24-7 Garage Doors, Inc.
Houston, Tx
Rating
460BBB: F Yelp: 2 ⭐Is this your business? Claim Here
Address
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Featured Reviews
Review from P M.
Yelp1Let me just say that this has not been a good experience. The way the technician connected this garage door opener has been causing problems and we've only had it for about 6 months. I see from the other reviews that the response from the company is to devalue the customers reviews with excuses. Let me tell you those customers are absolutely correct. We called the company to inform them of the issue we were having and the guy Mike (if that's his true name) was rude and almost yelling at my husband and I that it was not their fault but the builder's. His customer service was down right nasty. I would think he would say they would send someone to look at it but all he could do was yell and say it wasn't their issue contact the builder. We had no issues with the garage door before they installed this motor unit. Save your money with this place. Like others have said we now have to call another company to fix their mess. You have been warned.
Review from Bryan E.
Yelp11) Showed up 1 hour late to consultation. 2) Attempted to delay scheduled service by 17 hours. 3) Were not willing release the deposit after they broke the terms listed in the signed service contract. Nowhere in the mentioned service contract is it mentioned that this deposit is non-refundable. 4) Threatened to place a lien on my property after I informed them I'd speak to my bank about retrieving the previously mentioned withheld deposit. If you'd like prompt, honest work, look somewhere else.
Review from Carolyn W.
Yelp1Very dishonest people!!! I wrote them a check for over $600 in advance of the work. I found out it was ONLY A SENSOR that needed adjustment NOT A WHILE new opener unit as their technician stated. Called the same day to cancel and ask for my check and they have refused to return my money . Claimed that can't return the part ! Hummm ... can't use it with other customers ??? BEWARE. Seemed to be very honest...and kind. Boy was I fooled . I filed with Small Claims Court . The Sheriff went out to the address I had and unfortunately wasn't able to find "Mike"! I am still searching as I do not want this to happen to another honest person.
Review from Val F.
Yelp5Called late on a Sunday evening. Broken spring and door would not budge for a teacher who has to be out tomorrow for a full day of teaching and meet the Teacher night. Service technician was out within an hour, completely fixed in 30 minutes, and was kind, courteous, and professional. Sunday evening cost more, but the response, knowledge, and kindness was worth every penny.
Review from Estella L.
Yelp5My garage spring broke last night all of sudden. I called the 24/7 Garage door number and a man answered, very polite. He said it would be $29.00 for the service fee and the guy would come out between 7:30 am and 8:30 am. The guy arrived at 8:00 am and recommended having both springs changed because they are old and the other one would soon break. He was very courteous and very informative. I asked how much to replace both springs and the estimate of $165.00 plus the service fee. I approved and he and his helper were very quick, neat and made an adjustment to the garage door to open and close smoothly. I am very satisfied with the work and price. Thank you for your help and coming out the next morning!
Review from Trineka C.
Yelp1Stay away from this company! They overcharge for thier work. Called to verify price and they said one price then when advised that work was done last night and the price was double. They guy started double talking about the original price did not cover the type of door repaired. DON'T USE THIS COMPANY!!!!!!
Review from Gilbert A.
Yelp5When I went to my garage this morning, I found a broken spring on my garage door and could not get the door open or our cars out. So I called 24-7 Garage Door, found them on a google search. Anyway, David came in about an hour and fixed the door in 15 minutes. It was just a matter of replacing the spring, I could not believe how easy it was to fix. It's all about having the right part and the right tools. I paid $278 for the part and labor, and probably could have paid less by shopping around, but when something like this happens, and you can't get to work, you don't have time to shop around. I have no problem recommending them and will definitely call them again, if the need arises. They also have coupons on their website for new customers. Ask for David!
Review from Allison C.
Yelp1This is not a reliable company. I called them to come out and telsir my door. They did that right away. One day later a part broke. I called them and the only thing is I willl be there by noon (Friday). Here comes Saturday ( same thing). Finslly,12:30 comes around and still no tech. I call the company and tech finally comes after 3:00 p.m. He come and has nothing to fix my door with. Since its Saturday he say he can't come back until Monday. Monday has come and gone and it is now Wednesday at 12:26 p.m. I have not heard from AANYONE. I only go off of what they are telling me. If you tell me a time that is what's expected. Not asking for anything except for a company that going to do the right thing. PROPER And Truthful COMMUNICATION is key.
Review from Honest A.
Yelp5Amazing service and great prices! David came out on a Sunday and fixed my garage door that I've been having problems with for years! He was quick, informative, and very professional! I would recommend them to anyone needing work done.
Review from Lana W.
Yelp1Never call these guys! Not trustworthy at all ! My friend wanted to help me with my garage door after the flood and paid for their crappy service! The door is still not working and they never came back to fix it and redo their work despite numerous calls I made!