on was the toilet replacement. However, saving $100 on a toilet didn't make up for the warranty purchase cost. Furthermore, that doesn't include the water damage and subsequent homeowner's deductible cost I incurred on top of the original toilet failure. You are better purchasing the services you need from providers you select as you need them. f you want piece of mind from a home warranty this product is not for you. In my experience I wasn't protected for most failures or the most expensive failures experienced in my home during the first year of ownership. Instead spend the time or money on finding a good homeowner's insurance policy. If you want a service to select a company to send to your home to repair a problem (if the problem is covered), this product is for you. However, since your on Angie's List you probably don't need that service. Services Rendered: A warranty from OneGuard Home Warranty was included as part of our home purchase for the duration of one year.
Review from Robin W.
Published:about 9 years ago
Angi5Policy costs me around $800.00 a year with a $69.00 service fee, but I can depend on One Guard and the VERY helpful staff, no problems at all. Services Rendered: Repair a refrigerator that kept whistling at me Hood vent on stove leak under kitchen sink pest control window cleaning lawn care locks changed garage door mechanism repaired lawn sprinkler system A/C and Heating maintenance
Review from Kevin F.
Published:over 9 years ago
Angi5Service calls are $59; termite treatment is $69 per area. It's well worth the savings to have a home warranty with OneGuard. They have excellent customer service and we have coverage through them for our personal home as well as our rentals. Services Rendered: Electrical, plumbing, pest control, garage door, furnace, refrigeration, a/c