Reviews for Wayne-Dalton of Syracuse
Rating
55Google: 4 ⭐BBB: A+BBB AccreditedIs this your business? Claim Here
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Hours
- Monday8 AM-5 PM
- Tuesday8 AM-5 PM
- Wednesday8 AM-5 PM
- Thursday8 AM-5 PM
- Friday8 AM-5 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google1Some of the worst customer service we have ever experienced. We ordered our garage door months ago. The shipment was delayed (that's fine, we understand stuff happens). We went months without any communication and/or update from the company. We called to follow up and were notified our door arrived to the shop. When we asked to be put on the schedule, the representative we spoke to simply said "no, I'm not doing that right now." They reached out about a week later with a date for the delivery and installation. The date comes, and nobody showed up. We weren't notified of any changes or cancellation. When we called the company we were met with "I'm sorry, I don't have any answers for you, but someone will reach out tomorrow." Nobody reached out. When we called our specific sales representative today, he said "wasn't that door installed weeks ago? I don't know what's going on, I'll have to give you a call back." We are still sitting here with zero information or clarity on the situation. Not to mention that every time we reach out to the company, we have to call numerous times before someone picks up. We are frustrated and worried. I hope the company can make this right for us.
Anonymous Review
Published:over 1 year ago
Google3Updated to 3 stars. Jason came out to troubleshoot and after a lot of trial and error, figured out that the top strut was warped, which was pushing on the door and creating the scraping and pushing out the weather stripping. Jason did a great job and the door is finally working properly. One of the actual door panels still doesn't sit right because of a manufacturing issue, so we're stuck with some small gaps on the sides. Nothing can be done about that apparently unless there's a way for WD to get a new panel from the manufacturer under a manufacturer warranty, if that exists. Otherwise it is what it is. Little disappointed in the manufacturer quality at the price we paid. I know a lot of people who swear by WD but this was a frustrating experience for us. ********************* I am beyond fed up with this company. We ordered a garage door in July and it was installed in September. When it was installed, it had the wrong glass, so they had to re-order the glass. I also mentioned that there were gaps in panels and the door was making a banging noise when opening. I was told that they would fix the concerns when they did the glass and that there was a 1yr warranty on the install so not to worry. I heard nothing until I finally called 2 weeks later to find out what the status was. I was told it would be in the following week (first week of Oct). Then a week later I was called and told it was in, can they come the following Thursday. I agreed. After sitting around all morning on Thursday, I called and they said "no, it's Friday." I said OK. Later that afternoon, Tom calls me to tell me they don't have the glass after all. Finally, around Thanksgiving, they come to install the glass. Only problem is that it takes 2 people and they only sent 1. So I was outside in the cold for an hour helping hold things in place so the work could get done rather than reschedule again. One of the screws in a window pane was bent, so the tech noted it needed to be replaced on the work order. He also noted that there were still gaps in the panels. While he was there, he made some adjustments to the motor, but all this did was push the door against the frame beyond closing. When you watch it close from the inside, once it's down, the motor keeps pushing and bends the center rail. When you open it, the window frames are scraping the weather stripping and damaging it, along with the door being loud and bouncing when it opens. I didn't get a call back on the notes from the work order so I gave it a few weeks with it being the holidays. I called back on Jan 3rd to see if anyone had read the notes and when can they come out. I was called back by Wayne, the salesman, who agreed it was frustrating and said he would ask some questions and get back to me in a day or so. That was on Jan 4th. I have not heard back as of Jan 17th. I called again today and it went straight to voicemail, which seems to happen anytime I call now. As I'm typing this, Wayne called and said that Tom told him to call me. His first questions was "I'm assuming nobody came out to fix the door yet?" So apparently he's heading to the office right now and will talk to them in person when he gets there, and they'll be out in a few days to fix it. Given that it's been almost 6 months since we started this process, I don't have high hopes and will probably need to call again next week to find out what's going on. I'm guessing that will go to voicemail too. For the amount we spent on this new door, which has the highest insulation value that was available, and we paid extra for the "quiet package" of nylon sleeves and rollers, to have these problems/noises and a freezing cold garage and not be able to get a call back is ridiculous. All of my interactions with staff at Wayne Dalton have been pleasant, and I have been understanding and nice when speaking to the teams there. Apparently, being nice doesn't get you anywhere, and now I'm annoyed and angry. I will update the review IF they actually come out and fix the door so that it works properly.
Anonymous Review
Published:over 1 year ago
Google2The guy that was there was lost didn't know where my panel was ,then when I got it to where I needed it it was 4 inches short width wise . When we called them we got " oh that happens sometimes . Really?? I would not recommend
Anonymous Review
Published:over 1 year ago
Google1Very inept / incompetent management. Purchased a high lift garage door package but requested a refund after waiting 16 weeks with no install date in sight. The salesman (Wayne Chilson) constantly gave me bad information and did not do what he said he was going to do. At one point in time the company actively avoided my calls. One day I phoned them 3 times trying to find out when my install would be scheduled. I was actually calling that day because it was one of the many times that the salesman said he would call me with an install date but never did. I went directly to voice mail all 3 times - which I found very odd given it was right in the middle of a normal work day. Right after the 3rd call, I called using my daughter's phone and they immediately picked up - they were obviously avoiding my number. The salesman was right there in the office and I was immediately transferred to the salesman. On one of the 3 calls where I went to voice mail, I left a message for a Sr. Manager to call me back. No manager ever called - I'm sure they just deleted my message instead of getting a manager involved. I actually went as far as to write the Sr. Manager (Jennifer Kuhn) a letter and sent it via US mail. I never heard back from Jennifer or anyone else at the company. Edit 12/29/2023: One of the reasons I sent a letter to the company was to see if this kind of unprofessional behavior is accepted practice at the company. Based on the response from the company, clearly it is. I know I made the right decision taking my business elsewhere.
Anonymous Review
Published:about 2 years ago
Google5I am very impressed by Wayne-Dalton of Syracuse, particularly the ease of shopping for my garage door opener, the professionalism of the staff, the quality of their products, responsiveness to my installation requests and scheduling needs, and their efficient and neat installation. I just called the company, received by email their proposals with detailed product descriptions, sent back an email with my product selection, the requested photos of my garage door and existing door opener, and provided my address. I asked that the new system be installed in a manner that would not come into contact with kayak racks that are suspended from the ceiling, and to install at a time that accommodated my availability. I was very happy when they called me a few days after I placed my order to let me know they had open spot in their installation schedule, and could install that day. The installer was professional, friendly and went the extra mile to help me sync the HomeLink in my car to my new garage door opener. I chose the LiftMaster belt drive system with battery back up and security camera. Though it's a little more expensive than the basic set up, the upgrades are worth every penny!
Anonymous Review
Published:about 3 years ago
Google2This place is so unprofessional, has a lack of communication and I highly recommend you go someplace else to spend your money. First of all Wayne was our sales person he came out measured the garage door and gave us a price. We called him back and told him we would like to move forward with the installation and set up a appointment. Wayne informed us that their was a mistake on their part pertaining to the door we wanted to purchase being in stock so he offered us a replacement. We agreed to the offer and asked to schedule ASAP he gave us a appointment date & time and we thought we was all set. 2 weeks later I'm home waiting for Wayne Dalton to arrive on the date & time we agreed upon. after sitting around for 2/12 hours I decided to call the office just to confirm they was still on track for installation time. Tom who answers the phone tells me he has no record of a scheduled appointment for my address. I reply "That's impossible we schedule with Wayne and he gave us a date/time" Tom basically said "Wayne was on a job and he could have him call us once he was able to reach him". My husband happened to still have the number Wayne had given him so he called himself and Wayne tells my husband "he remembered everything the exact way we said and he was unsure why no one ever wrote down the appointment" I felt over the phone no one was trying to Rectify the mistake so I decided to drive over to the office and speak in person. Tom wasn't rude to me But he wasn't trying to be very helpful either at first. He came across like " Oh well what do you want us to do" type of attitude. At first he tried to tell me Wayne told him "he never made a appointment he only spoke with us over a month ago and that was it. I told Tom someone is lying and someone dropped the ball and it needs to be made right. It's a inconvenience to me and I'm sick of getting the run around" So I requested to contact Jennifer who is I was told the person who makes the final decisions. As I was standing outside to reach Jennifer A guy name Dave he normally installs commercial came to the door and offered to do the installation if I still wanted it done. Dave & Dave we're the two guys who came to my home I and did a wonderful job. They were Polite and I appreciate the fact that they wanted to help rectify the problem since they had the time to help. Jennifer hasn't reached back out since I left a message for her but I'm hoping after reading this she will reach out to me.
Anonymous Review
Published:over 4 years ago
Google5Adam installed a new garage door at my mother's house this past week. He was an absolute delight to work with and get to know. He was meticulous with all the details and just so friendly to chat with. We wouldn't hesitate to recommend Wayne Dalton to friends but we would be sure to tell them to ask for Adam to do their installation!! Thanks for everything Adam!! And all the best to your family!
Anonymous Review
Published:almost 5 years ago
Google5Bought a new garage door from Wayne Dalton. Got 3 estimates for new door. Wayne Dalton matched the lower estimate. Installer showed up on time. Adam was the installer assigned to install my new door. After watching how he worked for alot of the day. I believe that he felt like he was installing his own garage door. I could see that he took alot of pride in what and how he was doing any particular task. I feel by getting Adam as my installer that i hit the Lottery. He worked very hard all day. When he left my house, the entire work area was swept and cleaned. The last thing he did before leaving was take some cleaning wipes and cleaned the finger prints on my new white garage door. I am happy to have met him. You don't always see or let alone get an installer like Adam. With my thanks T.J. Aseltine, A for life Wayne Dalton of Syracuse customer.