Reviews for Window World of Rhode Island, Inc.
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Review from Jen T
Published:over 1 year ago
BBB1This review is LONG OVERDUE and if I could give this business ZERO STARS I would. I have used Window World before without a problem but NEVER AGAIN. From start to finish it was unprofessional and concerning from a consumers standpoint. From being ghosted by the salesman, haggling with ******* the apathetic owner and shoddy incompetent subcontractors I have been dragged through the mud spending a LOT of money to have new vinyl windows and siding installed. (**** in the office was the only decent human I dealt with as she got my receipts as I am standing there in tears) The installers had to come out multiple times ( I lost count) to fix issues that should have never been there in the first place...like siding over ROTTED WOOD and leaving cracks in window frames and patching with puddy. Today, 9/14/23 I noticed bubbling on siding (work was done 7 months ago by the way) which prompted me to write this long overdue review in hopes that this message gets across to all consumers NOT to hire this company. I am attaching pictures for your review-please don't make the same mistake I did. Now, I am no contractor but I am pretty certain you are not supposed to side over rotted wood-multiple times even....but what do I know?! Oh, and they tried marking up the cost of materials needed to fix their mistakes...but I went to the store and demanded the receipts. And the siding panels were all in different directions. Nails all over the yard! Can't make this up! Oh, and yes...that is my hand sticking out of the inside of my newly sided house. In January no less. ***check out my ****** review to see pictures. Completely unacceptable!
Review from Richard A.
Published:about 4 years ago
BBB1I dont even think they deserve a 1! They used to be a reliable company, but they are horrible beyond words. They do not communicate with the customer and when/if they do they are unprofessional. They will literally lie to you. We were told a crew would be out between 8 to 10:00. Then 9 to 11:00. It is now 12:30 with still no communication from them. We finally called yet again and were told we needed to reschedule, because the crew is on another job which was scheduled to be ours. We have torn our home apart to allow them proper access to do the work. We had to remove curtains, window blinds, rods and move furniture. Our home is now in disarray! We are so disgusted with this company.We have to keep calling them to find out what is going on, and all we get is the runaround. So very unprofessional and I definitely would not want this to happen to anyone! I certainly and most definitely do not recommend this company.
Review from Camdex
Published:about 4 years ago
BBB1Having our vinyl siding done with them has been the worst experience of a lifetime. ***** all over our front and back yards, a portapotty delivered to our front lawn without permission, workers who are smoking on the job, leaving cigarette butts everywhere- these are only some of the things going on with this job. **** is unprofessional and 99% of them cannot communicate with us about the job bc of a language barrier. ******* (owners daughter) justifies this by saying they are rough around the edges. And that our expectations werent properly set bc this is a very invasive job. So my expectations was supposed to be that this would be awful then?! Save your money and go with a real professional company!