Reviews for Potomac Garage Solutions

Review from William B

Review from Stephen F

Review from Carlos R

Review from Robert G

Review from Lisa M

Review from Gregory G

Review from Deb & Pail B

Amazing.!! The complete process was amazing. These guys are awesome! From 1st phone call to the office speaking to Michele who was very accommodating to the fabulous sales rep Tony, who followed the entire process until completion, to the installers led by Eduardo, His team was thorough and very neat in their process. Everyone is on top of their game! Everyone showed up on time. Very Knowledgeable on product, and made our garage beautiful! Couldn’t be happier. Highly Recommend!! Thank you, Paul & Deb B

Review from Lawrence W

Crew was responsive to our questions and requests...wanted to make sure we were pleased with the outcome.

Review from Glenn E

Amazing company, fair prices, GREAT service and GREAT product. Forget using the HD "do-it-yourself" kits. They don't look near as good, nor do they last more than a couple of years. PGS floor coatings are professional, industrial grade and look amazing. Well worth the reasonable price. Glenn E********* Annapolis, MD

Review from tom c

Tony is the man! Showed up on time, was polite, knowledgeable and a pleasure to deal with. I felt cost was a little pricey but the work was preformed right away and I am very pleased with the end result.

Review from Perry T.

Sent a request to Potomac Garage Solutions as other neighbors had used them previously. Jeff followed up with a phone call indicating they could provide overhead storage for 2 or 3 units that are electrical operated. He indicated he knew the houses and the units would fit with no issues. The cost of two units would be in total 1500.00. He asked for my CC # for half of the cost and the balance would be handled upon installation and adjusted if additional units could be installed. A date was set and they arrived when scheduled. I was not really informed of what the actual units that were being installed were. It turned out to be like the ones my neighbors had installed. The guys delivered two unit and started taking them out of the box. I inquired about the third unit and the guys were not aware of there being a third unit. They said they had only brought two units. When they were putting together the second unit, it was discovered that parts were missing from the box they brought. I did see them bring in the new box and unpack it so it was not a previously opened box. They indicated they would have to come back once they had the missing parts. The guy said they would be back the next day. So they installed the first unit and part of the second one. The next day I waited and finally sent a text to Jeff asking where they were as the time and come and gone and still no installers. I also was waiting here just for this purpose and put my other errands on hold. He indicated they would not be there the next day and they had to order the parts. This should have been my que that something was not right. I thought a company that sells and installs garage storage units would have an inventory of the units they could just pull another one off the shelf and install it right away. When I informed him the guy told me he would be here the next day, he indicated that he should not have told me that. He said they would call me when the unit was received by them. It was another two weeks before I received a text indicating the parts had arrived and when would I be available to have them install it. I also inquired about a smaller unit as the larger unit was not able to be installed due to its size. He said for the smaller unit it would be 350.00. I said 325.00 and he said the price was 350.00. I said ok, but was not happy and to go ahead with that. The day came and the guys showed up to finish the second unit and install the third unit. But they had to make adjustments on the third smaller unit for the cable. The one guy left and went to Home Depot to get some parts/tools to shorten the cable as it was set for the larger units. Again, a que that this was not the way it should be. He was gone for over 1 1/2 hours and the other two guys waited in my garage for him to return and they had nothing to do. When he finally came back, I asked about another unit and texted Jeff regarding it and he indicated the price for a fourth unit would be 500.00. I said what about the 350.00. He indicated that was only for that third unit and not for a fourth unit. They finally got the units installed and my account was charged for the three units of 1500.00. plus 350.00. I inquired about getting the manuals for the unis and the invoice for the job performed. Jeff never has produced either of those after my texting him twice. I did find out the units if I were to purchase them from Home Depot would have cost me in total without the installation of 689.00. So either I could install it myself or get someone, but really don't think it would have cost me 1161.00 which is the difference just for the installation. Lesson learned by me. I also had in issue with the hooks that attach the cables to the platforms came open as I was raising the unit to the ceiling, it snapped and the platform almost fell. I am glad I was there as it was happening and was able to keep things from falling and the unit was not high off the floor. I had to go to my local hardware store and purchase additional hooks and I double hooked all of the cables on all three platforms so as to not worry if the platforms would fall onto the cars or the garage door if it were opened. That cost me about 60.00 for steel hooks. I text Jeff about my having to do this and no response from Jeff. These hooks were what came with unit I will say that. The platforms indicate they can hold up to 200lbs for the larger 6' x 3' units and 100lbs. for the 2' x 3' unit. I did not have that much weight so the hooks should not have snapped open. I do like the units and the fact that I can raise and lower them without getting upon the ladder, but if I had read the reviews of others before, I would never had used Potomac Garage Solutions. I am afraid that if I need service in the future, they would not be able to provide the service nor am I able to register the units for warranty as I do not have an invoice to provide for verification. Again lesson learned. Read reviews of companies before have a job done. I was asked by my neighbors who were interested in having their garage done, but I said to go with someone else. Services Rendered: Install overhead garage storage units

Review from Harold M.

Everything went great from the time Jeff came out to do his presentation to the time the installation was finished. The team even repaired and painted ares in my garage that i didnt expect them to touch after the system was installed. Great work, great product. Looks amazing and works very well. My neighbors are all jealous! Services Rendered: Purchased a new garage lift system, garage heater and reinforced garage door. Price included installation, delivery, setup, etc.

Review from Linda H.

Well, except for the dust. There are 3 steps: sand floor smooth, apply first coat of floor material on the first day. Second day the floor was lightly sanded and another coat was applied to the floor. It took 24 hours to dry and then we could drive our car on the floor. Services Rendered: Garage floor resurfacing with special material. Be sure and ask the workmen who are "sanding" the cement floor of the garage to use a special vaccum during the sanding. I ended up with fine cement dust on everything on the garage shelves and over my neighbors lawns and cars when the workmen blew the dust out the garage door.

Review from Sean S.

Met Morris at the home and garden show. He followed up professionally the following week. Came to the house looked over the project. He showed me work he had done on the computer, each job was well documented. I was able to find exactly what I wanted. Morris and his team were able to perform the work the very next week, not even a week from our meeting. They worked all day to get the door perfectly aligned. The floor took 2 days, but looks great. We get a lot of compliments on the garage, and I would recommend Potomac again to anyone. Services Rendered: Replaced garage door and opener. Replaced exterior door to garage. Installed new tile floor in garage.