Reviews for Consolidated Doors of West Bend
Rating
77Google: 3.5 ⭐BBB: A+BBB AccreditedYelp: 4.5 ⭐Is this your business? Claim Here
Address
Hours
- Monday8 AM-5 PM
- Tuesday8 AM-5 PM
- Wednesday8 AM-5 PM
- Thursday8 AM-5 PM
- Friday8 AM-5 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Anonymous Review
Published:over 1 year ago
Google5Garage door spring broke. I couldn't get my car out. I called at 8 a.m. when they opened. Matt was working on a door down the street from me and was able to get a new spring put in and I was on my way. Prompt, courteous, professional and personable.
Anonymous Review
Published:over 1 year ago
Google1As others have commented good luck at having them stand by their work or products they install. Warranty period is N-1, where N=current month. The warranty is 18 months, when you prove you are within that window the warranty then becomes 12 months. So no matter what you are outside the warranty window. In the event you have any issues you are just flat out hosed and will incur additional charges. Minor issue they also don't have tape measures or a level. Multiple controllers mounted on wall and blatantly obvious they were not properly spaced which was easily adjusted to improve aesthetics. More a lack of pride in workmanship than an actual functional problem. Edit: I think it is fair to say some amount of time was spent on the Response from the owner. Rather than using that time to debate the merits of the issue at hand why not spend that time troubleshooting the issue so a resolution can be found? All myself and the builder are asking for is troubleshooting to determine if there is or is not an issue and make necessary repair if needed.
Anonymous Review
Published:over 2 years ago
Google5Called Consolidated at 5:30pm and they were at my home at 6:00am next day to fix my garage door. 30 mins later my door was functioning again. Friendly and outstanding service!
Anonymous Review
Published:almost 3 years ago
Google1*** ADD TO EDIT...The weather stripping that consolidated doors installed around the new garage door was installed WRONG, it was not tight or sealed and was buckling-It was a bad install to begin with. Also the track rail hanging from the ceiling was installed at a horrible angle so that when we walked into the garage from the house, we almost hit our heads. The track should have been shorter like the original one was. After waiting several months to have these problems fixed they finally came and fixed their mistakes. Should have been done correctly the first time. Also, there was not a personality conflict as the comment from C.D. suggests. I do not recommend this company nor will we use them again. *** End of edit.........Below is my original review which has been untouched. WB store: When we needed a replacement garage door, several people that we had talked to advised us not to use this business. We went ahead anyway. We like to support family owned and local businesses when we can. In my opinion the guy that runs the store in WB is no salesman or people person, he seems arrogant and is very condescending towards customers. In everyday life who really cares? But when working for a business and working with new customers and trying to keep them for future services, not so good. This could be chalked up as a personality conflict if I hadn't seen him in action with another customer in the small show room. He treated them the same so I know it's not just me. Not the best experience but in the end we have a decent garage door and opener. Would we use them again? Maybe, they can always work on customer service, right?
Anonymous Review
Published:over 3 years ago
Google5Everyone I talked to was extremely friendly and helpful. Technician was professional and work was done faster than expected. I was glad when it cost exactly what I was quoted over the phone! Great local company -couldn't be happier.
Anonymous Review
Published:over 3 years ago
Google5Very pleased with the experiences so far with consolidated doors. Fast response times with emails, professional knowledge and the experience with the tech was very good as well. I've had 3 different openers installed at my properties and they are always consistently a joy to work with.
Review from Lori G.
Published:over 3 years ago
Yelp5Had an issue in the morning and was able to get tech out within the hour. Tech was able to quickly fix the issue and also did some tune up and lubing. Fantastic service! Will definitely use them again for any garage door needs.
Anonymous Review
Published:over 3 years ago
Google5Consolidated installed a garage door at our home well over a year ago and the door was well past/outside of the warranty date. We noticed that our nearly silent garage door had become noisy over the past year so I called Consolidated to ask what I could do. Needless to say I was very happy when a member of their team showed up the next day, returned our garage door to nearly silent and did so free of charge. In the past they have also fixed doors not installed by them at a very reasonable price.
Review from Jim G.
Published:over 3 years ago
Yelp5Consolidated installed a garage door at our home well over a year ago and well over/outside of the warranty date. We noticed that our nearly silent garage door had become noisy over the past year so I called them to ask what I could do. Needless to say I was very happy when a member of their team showed up the next day, returned our garage door to nearly silent and did so free of charge. In the past they have also fixed doors not installed by them at a very reasonable price.
Anonymous Review
Published:about 4 years ago
Google5We needed springs replaced on our garage door. From my phone call for repair, a very caring young man, to the nicest smiling repair man, Dave. We couldn't be happier! Called Consolidated Doors in West Bend on Monday. Next day service & on time as scheduled. The best service we could ask for! We definitely would call them again! Thank you so much!
Review from Jeremy S.
Published:over 7 years ago
Yelp3Consolidated Doors installed a door for me on my out garage. I was happy with the install,and the crew that worked on it. I noticed four months out of warranty that the tension was not right anymore and went in to get help on a door I opened maybe two dozen times. I was told that it was out of warranty and there would be a charge. They are happy to get your buisness, but the customer service is not there later! I think the tension should last more than a couple dozen times being opened....don't you??? I was also going to schedule more work to be done, but after the customer service I received, I guess I will have to find someone else!
Review from Rob L.
Published:over 11 years ago
Yelp5Fast response and great service. Professional workers quickly repaired my garage door and we're on their way.