Reviews for Overhead Door Company of Roanoke
Rating
62Google: 3.5 ⭐BBB: A+Yelp: 2 ⭐Is this your business? Claim Here
Address
Hours
- Monday7:30 AM-4 PM
- Tuesday7:30 AM-4 PM
- Wednesday7:30 AM-4 PM
- Thursday7:30 AM-4 PM
- Friday7:30 AM-4 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Review from Kevin T.
Published:over 2 years ago
Yelp5OK people I suggest you give the new management a chance... what a difference. This is a top notch group that have done everything they said they were going to do, communication was awesome and the two guys that came today even fixed one of my other eight doors and it wasn't even on their docket.
Anonymous Review
Published:over 2 years ago
Google5Excellent service. We had a very noisy old garage door opener that started acting strange, so I gave this company a call. The technicians came out and had the old one removed and the new one installed within 2 hours. Very happy with the service and the techs were fast and professional. I absolutely will be calling this company again in the future.
Anonymous Review
Published:almost 3 years ago
Google4My initial interaction was not a smooth experience, but Andrew came today and customized a solution that saved me money. Also met Andrew's assistant, Smokey... top shelf talent and extremely professional.
Review from Steve A.
Published:almost 3 years ago
Yelp1I made an appointment on the phone with them last week for Monday, June 27th. The day came and went without a visit or a call explaining they wouldn't arrive. I guess I should have read their review better from residents in my area.
Anonymous Review
Published:almost 4 years ago
Google5I had an problem with my sensors. Casey had a very good idea of what needed to be done to solve the problem (a 5 minute fix) and rather than charging me for a service call, he gave me his recommendation and let me try and fix it myself (it worked). I will certainly call him again if I have any major garage door issues.
Anonymous Review
Published:over 4 years ago
Google5Great experience......... asked them to be here before 9 as I had an appointment at 10. Casey in sales, showed up early as his tech was unavailable at that hour. He fixed my problem quickly, at a reasonable price and was out before 9:30. If I could give him a higher score than 5, I absolutely would.
Anonymous Review
Published:almost 5 years ago
Google5Since my garage door opener brand is Overhead Door, I just called that company's Roanoke location when I had an issue with it. I'm so glad I did!!! Not only did "Casey" provide excellent customer service while fixing the door, but he also showed me some tips and tricks that are good to know. Most importantly, I could tell that he was concerned about my family's safety in term of the door closing properly. Casey was telling me that the old Roanoke branch of Overhead Door had closed, and the number I called is a new office. I know I'll be calling them again for great customer service and help with my garage door opener in the future. Of course, I hope I won't need any help, but with the age of my home, I'm sure a spring will break or something will wear out at some point. Plus, the old wooden doors I have will need to be replaced at some point, and I trust that Casey will help me choose the best option for my home. It's great to have businesses in Roanoke that can be counted on!!!
Anonymous Review
Published:over 5 years ago
Google1My Garage door opener stopped working. I called for a service appointment every week, sometimes several times a week for almost a month, before I was called back to set up a service call appointment. When I talked to the repair man, he said my unit was discontinued and he could no longer get parts for it. He said he has just been replacing all the units with the updated version. He quoted me a price of around $650. I looked up my unit on YouTube and then bought the circuit board from the overhead door company online for $80. It took me less than ten minutes to repair. It works great!
Review from David H.
Published:over 5 years ago
Yelp1Terrible company to deal with. Very unresponsive. Too many good companies besides Overhead Door in Roanoke.
Anonymous Review
Published:over 6 years ago
Google1Initial service call to have my garage door repaired was in September 2018. Serviceman came out and told me he would write the ticket and they would be back in a week to fix the door. After multiple calls and messages left finally spoke to someone at the end of November who said " oh sorry, your paperwork got buried under my desk, I'll get someone out there next week." Second service call happened at the beginning of December and it was like Groundhog's day all over. Same serviceman, same assessment done, same line of give it a week and they will be back to fix it. Here we are in the second week of January and my door is still broken!!!! I've called once a week to speak with Charlie the owner and every time he is Miraculously too busy to talk to me! I would highly suggest NOT using this company unless you have months and months to sit and wait with a broken door and just really love poor customer service!!!!!
Anonymous Review
Published:about 13 years ago
Google2They need to get organized. The technician (Al Cook) is the only good part of my experience. He was friendly and seemed knowledgable. Overhead Door ordered a part for me and it took over a month to get it installed. They never contacted me about the part, I had to call them after a month to find out what was going on. The company lost my file and paperwork. Then a few months later they came out to replace the unit and thought that I received a new remote from them in the past, which I didn't. This company must not keep any paperwork on their customers.