Overhead Door Company of Fort Smith, Inc.
Fort Smith, Ar
Rating
85BBB: A+Is this your business? Claim Here
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Featured Reviews
Review from jackie swofford
Published:December 28, 2025
Google5Aaron was very nice and professional. He asked what my issues were and went to work fixing them. He had my work completed in 30 minutes and the price was very reasonable. I will definitely use them again.
Review from Southern Yankee
Published:September 29, 2025
Google5Anthony was prompt, efficient and friendly. Things worked perfectly afterward. Highly recommend Overhead Door.
Review from Kerri Hughes
Published:February 26, 2025
Google2Not the best customer service. Had to have the technician back out due to a problem with our connected driveway lights that had been happening since this company replaced the capacitor about 2 weeks prior … he came back, but he was visibly pissed off about having to come back. He said he had no idea what would be causing the issue and it’s not his problem so he left. Poor attitude and customer service for sure… Customer service person on phone was nice/fine
Review from Chastain Lori
Published:February 27, 2024
Google1Technically I cannot comment on the quality of their products, their expertise, knowledge, etc. I called to have them come look at our malfunctioning door. Their sticker is on the side of the motor, so I called. I immediately got put on hold and sat there for over six minutes. When someone finally answered they greeted my by a name that wasn’t mine. When I said that’s not me, I was immediately put back on hold with no comment. After 2 more minutes I just hung up. Buyers beware.
Review from Ashley Hebert
Published:February 27, 2024
Google1Absolutely terrible customer service. They told us 2-3 weeks for the garage door to come in. After 3 weeks and no communication, we called. Left messages, talked to a guy who kept telling us Mike would call us that afternoon. Never received even 1 phone call from anyone. 2 weeks of trying to get someone to call us back so we are done and going with someone very reliable and LOCAL, Alma Garage Doors.
Review from phillip vo
Published:February 27, 2023
Google2I don’t normally common, but with overhead garage I have to say that they are very cocky, I believed they in busy season. Any way, we had our property through a management company called schedule, the guy show up to install 2 new doors and found an electrical line run above and refused to do the work and left, he called the management and told them that line is high voltage even though the line had not live. They called and rescheduled for next Tuesday 31st. The thing that make me upset that they said to the management company that if they come back and see the line still there they will not install, we would have to buy the doors and call someone to install it. Not very friendly business doing. We had technician already cut and box the line, let hope they install them doors.
Review from kaylee heo
Published:February 28, 2018
Google1Not recommended. Staff were very friendly and helpful until something went wrong after you purchased it. Ordered fully insulated garage door and had to call them to come back out because Installer only put 1 or 2 bolt on one side of the rail and it was wiggling. Door got warped after 2-3 weeks of use. Called them to come back out again and they said it was my fault for using it manually. Pulling on it to close it, which something you would do to close it, but why would I use it manually when I just got the door and still works? Asked for the manager and the manager was the same guy that sold me the door and also the guy that came out. They wouldn't do anything so I called Corporate. Left messages after messages and nobody called me back. Called another company to give me an estimate if I replace the door. They said Overhead Door used thin metal on a heavy door(insulated) so it couldn't support the weight and that's why it warped. Paid premium price for a something only lasted a few weeks...still works but doesn't look good at all for the curb appeal.
Review from Brandon Evans
Published:February 28, 2018
Google5Knowledgeable staff. Very helpful and even helped load the very long strut on the roof rack of my truck. Great prices. Put the support on in about 15 minutes and it fixed the issue. Will be going back for anything else with my garage door.