Neighborhood Garage Door Service Company
Austin, Tx
Rating
390BBB: D-Yelp: 1 ⭐Is this your business? Claim Here
Address
Contact
Featured Reviews
Review from Gavriel Vaknin
Published:February 23, 2026
Google5I had (apparently) a broken spring on my door. the tech had to change the whole system because the builder used such poor quality. woorks much smoother now.
Review from patrick sarb
Published:February 12, 2026
Google510/10 would highly recommend. Nate was quick to respond, scheduled an appointment for the next day, called to confirm arrival time, quickly diagnosed the problem, explained it clearly, remedied the issue and improved the condition of our existing garage door. Great work, communication and customer service all around.
Review from Amber M
Published:February 5, 2026
Google5I worked with In And Out garage door on behalf of my clients, and the experience was excellent from start to finish. They were professional, easy to work with, and attentive to every detail. As a designer, it was important to me that the installation was completed on time and that the final result matched the exact design we discussed
Review from Big Diz-ave
Published:January 29, 2026
Google5A straight shooter with integrity – In and Out Garage Doors was superb! The repairperson Nate did a high-quality job for a fair and honest price! He was timely and very respectful. I highly recommend them!
Review from Justin Pike
Published:January 27, 2026
Google5In & Out Garage Door is terrific. Our sensor wire was cut during a recent construction job so I reached out on the referral of a neighbor. They responded to my inquiry within 12 hours and Nate came out the next morning. I was expecting a lengthy quote and scheduling process but Nate knew exactly what to do. Quoted me on the spot, made the repair, and was able to fix several other lingering issues with my doors all in under 30min. Terrific service, real expertise, and super fast.
Review from Randy Noxon
Published:December 28, 2025
Google5Repeat Customer! Super F-A-S-T Service! My garage door jumped the tracks before bed last evening (luckily, my vehicles were outside already!) and I could barely get the garage door shut. I called them for an adjustment of my door. They actually responded to my call THAT NIGHT - setting a service appointment the following morning. They came, on time, tweaked the door to get it back on the tracks, and refused my money when I attempted to pay for the tiny service. They truly care about their customers! Def Recommend!
Review from Vladimir Marcano
Published:November 28, 2025
Google5First off 10 out of 10 and would highly recommend. The work was done with care and professionalism. And on top of that, the price we paid was affordable, compared to some of the exorbitant quotes that I got from other companies. If I ever have a problem with my garage door, I know exactly who to call..
Review from Lindsey Schaefer
Published:November 28, 2025
Google5Excellent Service and Integrity! I called In and Out Doors when my garage door suddenly wouldn't open. Their technician arrived promptly and was both polite and professional throughout the visit. After diagnosing the issue, he discovered it was simply a switch that had been flipped - a quick, easy fix. Since I had used their services back in May for a larger repair, he came out to ensure the problem wasn't related to their previous work. Once he confirmed it was just the switch, he took care of it at no charge. I really appreciate their integrity and customer service. It would have been easy to charge me for a service call, but instead they prioritized making sure I was taken care of. This is exactly the kind of honest, reliable business you want to work with.
Review from Bernadine H
BBB1Fast talker,tighten a s**** oil hinges. Charge me too much never again. WOW..IM ******. DONT USE THEM. I give them zero star. Not a member of the BBB.
Review from Douglas C
BBB1Showed up 5 hours late and charged twice what other companies do. I compared costs to A rated companies of BBB
Review from Sean M
BBB1**** M wish I could put less than 1 Star. This company ripped my 91 year old (2 war veteran) of $2000
Review from Mark A
BBB1DON'T EVER USE THESE CHEATERS, WHO CHANGE INVOICE AFTER SERVICE, AND ALSO YELL ABUSE ******************* When booking an appointment, they discussed some other price and doubled it after service, when we questioned the pricing, the technician started misbehaving with my wife and old father very badly and started threatening them. Their office guy phoned to for payment and when I questioned the doubled-up pricing, he started abusing and disrespecting and hung up. When the technician left, he malfunctioned one garage door as well, which we had to fix later.NEVER AGAIN.... STAY AWAY.
Review from Glenna M
BBB1Tech was here 15 minutes. Switched some wires in the control devise (so he says). Charged $380 for labor. I asked about using my $50 coupon with the reply that he already subtracted it. All a long he was pushing me to buy a new set up which they had just installed last summer. Drove to the address on the invoice to protest bill. Address is not good. Phone number just offers leaving a message which I did without a call back. BEWARE BEWARE
Review from Kurt K
BBB1Cable broke and I contacted this company out of the "Reach" magazine add. Add sounded good so I made an appointment over the phone and person I spoke with stated it was a $30 service fee to estimate the problem. My problem was that a (one) cable had broken. The Technician started out with a $375 estimate, stating the cable would cost $184 alone. I had the reach"coupon" so he lowered the price to $325. The estimate still seemed high for replacing a cable, but I agreed to the service as he stated he would also lubricate everything and replace the second cable, and he was there. The next day, as I was waiting for the door to completely close, I heard a loud banging, metal to metal, and upon examination determined that the roller that the new cable was on was hitting the metal brace at the end of the function. I checked the other cable where and found the was canted so it did not hit the brace, therefore no loud banging. I called the company, and the service technician came out to what I thought was going to be a quick adjustment. Important fact, we have lived in this house for 20 years and have never had a problem with our garage doors. Technician said he would have to change the position of the brace and it would be another $200 plus. A conversation did not help so I said I would call the office. He then asked if I was going to tell a bunch of lies about him. That ended our conversation, and I asked him to leave. I called the office and customer service said there was nothing they could or would so to solve the problem. Now that I read the other reviews of this company, I "get it". Technician spent less than 40 minutes to do initial repair. Beware, get other estimates and check reviews!
Review from MI K
BBB1DO NOT EVER USE Neighborhood Garage Door Services in *******. I made an appointment for today between ****pm earlier in the week. They confirmed it immediately and sent me an email and text. At 11:30 they text me to say someone will be here between 4-7pm. I text back saying I took the afternoon off to be here and the reply was sorry, that's all we have. I said it was poor communication and I couldn't make the later time. She basically said too bad, reschedule or cancel. Needless to say I canceled and swore I spread the word about their practices!
Review from Arturo M
BBB1They installed two garage doors for be in 2019 in El Paso Texas, Since then they no longer service the El Paso Area nor do they honor their Warranty on parts. Their customer service must be non-existent since they have made no effort to contact me and try to resolve the issue.
Review from Ronald V
BBB1I called regarding a garage door tune-up, and they quoted me a special of $29.99, so I agreed. They gave me a date and a 3-hour window of time (12:00-3:00, I believe). When 3:00 came and went, I called, and they told me the repairmen would be here within the hour. When that didn't happen, they told me 4:30. When that didn't happen, I called and cancelled. They asked me if I wanted to reschedule for the following day. I just told the gentleman that if I needed them, I'd call them. This appears to be a very unprofessional company. Perhaps they quote specials and fill them only in their idle time. From what I've now read online, I am not the first to have this problem. I will never try to do business with this company again.
Review from Fred L
BBB1Technician put roller back in place and adjusted cable which took only 20 minutes. He told us a warranty would be another $100.00, On their web site they advertise a coupon for $75.00 for any work done on a garage door which on the invoice he wrote us a coupon for $7.00 dollars. I tried to call and talk to a person a number of times to no avail. The total cost was $350.00 which really is excessive. No parts were used fixing the garage door.. i was totally ripped off.