Reviews for Norseman Garage Door Guys
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55Yelp: 3 ⭐Is this your business? Claim Here
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Featured Reviews
Review from I Love S.
Published:about 2 years ago
Yelp5So, I have been using the Norseman Garage Door Guys since 2017 and couldn't be happier with their service. Their fees are totally reasonable. Dave is super knowledgeable about all things garage door related. He is communicative about when he will be out for service. Flexibility is key and I am not a stickler about timing because I understand that he never knows what he will be dealing with on a call. He never tries to push me into a new or better system ( we have a Genie that came with the house brand new in 2014). He even programmed my car to the Genie because it wasn't working for me! Full service, friendly, beyond competent, a total professional. I have had two other companies prior that couldn't resolve an issue and Genie had sent them out during our warranty. I give Dave two thumbs up!
Review from David A.
Published:over 2 years ago
Yelp5Positive experience. Easy to schedule and proactively added a digital coupon I wasn't aware of. Prompt and even arrived a little early for the appointment window, which I appreciated. Gave me advice and answered all of my questions. It ended up being a simple repair and tune up. Upon leaving he also mentioned a 1-year guarantee on the labor if I experience the issue again (though it's not in writing, so TBD).
Review from T.J. W.
Published:over 3 years ago
Yelp1SCAM!!! DO NOT TRUST DAVE!!! He is a liar with terrible work. We looked at this company because a friend recommended them. This is not a good company to work with. Dave came down to see what we were looking to have done. Dave told us everything we wanted to hear and what he could do like a sleazy car salesman. So, we decided to go with him and this is where the disaster begins. We asked for a quote, he said he would have it to us the next day. That never happened and a week and half later he texts us and said their company was broken into (lie or excuse). We said we were sorry and understood. A few days after that we still didn't have a quote, when we got ahold of him again he said his wife had surgery (lie or excuse), but we said we understand. Finally after that we got the quote and moved forward. We set a date and time with him and he shows up an hour and half late. Then tells us he's missing the motor to finish the job because it hasn't come in yet, but he will put the new door and tracks on. A few hours in he says he grabbed the wrong doors and needs to go get them. He finally shows back up hours later to finish putting the doors on and we pay him for just the work done. With the doors on he reminds us the motor/tracks won't be in until next week (lie) and we set up a day next week for him to return to finish installing. So, in the meantime the new door is on, but it's louder than the old garage door and it doesn't work properly. The following week comes and goes with no communication. Finally, a few days after the set date we actually get a hold of Dave and he says his wife had surgery, again (lie or excuse). He then sets another date to come "fix" the garage door, he has the motor but now the track for the motor out of stock. He says there is a global shortage (lie). So, the next day and time comes and goes...he no shows. After several hours we get a text from him saying he slept through his alarm (lie). Supposedly two kids and a wife who just had surgery...and he just slept through his alarm? So, we are done with this scam artist. Do not trust Dave, he is a liar and will scam you out of money!!! Find another garage door company, this company SUCKS!!! Hopefully this company goes out of business so no one has to deal with this scam. We found another garage door company that is competent and does quality work. The new company explained to us that the rear torsion that Dave installed had the wrong spring put on and wasn't safe. Also, the tracks were miss aligned that Dave put in. They fixed Dave's disaster of a job. If you could call it that. Thank you to "instant garage door" for fixing this mess.
Review from Denna R.
Published:about 4 years ago
Yelp2In the beginning of our project all was well. The owner came out gave us an estimate, was very personable and since he is a small business owner we decided to go with his company. We had to wait for a few weeks for the correct doors to be ordered and then the day iof installation came. First disappointment was that We were unaware that the jobs were contracted out to other individuals. When they were installing the doors they were not careful. Bent a few things in the garage and weren't as careful as we thought they should have been. We had ordered windows that were opaque and had a different design from the ones that were installed. We were told that the windows were on back order and would be available in a couple of weeks, at which time they would come back , poo the current windows out and install the ones we ordered. Well, a year later we still haven't seen the windows we ordered. We have emailed the owner several times and it's always a promise that he will get them installed in a couple of weeks. We normally don't do reviews on here because we try to resolve the issue first, but we have waited a year for our garage windows. I wouldn't recommend this company!