Reviews for Profetta Overhead Garage Doors
Rating
84Google: 4.5 ⭐BBB: NRYelp: 4 ⭐Is this your business? Claim Here
Address
Contact
Featured Reviews
Review from Sandy V.
Published:over 1 year ago
Yelp5I have used Profetta for a variety of door needs (my garage is free standing 100+ years old but built sturdy) and they have always been able to fix any problem I have had. The technicians are very qualified and friendly. I would not think about going anywhere else.
Anonymous Review
Published:over 1 year ago
Google5Profetta to the rescue! They installed a new garage door for us a few years ago, so when my 80-year-old dad called and said their garage door wouldn't open and their only car was stuck inside, I immediately recommended he call Profetta. They were able to come out the same day and quickly replaced the springs. Highly recommend them.
Anonymous Review
Published:over 1 year ago
Google5While closing my garage door, the door caught the rear bumper of my car and the opener tried to reverse resulting in the opener warping the top panel where it attaches. Sam, from Profetta, came out and recommended that they just straighten the panel, replace a bracket, lube and adjust the door. Within 2 days, Mike the mechanic was out and did the work and the door now works much more smoothly than it ever did. The work was done quickly and at a very reasonable price. I would recommend Profetta to anyone needing garage door work.
Anonymous Review
Published:over 1 year ago
Google5Wonderful experience. I filled out the online service request, and was called first thing the next morning by Dana. He scheduled an appointment for that afternoon. Mike arrived with his son Henry assisting. They were done in no time. Everything repaired, and tuned up. Garage door has never worked better or quieter. What a rare service experience. And very reasonably priced. Thanks guys.
Anonymous Review
Published:over 1 year ago
Google5I've been using them for over 20 years. Last night one of the torsion springs snapped. I left a message with them at 7 PM and got a call this morning around 8 AM. Kevin was here by 10 and took care of it. Outstanding team!
Anonymous Review
Published:almost 2 years ago
Google5Very fast response to broken spring, which is what your need when your car is suddenly unavailable. Did a great job. Very thorough in checking out security features of automatic door.
Anonymous Review
Published:almost 2 years ago
Google5We have been customers for years & highly recommend this garage door business! Last week we returned home from vacation & our garage door wouldn't open. We called Profetta & they scheduled us right away. Mike was excellent, explaining all that needed to be done and looking out for our "bottom line." It was like having your favorite neighbor come over to help you but with garage door expertise!
Anonymous Review
Published:about 2 years ago
Google5I had Mike M from Profetta come to my house within 24 hours from my call to fix a damaged, inoperable garage door. Mike was great and did an outstanding job repairing the door as well as getting it operating better than it has in years. Fast, quality service at a very reasonable price. I would highly recommend to anyone, Profetta and Mike were outstanding!
Review from John T.
Published:about 2 years ago
Yelp5We are very pleased with this company. Fast service, reasonable and reliable. We highly recommend. Mike the technician did a great job and was very informative. Thank you very much! John Tomai
Anonymous Review
Published:over 2 years ago
Google5Reliable, trustworthy, honest, hard working. That has been my experience with Profetta Garage Doors. Responded within 24 hours for a broken over head motor and a few days later had to call again because the cables snapped on my other door. Rochester winters and moisture in the garage just caused rust and after 20 years, they finally snapped. When the technician responded, he inspected the other door and showed the other doors cables were not looking good either. Only a matter of time. He recommended replacing them as well and saving the cost of another service call! I highly recommend the entire team at Profetta. Kevin, Sharon, Jessica, and Sam were awesome! Thanks Profetta for jobs well done and reasonably priced!
Review from Dale F.
Published:almost 3 years ago
Yelp5We selected Profetta OGD Ontario NY facility, where I viewed their nice selection and spoke with a very knowledgeable sales associate. They installed a new 16x7 garage door on 8/19/22 with all new hardware, except the power opener which had been replaced only about two years prior. Their technician, Mark, did an excellent job. Start to finish, 2 hours, just as he predicted. The old door and hardware was carted away. The new door and windows were cleaned of any fingerprints/smudges, and looks great. Price was as agreed on and competitive. Highly recommend this company. I think a very experienced installer is a huge plus, and Mark has been doing this for a very long time.
Review from Krystal F.
Published:almost 9 years ago
Yelp1Recommended by family friend only to be let down by customer service. Door was working for awhile then was having issues. Asked to come out to see what was going on and they just moved some tiles and left a bill. The tiles were not in the way the same issues happened again after. Issue not solved and after ignoring phone calls and acting bothered we just paid the bill. Charge someone 81$ to move some tiles as if we didn't try that in the first place and then not come back out to see the problem after it happened again is inconsiderate and terrible customer service. Wouldnt recommend.