Barcol Overhead Door
Cleveland, Oh
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51Yelp: 3 ⭐Is this your business? Claim Here
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Featured Reviews
Review from Allison K.
Yelp5I have decided to write a review on Barcol Overhead Door Company on Brookpark Rd. due to the excellent service I recently received from them. Compared to the other garage door company I was using, I prefer this place much more. The prices were reasonable and the staff was helpful and friendly. The employee they sent to my house got in and out in a decent amount of time without any procrastinating and I was happy with the results. I recommend looking into this small business.
Review from Deborah P.
Yelp1Most of my reviews are 4-5 stars. I prefer to write positive reviews. However, I don't want anyone else to experience the immense frustration and disappointement that I experienced with this company. Whatever you do- do NOT work with this company. They were incredibly nice on the phone and I was so 'sold' by their customer service that I chose them over less expensive options. Then- they came out to install the door and said the springs were the wrong size and charged us $65 for the visit - when they didn't do anything but look at them and leave. Next, they said our springs were custom so it would be an additional $200. At first, I was ok with the custom spring charge b/c I figured that they were legitimately more expensive but I did take issue with the undisclosed $65 charge which they put on my CC without telling me. In the original quote the extremely nice person on the phone never said they'd charge $65 if the spring size was different. She never mentioned anything about that. I politely expressed that I was not happy about that charge and was never told about the possibility of the charge and the customer service went from nice to cold incredibly quick. I am usually a pretty good judge of character- so I was quite suprised by this. In the end, I called other companies and found that Barcol's extra charge for custom springs was extremely high (double others) and that none of the other companies charge for spring-measuring. It ended up being less expensive for me to be stuck paying the $65 (since they refused to refund it) and have another company install the door than to continue the job with them. This is clearly a book not to judge by the cover... don't even waste a minute on a phone call.