Reviews for Wayne Dalton Sales & Service of Spokane Valley
Rating
75Google: 4.5 ⭐BBB: A BBB AccreditedYelp: 4 ⭐Is this your business? Claim Here
Address
Hours
- Monday7:30 AM-4 PM
- Tuesday7:30 AM-4 PM
- Wednesday7:30 AM-4 PM
- Thursday7:30 AM-4 PM
- Friday7:30 AM-4 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5Wayne D was a second opinion and came in at half price. The service was great. Guy was friendly, professional and fast. I seriously thought I was in the 90's. My experience was so great I feel good about our other garage door breaking because I know it will be taken care of by Wayne D.
Anonymous Review
Published:over 1 year ago
Google5Tad did an excellent job! His professionalism and quickness went above and beyond our expectations. To add we ended up paying less than we were quoted. Thank you Wayne Dalton for helping us with our garage door!
Anonymous Review
Published:over 1 year ago
Google5The knowledgeable technician quickly arrived and called beforehand. He fixed our issue with the parts he had on his truck. The price was reasonable, especially since he serviced the entire door, lubricated it, and adjusted the springs.
Anonymous Review
Published:over 1 year ago
Google55 Star Garage Door Service! Great & Perfect Service Provided As Said! They, Repaired another Garage Door Company's Poor Work Service and Got The Door Running Well Up and Down! And the door was aligned with the Door Frame as it Should be & He Did it in An Hour and 45 Minutes after Arriving! Wayne Dalton is The Best Door Company in Spokane County!
Anonymous Review
Published:over 1 year ago
Google4I was very happy with the service installing a new spring and new top horizontal stabilizer bar on my garage door. Justin was very knowledgeable and did a nice job installing the equipment . I did not rate 5 stars because there was a $15 fuel on my bill which was not mentioned in my quote. Very tacky and left a bad impression of Wayne Dalton. Updating my review after talking with Service representative at WD. To be clear, the service charge I paid was what I was quoted over the phone. The actual bill showed the $15 fuel charge which was not mentioned originally. I suggest the fuel charge should be mentioned earlier and verbally covered on the final bill to avoid this confusion.
Anonymous Review
Published:over 1 year ago
Google5Wayne Dalton Garage Doors is an Amazing Company. They were able to come out to my home very quickly. After initial inspection, my Old Garage Opener was in need of replacement. They provided me a fair, honest pricing with a couple options. The service tech temporarily fixed my garage until they were able to replace it. Thomas arrived earlier than scheduled, which worked out great with my schedule too. He replaced my Garage Door Opener with professionalism and precision! He then explained and demonstrated how to operate the new equipment. Also told me they cover 1 year of service as well. Thank you so much for all your help!
Review from Jerry G
Published:over 1 year ago
BBB1I ordered a new garage door 0n 10/31/2023 and paid the total amount due at that time through ******. I was advised that the door would need to be fabricated and to expect a call to arrange for an installation appointment. I was told the entire process would take 4 to 6 weeks. At the 5 week ***** I called the ****** phone number that was given to check on the status. The automated message said that the door was fabricated. I received no call regarding an install date so I made a trip to ****** to find out what was going on. I had to wait 20 minutes to speak with a floor manager. When he was available he was helpful. He gave me the phone # to what was the ****** customer **********************. The rep was extremely helpful in advising me that the door was not created and, in fact, had not even been ordered by ***** ******. Apparently, ***** ****** is always behind on orders. In addition, the order for my door was in a pile of orders that had been ignored because they weren't certain about the exact configuration needed & no one would make a decision. My C/S rep asked for attention and the man there had the order placed. I received a call 2 days ago that the door would be ready on January 9, ****. Then, I would have to arrange an install date. The 4-6 week original plan was a lie. I am incensed about my treatment and let the most recent caller know that. This reflects badly upon ****** and I hope they know that.
Anonymous Review
Published:over 1 year ago
Google5We called in the afternoon after we couldn't get our door to close at all. We secured an appointment for two days later, but asked to speak to someone to see if we could at least get the door down so the garage would be secure. Josh heard about the phone call and at the end of his day drove out to our house. What a surprise to see him in our driveway! He took the time to perform a proper repair and was so generous with his time. THANK YOU Josh! You have an outstanding employee who went above and beyond for us. Customers for life.
Anonymous Review
Published:over 1 year ago
Google5Couldn't be more pleased, response to my initial call was very fast, my appointment was scheduled for two days later between 10 and noon and the technician arrived about 11 o'clock. It took him about an hour. He had all the parts in stock and my garage door is now functioning again. I will certainly use and recommend Wayne Dalton to everyone I know. Thank you!!
Review from Brian E
Published:almost 2 years ago
BBB2The 16x7 garage door came with instructions for a different series door. The door wad a nightmare even with online instructions which are very unclear.. The door is unusable.
Review from Todd H.
Published:over 2 years ago
Yelp5I would highly recommend Wayne Dalton. Their timeline for service was reasonable and came to the appointment on the time it was scheduled. The service person took great care of me and remembered me from earlier service. Job well done!
Review from Michelle K.
Published:almost 3 years ago
Yelp5Great customer service - Jim and David came to service our shop doors and they did an awesome job! Fantastic communications, very knowledgeable and professional. It was a positive experience and I highly recommend Wayne Dalton. Thank you for providing great service and sending out qualified team members to take care of us. We appreciate it!
Review from Cheryl F.
Published:about 3 years ago
Yelp5They saved me money, were on time for their appointment and the fix worked the first time and has held up fine so far. I'd call them again if I needed to.
Review from Michelle M.
Published:about 3 years ago
Yelp1I am so upset they are trying to charge us 2xwhat a keypad retail price is. $15 fuel charge when we are only a few miles from their office, they charge the wrong sales price and when you speak with the sales managers they are rude. He just threatened me to come to my house and remove the keypad. I have never had such a horrible experience. In the past they were so dependable and polite.
Review from Major W
Published:about 3 years ago
BBB1W-D initially installed our garage door approximately 7 years ago. On March 15, 2022 the door would not open. They repaired the door on March 16, 2022 and charged us $345.00. On April 14 (29 days later) the garage door again failed to open. Our cars were trapped in the garage and we were virtually held captive. We contacted W-D and they said that would come and fix the door, but not until SEVEN days later. They said that they were "busy." We had no choice but to contact another door company who came out immediately and fixed the door, freeing our cars. We contacted W-D asking for a refund of our $345.00 because their repair failed, They refused to refund a single ***** because they said that they intended to fix the door 7 days in the future. We will never use them again because their work is inferior and they offered and unreasonable and unacceptable solution.
Review from Kim M.
Published:over 3 years ago
Yelp5Was very pleased with work done by Roger. Showed up when scheduled and work done in a timely manner. Sales rep "Dave" in the local Spokane Valley office in Spokane Industrial Park was very informative-their prices are very competitive with other similar companies.