Reviews for Overhead Door and Fireplace Company Inc

Review from Ginger B.

My garage door would not open. Even with the motor disengaged--you could not lift the door. I called and the very sweet receptionist said they could have someone here at 10:00 am. They showed up early and the door was actually repaired before 10:00. The guys were professional and it was obvious they knew what they were doing. I was told, before they started working, what the charge would be. I would highly recommend these folks!

Review from Kevin W.

Took 9 months to get our door, lost the order and blamed it on COVID. Called multiple times with no return calls until we finally left a bad review. When we asked for a discount for not being able to use our garage for nine months, it was pushed to the district manager Michael. It took him two weeks to return my call, never did call my wife back who called him first and said it was corporate policy to not offer any compensation since we received our order in full. Overall, worst example of customer service by a company I have ever experienced.

Review from Stella S.

We called because we needed an automatic garage door opener installed. They were able to send someone the following week and the installation tech was friendly and efficient. The garage door works perfectly. This company does go on base so if you need garage door work for on-base housing, they can do it.

Review from Angie G.

We recently purchased a fire box from Overhead Door and Fireplace, but that will be the last time we darken there door. When the fire box and piping was picked up, and reached our home we found holes in several of the pipes. We called and were told to bring them back for replacement. At that time they said we possibly messed them up while trying to install them ourselves, we were going to have them install the fireplace. Our fire place was not even framed up at this time, how could it be installed. The lady manager called us back saying if she had been there, she would not have taken them back. Today we called them back trying to set up an installation date, the lady manager stated again she would not have taken the pipe back if she had been there. He told her it was put in the back of the truck by their employees, it was given to us that way. Needless to say my husband was not happy. We have now found someone else to get our garage door and other gas fireplace from, if they don’t want our business that’s fine with us and would not recommend them. I’m personally amazed at the lack of professionalism from this business and their employees. Services Rendered: Fire place installation.

Review from Jimmy S.

Recently purchased two garage doors. From the sales conversation, quality of the product purchased and installation, I'm a satisfied customer!

Review from Karen J.

It went perfect Services Rendered: They repaired my garage door fast and cheap

Review from Timothy W.

My appt. was set within a window of 2 hrs. @ noon, and Sean, a veteran tech. arrived 2 hrs. early, which was perfect for me! He noted the rails in my overhead door track were slightly offset following installation 2 yrs. earlier, and he made the proper adjustments and heavily lubricated the moving parts, and panel latches on the interior of my door before installing a fine keyed lock and handle for me! I was only charged for the installation of the keyed lock! Services Rendered: I needed an exterior, door handle addition, along with an adjustment of my overhead rails and lubrication of the moving parts/joints.

Review from Frank M.

Review from Betty B.

It went wonderful, the door is beautiful. And the professionalism of the company and it's workers and owners is outstanding. Services Rendered: replaced a garage door

Review from Milton R.

Review from Diane C.

Review from Brian C.

My garage door opener was not working, and I found this business, Overhead Door, here on Angieslist. I then contacted the business owner (Kayla) via message, and she got back to me right away. I explained the situation to her, and was provided with an estimate over the phone. The price was reasonable so I scheduled the service for a few days later. The technician, Sean, arrived right on time. He quickly determined that a new garage door opener was not required, but merely a new capacitor. After replacing that, he made several adjustments to the door and sensors. He also explained what he was doing during each step of the procedure. Thanks to his honesty, the bill was a few $100 dollars less than I was expecting. And the garage door opener is working as new. I can easily recommend this company to other individuals needing help with their garage door openers. Services Rendered: Repaired garage door opener.

Review from Dannie T.

Due to Thanksgiving and work-load, we had to wait a week for the service but the repairer was on-time, knowledgeable, and completed the work quickly. I was very satisfied with the work and will call them again when necessary. The garage door was 13 years old and had been installed by the same company when the house was new. Services Rendered: Repaired spring on double garage door and replaced grab-arm bracket.

Review from Charles M.