Overhead Door Co. of Indianapolis
Indianapolis
Rating
90Google: 5 ⭐BBB: A+BBB AccreditedIs this your business? Claim Here
Address
Hours
- Monday8 AM-5 PM
- Tuesday8 AM-5 PM
- Wednesday8 AM-5 PM
- Thursday8 AM-5 PM
- Friday8 AM-5 PM
- SaturdayClosed
- SundayClosed
Contact
Featured Reviews
Review from Jane C
BBB1Contacted The Overhead ******** of Indianapolis to have a tune up on the overhead garage door. Part of the maintenance included testing the downward force of the door. Instead of getting on a ladder and looking at the garage door opener to verify the force level, the technician held the bottom of the door as it was going down and the door buckled then bent. He contacted his supervisor, replaced the panel, adjusted the downward force of the door and left. The door, which had never had dents or dings until he damaged it, was left with daylight showing through at the top and between two panels. Two days later, on Sept. 7th, the company called asking for payment for the service. I had paid the technician by check on Sept 5., and the person that I spoke to was able to locate the check. I also asked to speak to a supervisor about the damage to my garage door. Another technician was sent on Sept. 8th and he was able to bend the panels to reduce the amout of daylight that was showing. However, there is still a significant amount of light showing at the top and the door looks uneven from the outside. Since daylight is now visible above the door, there is every reason to believe that neither the the water heater nor the furnace, which are both in the garage, will run as efficiently this winter when the temperatures drop. On Sept 14, I received an invoice for the bill that was paid on Sept 5th. I called the company again and was told that there is no outstanding bill. There was no explanation as to why the bill was sent.This information is being posted as a caution to others who need regular maintenance done on their garage doors: Find a more reputable company to do the work! I will not be using The Overhead ******** of Indianapolis again and will make sure that my family and friends know about my experiences.
Review from Alicia C
BBB1The customer service is abysmal at best. I went weeks without hearing a word after **** came to take measurements. When I called to follow up he had no idea who I was then when I jogged his memory he said "oh yeah, no we aren't going to work with you" when I pressed as to why, he said his boss "**** said nah". I asked to talk with **** who said he "told **** we can't work with you until you clean out the garage". Us cleaning out the space was never a question. I made sure to stress that **** just had to tell us when he was coming to do the work and we would have it cleared out. I had heard so many wonderful things about this company and was excited to work with them but no way. Bridge burned. Poor communication is a no go on a home improvements project that costs $1500. **** doesn't care about his customers, **** is quick to dismiss projects without ever having a conversation. Proceed at your own risk. I don't need the headache and am taking my business elsewhere.
Anonymous Review
Google5Chad Clark came to fix our garage door which had a broken spring. He was courteous, prompt with fixing the door and knowledgeable, he arrived earlier than the appointment and called to ask if it was ok (we appreciated his timing). He suggested to have both springs replaced and made suggestions for other things that might be needed soon, he gave us some choices for the fix recommending different products and was not pushy for a sale as by experience with service technicians from other companies. Thank you for fixing our door.
Anonymous Review
Google5Chad did a great job in repairing our garage door. He assessed the problem and explained the different options available. He was very nice, easy to talk to and professional. Also, I liked the fact that he asked if we had a coupon. Even though we didn't have one, he advised as to where we could get one. Our garage door is running smoothly. Great job, Chad.
Anonymous Review
Google5Josh came out to our house after office hours and fixed our spring so we were able to open our garage door. He was very polite and fixed our door quickly. I'm very appreciative for them and would recommend.
Anonymous Review
Google5Chad Clark is professional, as well as experienced in his craft. He assessed our door situation and advised options based on his knowledge and experience. We were able to be serviced the same day we reached out! Chad exemplifies customer service. We are more than pleased with our overall outcome! Thank you!
Anonymous Review
Google5Overhead was quick to get someone out to fix our garage door the same day I called for service. Chad Clark the service tech communicated with me on when he would be out and arrived on time. He quickly diagnosed the problem, gave me a couple different options, explained the benefits of each and then once I decided he got to work. I told him I had some time constraints as I needed to get to an appointment and he did the job quickly and well. Great job by all involved.
Anonymous Review
Google5Our service technician, Chad was great. He repaired our issue and double checked to make sure everything is working correctly. He also educated us on how to better maintain our overhead door system to get more years out of it. Chad takes pride in his work and is customer oriented.
Anonymous Review
Google5I had an Overhead Door installed 2018-great experience overall & fair pricing. Most recently they quickly responded to request for service. Service person Chad was awesome. He communicated when headed my way, arrived on time, and worked efficiently to get garage door tuned up & set up my home link. Highly recommend.
Anonymous Review
Google5Josh really helped me when I was in a pinch. I backed up and dinged the garage track with my car door at 7:50 am and he was able to access the situation, find the part, and install everything by 1 pm. I am amazed by the fast reaction time and kindness of Emily (phone operator) and Josh (the installer). Thank you for helping me in my time of need! Wishing you all the best!