Reviews for Overhead Door Company of Tuscaloosa
Rating
61Google: 3.5 ⭐Is this your business? Claim Here
Address
Hours
- Monday7:30 AM-4:30 PM
- Tuesday7:30 AM-4:30 PM
- Wednesday7:30 AM-4:30 PM
- Thursday7:30 AM-4:30 PM
- Friday7:30 AM-4:30 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 2 years ago
Google5The guys that came out did an amazing job! We had someone else local try to install our garage door system and made some HUGE errors that resulted in the chain finally just breaking and falling off after a month. I knew for sure we'd need to buy yet another new system but Overhead was able to rework the previous work and get it working perfectly. I'm so thankful!
Anonymous Review
Published:over 2 years ago
Google2They did some warranty work for me and have billed me $180 monthly ever since. Each time i call they say they are going to take it right they havent! 11/29/2022 The charge for the warranty work was taken off my bill. Garage doors have worked good!
Anonymous Review
Published:almost 4 years ago
Google5I have always gotten excellent service from this company for the few times I've had to call them. Just yesterday I had an entire new system installed as after 21 years the original had started to slow down. The new system works smoothly and flawlessly and even has WiFi capability so I can download an app to my phone and use it to open and close it with. But two new remotes also came with it. No matter which technician comes, Scottie or Chris, they both provide excellent service.
Anonymous Review
Published:almost 5 years ago
Google1TL;DR: fraudulent billing. I called and asked if this company provided free estimates. The receptionist said they could. Their rep came out, took one look at the door, and said it couldn't be repaired because the panels were too old and had been discontinued. I ask for a quote for a replacement. I received a quote, and along with it, a bill for $50. I contacted their office to ask what the bill was for, and they said it was for the service call. I reminded them that they offered me a free estimate, and they said the guy came out to repair it and there was a service charge to do so. (Mind you, he never touched the door.) Now, I understand that mix-ups can happen, but due to the fact that I reached out to speak with the manager in attempts to clear things up, and because the manager never gave me the courtesy of speaking to me directly about the issue (even at my request), but instead kept speaking through an operator, I cannot give them the benefit of the doubt--their actions are purposeful. Beware of their fraudulent business practices.
Anonymous Review
Published:about 5 years ago
Google5This place went above and beyond to repair my garage door. Didn't even think they would be able to come next day because they are so busy, but Scott showed up and fixed my garage door! Very professional and answered all my questions!
Anonymous Review
Published:over 5 years ago
Google5Awesome company and for the person who got both springs changed thank them because the other one wasn't far behind it and they saved you an additional service call
Anonymous Review
Published:almost 6 years ago
Google1I had a torsion spring replaced, l was quoted 175 dollars. However, they replaced both springs and didn't ask me before they did it. I call the office and inquire about this because l didn't give permission. The receptions said she was going check and see why both were replaced but she never did call back. It is so hard finding an honesty company. You should not have pay for services you didn't ask for.
Anonymous Review
Published:almost 7 years ago
Google4The overall service was excellent. The people that represent the company starting with Mary who is always professional and helpful made the experience Awesome!! HOWEVER THE WORST installer was SCOTTIE!! HE ACTED AS THOUGH WE DIDN'T EXIST. NEVER GREETED US UPON COMING ON OUR PROPERTY. HE NOT ONCE COMMUNICATED WITH US THROUGHOUT THE INSTALLATION. HE WAS VERY UNFRIENDLY AND DOES NOT REPRESENT THE COMPANY IN A GREAT MANNER. BUT THE HELPER Sylvester Jenkins gave us instructions on the door and how to use the openers after power connected . Scottie put our openers and paper work on the ground of the garage. Never said he was finished just packed up and got in his truck. Need to work on installers customer service Satisfaction. Somewhat disappointed.