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Reviews for Overhead Door Company of Eugene-Springfield
Rating
71Google: 4 ⭐BBB: A+BBB AccreditedYelp: 3.5 ⭐Is this your business? Claim Here
Address
Hours
- Monday9 AM-4 PM
- Tuesday9 AM-4 PM
- Wednesday9 AM-4 PM
- Thursday9 AM-4 PM
- Friday9 AM-4 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Review from Peggy K.
Published:about 1 year ago
Yelp5While i didn't actually use Coffey b/c a neighbor figured out the problem, they worked w/ me to find a time to come out in spite of the fact that they were pretty booked up. The person who answered the phone was extremely nice & accommodating, and not at all upset that I was cancelling. If I run into a problem again I will definitely call them!
Review from Elo B.
Published:over 1 year ago
Yelp1Some overhead garage door guy came and banged on our door and rang our doorbell for 5 minutes while I was sleeping and then I called the company to complain and they said he wasn't even supposed to be at this house he was supposed to be two houses down so I walked over there to confront him and don't get so much as a simple apology. If this is how you let your employees treat your customers then shame on you... He was driving truck #31 and I was sure to make a complaint with the company.
Anonymous Review
Published:over 1 year ago
Google2Tried for over a week to get them out for emergency service. Even offered an expanded fee. All they would do is tell me over and over they didn't have anything available, our company had a secure lot where the gate would not close They didn't have any interest in that whatsoever. It's unfortunate I will never call them again
Anonymous Review
Published:over 1 year ago
Google4I want to give a big shout out to my installer Harley for his friendliness, courteous and professionalism in installing my new garage door. I also want to give a shout out to Allen who went over the several styles, colors and helped me decide on my new garage door. The only improvement I would have is the communication between the company and the consumer. I had to contact the company a few times in regards to the discounts and the install date. Other than that one improvement, I highly recommend the overhead door company to anyone!
Anonymous Review
Published:over 1 year ago
Google5I had a blown garage door spring. Overhead door responded in a timely manner the following week and replaced the spring. From start to finish staff was professional, courteous and efficient. The pricing was reasonable and the process seamless. Thank you Ashley who took my initial phone call and to Phil who came out to do the repairs!
Review from Matt T.
Published:almost 2 years ago
Yelp2This is not an easy review to write. I have a long-standing relationship with Overhead Door, like to the tune of 40+ years. My dad was a builder and used Overhead Door in Houston, I have used them in three other states, but this location and it's utter lack of responsiveness made it so I took my business elsewhere. I contacted them for specialty residential doors and left three messages with the residential sales rep and no return call. I just don't have time to chase somebody and make them take my money so as I said, I went with another vendor. I probably would've been happier with the Overhead Door product (3 frosted glass 9 foot doors). I was clear in my messages, i was asking for a quote on items worth $15k+, I left my contact information, and zero feedback. I even called the location and asked if the name I had was the correct contact for the residential salesman, was told yes, and was connected to his voicemail. I tried. I have insulated Overhead Doors on my own home. I have had to replace the remote openers and add a keypad. I ordered the products from their national online store so that I knew that I would get responsive service. So, the reason I leaving the review is because as a builder, if I have problems, dealing with a supplier, the standard homeowner will have even more difficulty.
Anonymous Review
Published:almost 2 years ago
Google5Excellent service!!! My garage door looked like it was going to fall off. It was completely lop-sided, falling off the track, and the track got twisted at the bottom on one side. I thought I was going to need a new garage door with new tracks!! Overhead came out and in one hour fixed the whole thing. All it needed was a new cable and it only cost me $150 for the entire repair. I do not know how they did the magic because I did not watch, but it was miraculous considering what the door and track looked like. They are honest, reliable, and provided excellent service. Highly recommend.
Anonymous Review
Published:almost 2 years ago
Google2I'm so disappointed in Overhead Doors! I've had their products for many years but recently I called because my door just stopped working. I spoke to a man and told him there was a red light blinking on the motor cover. He said he would have to send a technician. When the technician arrived he said there was simply something blocking the signal at the bottom of the door. He moved the object and changed me for the service call. Why wasn't I told over the phone to check for something blocking the signal!
Anonymous Review
Published:about 2 years ago
Google5Great repair service for Overhead Door garage door openers! They are friendly, knowledgeable and quick. I called on a Tuesday and explained my issue. The service manager tried to help me solve the issue over the phone to save a repair call, but when it became apparent that a service call was necessary, it was scheduled for the next day. The service person arrived when promised and quickly discovered that the issue was the circuit board. No waiting for parts to be ordered- he had the board in his truck, replaced it, reprogrammed all of the remotes and inspected the door for other issues - all in less than an hour. It was a pleasure to work with them.
Review from Linda W.
Published:almost 3 years ago
Yelp5We called, explained our time-sensitive situation, they connected us with their local person and he was here within 15 minutes. He had all the parts needed, and was able to repair our door very quickly so that the other service people needing access through the garage could do so without delay. Overhead door installed our door many years ago and has serviced it in the past. We trust them to do quality work, but we also appreciated how courteous and considerate they are. Highly recommended!
Review from J M.
Published:about 3 years ago
Yelp5Great service! Spring broke on garage door, couldn't get my truck out. Overhead Door came out the next day, replaced spring, problem solved. Joe the technician was quick, thorough and left the job in immaculate condition. Lubed all moving parts, tested the operation of the door, made sure all was perfect before leaving. Price was very reasonable and gave me a veterans discount as well! Thanks, Overhead Door!
Anonymous Review
Published:almost 4 years ago
Google5Great service, efficient communication, and seamless install of quality doors. We have had great service for bay doors, garage doors, and gate opening systems. Overhead door has done everything possible to deliver on time for us. They have been quick to resolve maintenance issues and even offered to program all of our remotes.
Review from Steve L.
Published:over 4 years ago
Yelp3Needed to purchase a new garage door keypad and remote and called for advice. Spoke to a lady over the phone who was helpful and recommended I buy the equipment in the store instead of online or from a third party due to concerns over quality of the equipment. Went to the physical location and was stopped outside by an employee who asked me what I wanted, took my payment and went inside to buy me the equipment. He came back without really consulting me and it was much more than I wanted to spend and I wanted to actually see the equipment before buying to make the decision myself so that was not expected.
Anonymous Review
Published:about 5 years ago
Google5We went from a 1940s super heavy, dangerous door to this beautiful modern, clean and safe electric door. Overhead Door Company was amazing to work with! They were incredibly friendly, super professional and got the job done to my perfectionist standards very quickly and at a very reasonable price! I 100% recommend them for all your garage door needs!! *I still need to paint the new siding on garage so it doesn't look as pretty as it could be lol*
Review from Jennifer M.
Published:almost 6 years ago
Yelp4I am actually pleased with the service I got from Overhead Door. The tech they sent out was polite, and quite personable. I don't know about you, but when I invite someone into my home for any reason, they better be able to look me in the eye, and have a conversation with me. I was also pleased with the way the tech treated me. My husband was out of state at the time, and it would not have been the first time a male tech had treated me like a "dumb female". This gentleman did not. He asked what was wrong, and I told him the tension spring on one side had sheered in half. We went into the garage, he looked at it and he asked if I wanted to replace the other side as well. I did! It took him about an hour from start to finish. He was great! I do have one complaint. The girl they have answering the phones and making appointments was so rude to me. I understand people have bad days, so hopefully that was all it was.
Review from Susan G.
Published:almost 6 years ago
Yelp4Good response time. We met to get a bid the next day. Overhead Door seems to have a monoply on repair of their doors. We were told we would have to have all new doors installed as dented panels cannot be replaced. And no recourse for another bid. Otherwise good service...
Review from Harry P.
Published:over 7 years ago
Yelp1My garage door motor unit failed after 10 years. We called overhead door to come evaluate. We decided to replace the unit. They installed the unit which seemed to be working fine. When I looked at it more carefully, the belt drive that was attached to the garage wall was being ripped out due to the tension. Ok... mistakes happen. I called and they send out another person to evaluate/fix the problem. The technician comes out and states there's nothing wrong with it... ummmm... what?! You mean it's normal to have the metal bar attaching the belt drive to the garage wall that's bolted down to be ripped out halfway?! I literally got into an argument with this guy!! He finally retracts his statement and says he meant that the garage door would still work... yes it will work, until the other half of the bolts holding it in place fails!! He ends up fixing it and concedes there may have been a little too much tension when the door closed. I know mistakes happen. I just need people to be accountable and fix their mistakes. Very disappointed with this company and their technician.
Review from Roxie M.
Published:almost 8 years ago
Yelp2I explained on the phone exactly what was wrong with my garage door, giving specifics about the age of the door and which pieces had broken. They came out and took one look and then they could not work on it, they do not repair those kinds of doors at all. I would need to replace it for $600. They charged me for the call and the after-hours charge (at 5:30 PM on a weekday) when they could have told me over the phone that they would not be able to repair it. I was not happy.
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