Alaska Overhead Garage Door Inc
Fairbanks, Ak
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Featured Reviews
Review from chandler heavrin
Published:December 28, 2025
Google4When can I expect to get the door replaced!? Called three months ago just curious!
Review from Ariana Graf
Published:July 31, 2025
Google5Sam at Klondike Garage Doors was fantastic. He returned my call right away, gave me a quote the same day, and had both garage doors fixed the next day. He fixed the torsion spring, straightened existing panels and had it up and running in no time. Super polite, professional, and fast. I originally got a quote from Alaska Door for $7,500–$9,700 to replace the doors. Sam fixed both for just $370 and extended their life. Honest, fair, and reliable—hard to find around here. Highly recommend getting a second opinion from Sam!
Review from Tammy Burrow
Published:July 31, 2025
Google5Sam came to my rescue on a Friday at 5:30 to fix my broken door spring. Very pleasant and helpful. Thank you, Sam
Review from Sharon
Published:February 27, 2024
Google5They were the only ones in town responsive to phone messages about my broken garage door spring. They worked with me to fit the service into their schedule and came out to replace our coil spring. They were great at communicating about availability, when they were out in our area, cost of service, and ETA.
Review from Seba Fox
Published:February 27, 2023
Google5Professional, friendly, FAST, flexible, timely, economical, and proactive. Klondike knows what they're doing and how to do it. They not only do the job right on the first visit, they also look at the whole door system and then some. Called in for a severed torsion spring and Mike identified and fixed the spring, an old door seal, and a loose boiler intake. The torsion spring was replaced in less than 15 minutes. Klondike is the obvious and first choice to make for service.
Review from Jack Chen
Published:February 27, 2022
Google5Very nice person, very professional work and pay attention to every details. He not only replaced the broken torsion spring on our garage door carefully, but also fixed an old problem which caused the garage door not opening smoothly. Highly recommend this service!
Review from Sunny Sim
Published:February 28, 2019
Google1The worst customer service I've ever had. My garage door stopped functioning so had to I call them. I've personally tried to do this work myself, however, I couldn't get any part shipped to us, hence I needed someone to do this work. I measured this torsion spring myself and ordered 37 inch spring for them to put on. After the work was done, I was billed.When I saw my bill some things didn't look right. First, the labor hours. I checked the time when the specialist arrived to my house and checked the time when he was finished with the labor. It was exactly 1 hour. They had charged me 1.25 hours. This may not seem a lot but if you do the math, at 130/hr .25 that is about extra 33 dollars. Second, I specifically ordered 37in torsion spring but they had put 38in part. With one more inch they had charged another extra 12 dollars. That was extra 50 dollars they had charged us. My wife went settle this matter herself and she was astonished by how they had reacted. When she brought this up, one of the guy told her in a very annoyed tone, "you came all the way here just because of 11 dollars?!" I wife was extremely shocked how he handled this. If there was an inaccuracy, whether it was only 11 dollars, he should have at least explained why something was done some specific way. He managed this whole situation very poorly. Also, at the beginning they told us the warranty was 3 years but when my wife brought this up, he again told her, "IT'S ONLY 6 MONTHS. WE NEVER DO 3 YEAR WARRANTIES." My wife came home very upset. I only advise you to choose this place only if you want to get ripped off with poor customer service.
Review from Ryan LaPlace
Published:February 28, 2019
Google2Called on Monday October 1st at 14:00 when the torsion spring snapped on our garage door. Was told a technician might come out that same day, but would likely come on Friday. Called back at 1630 and was told a technician would come on Friday. On Friday the 5th no one called, so I again called at 14:00 and the receptionist told me that the service man had called in sick and that they would fix the garage door on Thursday October 11th. On the 11th no one from Klondike bothered to call us or notify us. On Friday 12th October we called another company, Overhead Door Company of Fairbanks, and they scheduled an actual appointment for Tuesday, October 16th in the afternoon. This company arrived and completed the work professionally. On Friday October 19th Klondike called saying they could come take a look at our garage door. We let them know that another company had already evaluated and completed the work. We will not be giving Klondike our business because of a lack of reasonable communication, and an inability to perform basic garage repairs in a timely manner.