Reviews for Excellence Garage Door, Inc
Rating
83Google: 5 ⭐Is this your business? Claim Here
Hours
- Monday8 AM-6 PM
- Tuesday8 AM-6 PM
- Wednesday8 AM-6 PM
- Thursday8 AM-6 PM
- Friday8 AM-6 PM
- Saturday8 AM-6 PM
- Sunday8 AM-6 PM
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5Roy did an amazing job and was very helpful each step of the way. He was very communicative, came out the next day after getting in touch, and made sure to spend time answering all questions and getting the new receiver set up for our phones, all clickers, and our cars. I highly recommend!
Anonymous Review
Published:over 1 year ago
Google5Almost a week ago, the spring of my garage door broke. I could not open the garage even manually, and my car was locked in. I requested service on Yelp (highly recommended feature). Within a short time, a few businesses contacted me. Roy and Michelle from Excellence Garage Door were very responsive, so I chose them. Within less than an hour, they sent Edan to do the repair. Shortly after, he installed a new spring and even fixed some other problem that the door had. I waited several days to make sure that the repair works well, and it does. Edan was very pleasant and professional. Thank you for excellent service at a very reasonable cost.
Anonymous Review
Published:over 1 year ago
Google5Excellence Garage Door is the truth. They don't lie, they are indeed excellent. First off, when we made initial contact to fix a garage door that would not move, we received a response from Michelle immediately who said that Roy could come to our place ASAP. They're based out of the valley but had no trouble arriving at our place in NELA within an hour and within 5 minutes of arriving had diagnosed our door with a broken spring. Roy immediately explained that we had a Wayne Dalton torquemaster that had a proclivity towards broken springs and thus recommended complete conversion to avoid recurrence. He was able to obtain all new parts and install within the same day, cumulatively probably in less than 2 hours, all done by himself. He was very transparent with me and explained his reasoning, even offering to show a video supporting the recommendation. He did a clean, efficient job, and even when noticing some irregularities in the door trim, helped to nail them into place. Excellent Garage Door is a friendly family-owned business that I would recommend to anyone.
Anonymous Review
Published:over 1 year ago
Google5We needed a new company to service our garage door since the one we had used for years was purchased by a larger national company and the service had deteriorated and the cost increased. We found Excellence Garage Door on Yelp and reached out. Michelle responded almost immediately and indicated that Roy could be available the next day. Roy came out at the agreed upon time and provided information about the services he would perform and what the cost would be. When he found a couple of other problems, he was open in explaining that these issues might be problematic or they might continue to work without issue for an open-ended period of time. While we decided to have these additional issues addressed (and his price for these was very reasonable), he at no time pressured us. He was clear that what work was done was solely our decision. In addition to the work being performed perfectly at a fair price in a timely manner, Roy was a delight to have doing the work. He is an engaging young man who is clearly determined to provide outstanding customer service. I can, without hesitation, recommend Roy and Excellence Garage Door for any and all work related to garage doors.
Anonymous Review
Published:almost 2 years ago
Google5Roy rescued us from an unexpected problem when our garage spring broke, effectively trapping our cars from being able to go anywhere. It was a Saturday and a lot of repair companies were closed, but Roy picked up our call and was at our house within a couple of hours. He had the parts we needed with him and he efficiently got everything fixed. I would definitely recommend him. (Plus our dog loved him! )
Anonymous Review
Published:almost 2 years ago
Google5My old garage door opener stopped working. I really wanted to save it - it's from '95 but I didn't mind it was a little loud. I called Excellence Garage Door Services hoping they could fix it. Within a few hours of my call, a technician showed up, tried to revive the old opener, but it was finally time for it to retire. I appreciated that the technician didn't try to upsell me. He showed me some cost-effective options, explained the pros and cons, and helped me make a choice that best suited my needs. He was kind, knowledgeable, and quick on his feet - a welcome relief from the usually daunting task of dealing with repairs. The new opener was installed without a hitch. The service was efficient, professional, and the final product works like a charm. I found Excellence Garage Door Services to be reliable, honest, and aptly named. I'll be calling them again without hesitation for any future garage door needs. Highly recommended!
Anonymous Review
Published:almost 2 years ago
Google5I had an exceptional experience with Roy for my garage door motor installation. Not only did he offer a competitive price, but his work was outstanding. Roy's professionalism throughout the process was commendable. He arrived to my Burbank home on time, installed the motor, and ensured everything was in perfect working order. His attention to detail was evident, and the quality of his work speaks for itself. I highly recommend Roy for any garage door motor installation. He is a true professional and delivers top-notch service.
Anonymous Review
Published:about 3 years ago
Google5If you need a new garage door installed, don't be like us and go through a handyman. CALL A PROFESSIONAL-- actually call Roy at Excellence Garage Door. For a little context, our old garage door was rickety AF and didn't work all that well. So we bought a new one and had our handyman and his guy install it. Bad idea. We had countless issues and countless errors. We had them come out probably 10 ten times to look at it and they didn't know what was wrong. One day, it really crapped out on us so we called Roy and he immediately made time for us the next day. He came out, and immediately could tell that the new garage door was not properly installed. He basically re-Installed it the right way and fixed all the little issues. We then tested it like 15 times to make sure there would be no more issues and offered a 60 day warranty in case we have any other problems. I wish we could have called Roy from the start. Seriously- If you need a new garage door installed call him. He does excellent work (I don't throw that out often), answered my 500 questions, and was great to work with. Thank you Roy!!!