Reviews for Barcol Door Company

  • Rating
    69

    Google: 4.5 BBB: A+Yelp: 3
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Featured Reviews

  • Anonymous Review

    Published:
    over 1 year ago
    Google5

    Highly recommend Barcol Door Company! Had to have them come out this past summer and today for 2 different garage doors. Both times....they came out the same day and fixed things immediately. Sal is so friendly and got me up and running in no time at all! So appreciative of the great service!

  • Review from Liza D.

    Published:
    over 1 year ago
    Yelp1

    My garage door needs service and I have been getting excuses and then no call back whatsoever. Customer service is non-existent

  • Review from Eliza N

    Published:
    over 1 year ago
    BBB1

    **************** sucks! They made me feel like an idiot saying I didn't use their company for my garage door opener as I 'was not in their files' when in fact they filed me under H instead of N but yeah, same as other review, didn't even get a voicemail and it's been a week since he was going to come out but never called back to make an appointment! I'd go elsewhere as well. Excuses and no care for their customers shows a negative for customers concerns. Find another and avoid all the aggravation!

  • Anonymous Review

    Published:
    over 1 year ago
    Google5

    Called Barcol about our grange door springs. Sal came out promptly the next morning. He replaced both springs quickly and told us how to take care of them. He was friendly, professional, and knowledgeable. We would highly recommend Barcol for your garage door needs!

  • Anonymous Review

    Published:
    over 1 year ago
    Google5

    Just had our doors installed by Barcol and we are thrilled with how they turned out! From the office crew to the installers, everyone was personable and knowledgeable. We especially want to thank Sol, who helped us decide, and answered all our questions and concerns. We checked out many other dealers in the area, and Barcol's price was the best, too!

  • Anonymous Review

    Published:
    over 2 years ago
    Google5

    Sal was right on time, very respectful and so knowledgeable! He diagnosed 2 different part issues with our garage door replaced those and adjusted 5 more areas like track, door and wiring. It took only one trip he had all the tools and parts. And he did not stop until he was happy with the operation. We may just get another 15 years out of this door and opener. THIS place has the right people!!

  • Review from Greg S.

    Published:
    almost 3 years ago
    Yelp5

    I've used Barcol (Cal, Brandon and Sal) for years for new doors and repairs and will continue doing so. Thought I was going to have to invest in a new commercial door after catching it recently with the top of a tractor. Sal came out this morning and did an excellent job of of repairing the damage...even taking out some old dents in the door. Recommend them highly.

  • Anonymous Review

    Published:
    about 3 years ago
    Google5

    Excellent service, called them at 1:00 on Friday afternoon, both springs replaced and done by 3:00 much better price than their competitors, Sal is a great guy, very friendly, Thank You Barcol

  • Anonymous Review

    Published:
    over 3 years ago
    Google1

    Absolute horrible experience from this Company. I would suggest that you never call them, and call somewhere else. Made an appointment on Friday. Was told someone would be out between 11-2. At 2:30 I called checking on the status, and was told the technician came back to the shop to get my parts, finish up the job he was on and would be over afterwards. No one showed up or even called. I sat around all day for a no show, no call !! Called at 4:05 only to get voicemail and an after hours number. Called both numbers and no callback all weekend. Called this morning to find out what happened, and got hung up on twice by someone who didn't want to hear what I had to say. Called back a third time and got the owner. He at least apologized, but the damage had been done already. DO NOT USE THIS COMPANY UNLESS YOU WANT THE WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE !! Zero stars !!!!

  • Review from Jay C.

    Published:
    over 3 years ago
    BBB1

    Absolute horrible experience from this Company. I would suggest that you never call them, and call somewhere else. Made an appointment on Friday. Was told someone would be out between ****. At 2:30 I called checking on the status, and was told the technician came back to the shop to get my parts, finish up the job he was on and would be over afterwards. No one showed up or even called. I sat around all day for a no show, no call !! Called at 4:05 only to get voicemail and an after hours number. Called both numbers and no callback all weekend. Called this morning to find out what happened, and got hung up on twice by someone who didn't want to hear what I had to say. Called back a third time and got the owner. He at least apologized, but the damage had been done already. DO NOT USE THIS COMPANY UNLESS YOU WANT THE WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE !! Zero stars !!!!

  • Anonymous Review

    Published:
    about 4 years ago
    Google5

    Phenomenal job! Scheduling was super easy, compared to other service providers I've called in the past. Sal was on time and did an incredible job replacing our chain and cable kit; as the cable had begun to rust out. Service was quick and cost was very reasonable. He cleaned everything up as well. Super knowledgeable and overall an excellent experience. 100% would recommend!

  • Anonymous Review

    Published:
    over 4 years ago
    Google5

    Every experience I've had with the team at Barcol Door is excellent. From new garage door purchases to the repairs of doors and openers. The service is fast, friendly, and a good value. Thank you Brent and team for the great service!!!

  • Review from John A.

    Published:
    over 7 years ago
    Yelp5

    These guys were great!!!! I called with a problem with a very old garage door. They came out and replaced it the same day. Very reasonable price for a top notch, high quality door. They even hauled off the old one for no charge. I recommend calling these guy first! Very professional group.

  • Review from Kathleen F.

    Published:
    almost 8 years ago
    Yelp2

    This company which has been around Rockford for a very long time needs help! No I mean help!! To answer calls and return calls. We ordered new garage doors and openers for both garage doors, one a double, one a single. The doors themselves are perfect, they have Windows and are very attractive. But the installers left the main door not operating and failed to put trim on the small door. Going on four weeks later and still waiting. I called and spoke to the person in charge and he said he completely understood and they just had to order the trim. So today the repair man comes out with the wrong trim, not his fault as he had had no communication from the person who took my call. Customer service totally lacking. If I didn't love the doors, I would have given them 1 star!!

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