Reviews for A1 Garage Door Service -Wichita
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64Yelp: 3.5 ⭐Is this your business? Claim Here
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Featured Reviews
Review from Zach T.
Published:over 1 year ago
Yelp1Used this company to install 3 garage doors a year ago that included a 20 year parts and service warranty. Called today to get one of the springs tightened and was informed that they no longer provided service to my area and wouldn't honor the warranty. Terrible company that refuses to honor the purchase contract.
Review from Lisa P.
Published:over 1 year ago
Yelp1Lisa C. I received a call from Monique today in customer service that the check I wrote to them in October for service was lost by the technician and hasn't been cashed and they want there $370.00. She gave me the check number, amount and date. She allowed me to take the time to check account to verify it. She called back and I acknowledged the fact it was true, but told her I didn't like the fact that there is a check somewhere with my signature on it. She said I still owe the money. I said it wasn't like I didn't pay. I told her we had the money at the time, but right now it's a burden and the technician should have to pay it since he lost the check. She got uppity and said I didn't do it and you owe the money. Monique was unprofessional and did not provide good customer service and I will never do business with A1 Garage service again!
Review from Angela C.
Published:over 1 year ago
Yelp1This has been a nightmare. They lost our check from 2 months ago and called us after Christmas oops the tech lost your check 2 months ago pay us now! I was beyond upset that my signed check is floating out there somewhere and they are just calling. The customer service individual named Monique from AZ. Was so rude and keep saying we owed money not her fault! In a condescending manner just made my blood boil. This out of state company has awful customer service I will never work with them again such a shame nice tech but guess what they live in Kansas not Az. I will find another company and will warn others this an awful company. Angela C
Review from Jeff T.
Published:almost 2 years ago
Yelp5Showed up on time and did a great job. The tech was very informative and professional.
Review from Will K.
Published:almost 2 years ago
Yelp1My garage door fell off the track 2 weeks after their one year warranty expired and the quote they gave me was double what it cost to have the dang thing installed, and when I refused they told me to call the manufacturer. On top of that the original light didn't work so I had to rewire it myself, screw these people.
Review from N. R.
Published:about 2 years ago
Yelp1Called for a door service. After an inspection I was told that the whole mechanism needed replacing for $3,000+ (not including a new door). I settled on a 'repair' that cost $830 but he said that it probably won't last long and no backup warranty if it fails. They charged $230 for a part that is $37 direct from Sears (Craftsman). They are all about the 'up sale'. Kinda like dealing with car salesman, only worse. Now the opener shakes like crazy and it makes more noise than before the job was started. A franchise based in Phoenix and call center in Mexico. Avoid.
Review from Kathy F.
Published:over 5 years ago
Yelp5Our garage door springs broke over the weekend, so we knew we had to get it fixed. I had seen A1's advertisement in a local mailer, so decided to call them yesterday to see how soon they could come repair the door. I was pleasantly surprised when I was told they could come out in a few hours. I was even more pleasantly surprised when I was sent a text message letting me know the tech was on his way, but they had included a picture of him, as well as a short bio. That gave me a sense of security in knowing who would be coming to the house. Travis A explained all of the charges and all of the options to me very well. As he started making the repairs, he would show me the part that was broken or needed to be replaced in comparison to a new one. I felt like all of the repairs made were necessary and that I wasn't being taken advantage of. After he replaced all the parts, one side of the door developed a ticking sound when closing and he worked very diligently and stayed extra time until the ticking was gone and I was 100% satisfied. He went over the 25 point inspection with me, and again explained everything in detail and answered all of my questions. He was very professional and respectful the whole time he was there. I have worked professionally with other door companies in the area and haven't found them to be as responsive as A1. If need be, I will use A1 again and I will recommend them to my family/friends. Travis A is an asset to this company in that he provided excellent customer service!
Review from Thomas D.
Published:over 5 years ago
Yelp1The worse experience I had with of all the bidders that came out to bid my job. Not only where they extremely late to the appointment, they took forever while they were there. Then i find out they guy bidding the job is actually from Phoenix, AZ and will be around for 1-month. I thought great, a fly-by-night garage door company, wont be around long enough to finish the job and be accountable for it. Every phone number i had for this company was always routed through their Phoenix hub so you never have direct contact with the person you are dealing with. The one good thing about you guys is that you were able to give me a price right on the spot, granted it was twice the amount anyone else, so thanks for the easy choice!
Review from Terri W.
Published:over 6 years ago
Yelp5Charles did a great job fixing our garage door. He was very fast and explained everything. I would recommend using them anytime.
Review from Amy W.
Published:over 6 years ago
Yelp5So, after being stood up by a small business owner to have my garage door and opener replaced, I decided to give this company a call to come give me an estimate. Charles came by and gave us an estimate and tried so hard to get it to the price this small business owner gave us. The closest he could get was $150 more! We took it! But he did us one up... he saw that the hinges and the rollers in our track were really bad. He knew that the garage door replacement was going to be about 5 days out, so he replaced them!!! My house is 18 years old... that means so is the door and the opener. Lol It sounded like a new door just with him replacing those! Ryan was the service guy. He was on time, very professional, and did a fabulous job! We love it!! You can't even hear my door open now! Thank you, A1! I will recommend you to anyone that asks who did our replacement!!