National Garage Door Atlanta

Review from Nancy P.

Garrett provided exceptional service with repairing my garage door. This is the second time I've used this company and they are extremely reliable, dependable, but most of all honest. I will definitely use National Garage Door Atlanta in the future. Services Rendered: Broken Spring

Review from Charles C.

Following are a few concerns that stand out: 1. Failed to give senior discount (5%) as promised. 2. Failed to give credit for $20.00 deposit 3. Hustled me into approving a quote which was actually a contract 4. Gave me the black hardware and told me it was my job to install??? 5. Would not return when the right door would not close correctly. I was able to realign the trip sensor. 6. Did not clean up behind themselves so I ended up with flat tire. 7. Said I could use a credit card and insisted on a check at installation. 8. Told me he "might" be able to drop by in a few weeks. Nothing so far??? 9. Have warned my entire neighborhood two of which wanted my recommendation. Just a warning. Once they get their payment you are history.. There are better, more honest companies out there. Services Rendered: Replace garage doors upgrade from originals

Review from JUDY G.

got what I paid for Services Rendered: spring replacement

Review from Frank I.

Review from Dennie P.

First let me say we used this company because of Angie's List since we debated between two companies. They came out and replaced everything but new doors which was completed in March. Four months later sound became louder when opening, chain snapped off, taking out all the sensor end wires. My husband called and the first person said we would charged. I called back since it should be at no charge considering only 4 months and was told from a manager that no we would not be charged and to call the office when they arrived at the appt I scheduled. I received a call at 8 am next morning confirming appt that day except my appt was following day. They came the following day and said our garage door was to heavy (wood) and we would need new doors since the opener could not support weight. First of all if they were knowledgable wouldn't this be mentioned at time we were deciding who to use. Note: Graves Garage Doors gave us a quote with new doors for an extra $250 more. But out of good faith we could get doors from this company for $500 with a $200 Discount ! Wow how special I feel. When I mentioned this he sarcastically asked to see their quote. Duh, I went with the wrong company so I trashed the other quote...Why would I keep it four months later. I told him to wait, I went inside and called this manager only to have the tech in my garage answer. When I went out to the garage he said the manager was gone so he had the phone. Of course, this tech called me 3 times and kept changing whe he would arrive at the house..Do NOT use this company because they will scam you for service fees, and upgrades when your garage doors have issues! Trust Dale does not need to endorse National Garage Door. I called another company and had them to repair the problem and was told my door was fine. Services Rendered: replaced everything but doors

Review from David M.

Review from Jason H.

As I was about to leave for work, I pushed down on my garage door button from my car when I heard a weird noise, only to see the garage door get stuck in position. I tried to play with it but the motor on the garage door opener was making funny noises and would not close. I called National Garage door and the owner Garrett told me that he could have someone at my home within the hour which was a life saver because I had an important presentation to make at work that morning. The service technician, Brad, arrived at my home within 45 minutes and had all the necessary tools and parts to repair it. The price was also very reasonable considering that it was a last minute emergency service call. It took him about an hour and a half to get everything all fixed and I was heading off to work and made it in time for my presentation. I was so pleased with their level of service that I sent them a thank you care with a $15 Starbucks gift card attached. THANK YOU NATIONAL GARAGE DOOR!!! You guys are amazing and I highly recommend them to anyone in need of garage door repair services. Services Rendered: Arrived at my home within an hour and fixed my garage door.

Review from CECIL V.

The two garage door openers came out of the same box, and they tried to charge me extra for the second, as well as another device which I refused to pay for. Services Rendered: The put in a new motor in the garage door.

Review from Dawn R.

I had a support beam come loose from my garage door, making it sag....called the company and they were able to get someone out the same day. The tech wasn't in my garage for more than 30 seconds before he was trying to sell me on a new door. I was not prepared to spend nearly $700 on a new door, I told him so, and he agreed to fix the broken support and lube the rollers. He also tightened down the nuts and bolts on the door. I thought the price for this five minute fix was a bit much ($170), but I did it because I didn't feel like haggling. The work was adequate, but the experience did not leave me eager to do business with them again... Services Rendered: Re attached a beam that had come loose from my garage door....lubed rollers and rails....

Review from Cliff R.

By the end of the day I had still not received anything from him so I called back and got voicemail. I left him a message stating that I had still not received the written quote. 24 hours later he had still not responded. I tried to call again, and left another voice message telling him that I had still not received any confirmation of what we agreed to and that if he did not respond to me by the end of that day we would have to cancel the job. Three days later, still no call back and no e-mail. No legitimate business should work this way. If a contractor is this difficult to contact for setting up a job, I can't imagine what I would have to go through if I had a problem with warranty or service issues. Services Rendered: I responded to their ad in the Savvy Shopper mailer and spoke with Gary/Garrett about a new garage door. He quoted me a good price on what I wanted so I asked him to e-mail that to me with a description of the kind of door we talked about so I would have the quote in writing. He said he would do so and we scheduled a date. I waited to see the quote in writing but it never came.