Builders Overhead Door

Review from Gary Antes

About 4 years ago they installed the doors in our new house. The wood mount holding spring bracket cracked casing it to rip the lag bolts out of the mounting bracket. Looks like the builders had just tacked a scrap peice of wood in place before they installed the door. I called them the next morning and explained the situation. Since they installed it in the first place they offered to fix it for just time and materials which was resonable. They responded right away and sent someone over in a matter of hours. The young man they sent was increadibly polite and worked fast. He installed a new mount board, restrung the wires, and retensioned the spring. The doors had always been a bit noisy and creaky on the rails. After it was done it glided like silk. Super quiet. He even reattache my bracket to my opener that I had removed and put on a side table. He left the whole door betrer shape than when he arrived! The only negative was the lubrication he used was POTENT and kind of gassed me out in my basement office until I opened the both garage doors for several hours. Not a big deal as whatever he used had amazing results. I would call them again in a heartbeat

Review from Steve Fitch

Excellent service and response time. They have fixed my garage door multiple times on the same day that I called to get an appointment.

Review from Clark Jones

Very quick response for service and ended up getting a new door and opener. Top notch customer service - Install was scheduled within 24 hours. The technicians were professional and easy to work with. Highly recommend Builders Overhead.

Review from Dacia Rzchowski

Great company - came out the same day I called and got my garage door back on track. All staff nice and friendly - they know what they are doing.

Review from David Smith

Unfortunately, my experience wasn't good. Nobody communicated with me after the door was installed on one of my projects, then when we came in Monday to work, the door wouldn't open because two rollers were out of the track, and it bound up. A text after install would have been appreciated, along with a short video of the door operating properly. Had to have one of my team repair it.

Review from Jared Pumphrey

Highly recommend if you're in the market for garage doors. They supplied me a garage door and labor to install that was very competitive with big box pricing. I had done my research so when I called them it was an easy transaction. Doors arrived in time and they came back promptly without hesitation to address a minor issue with the weather stripping on my large door and went ahead and checked the other door. Will use again and recommend them to all my neighbors.

Review from Angie Wickham

We had a very pleasant experience with our new garage door opener install. I called on a Friday and he was prepared to have someone someone out that day but we were not available so someone was sent out Monday and the problem was fixed same day. They were very professional and I would definitely use them again and recommend them to others!!

Review from Danielle Sapienza

I purchased a brand new home in 2020, in that time, my garage door broken twice. I understand not maintaining a door and then it breaking over years of wear and tear, but twice in a year and half?? I called to have it scheduled for repair, and was told a technician be out tomorrow to fix, so I changed my plans and stayed home to wait for the technician, I missed a call from Overhead, called back within 30 minutes, and he said he had to "send his technician on to another job" because he didn't hear back from me and I wasn't in a convenient area for them. Extremely Poor customer service and apparently their installation and product is poor to have failed twice in a year and half time. I am a Reece Nichols agent and I definitely won't be referring or recommending this company to any of my clients or to other agents.

Review from Christie W.

They were able to come the next morning after our initial call. Replaced both springs, did some adjustments and lubricated everything. Even lubricated the other garage door. Also very helpful with information on when and how to lubricate doors to make them last longer. Very pleased! Services Rendered: Needed two new springs for one garage door.

Review from Sue A.

We had many problems, i.e., door off tracks, random door openings, one door is badly dented on the inside, cedar is popped, we had to pay to restain shortly after moving in (stain was probably builder's responsibility). We had to purchase an app for our phones to ensure garage door stayed closed. Apparently technology is such that random door openings shouldn't happen; but, they were. We still have error messages on our doors?? It is our opinion this company is more concerned with their relationship with builders than making sure person actually paying the bills is taken care of. However, we understand as they want to continue working with builders and the customer's warranty will eventually expire (as I said, our opinion). We should never have gone with cedar doors. Services Rendered: We built a new home and this is who our builder used.

Review from Jon S.

Excellently. I had American Home Shield, who covered all but the $75.00 service fee. They came in a few hourse, fixed it easily, carefully, and installed the safety cables I bought. Services Rendered: Spring on overhead double door disconnected

Review from Shan L.

We use the Sears Repair service who had contacted Builders Overhead Door company to come to our house to fix a spring that was broke on our garage door. They assured us they would be there between 1-5 p.m. They never arrived. Around 7 p.m. thinking they had been running late left them a call asking their status or to call me the next day. Not only did they not show up the day they promised to come but they never returned my call. Companies that fail to do as promised never get a second chance with me. If they don't have the courtesy to call to let you know they will be late or can't come this lacks respect and integrity of their customers. Services Rendered: Nothing, Didn't show up,didn't call to tell us they wouldn't be coming and didn't return phone calls, despite assuring the service we were going through (Sears Repair) that they would indeed arrive between 1-5

Review from Stan S.

Review from Tyler E.

Review from Willard W.

I had a new insulated garage door installed in my studio/garage and the work done was professional, clean and really fast! Even though the size we needed was a little odd, their professionalism and creativity insured that I have a door that is truly sealed from anything bigger than an ant and, thus, will save me much money in winter and summer! Really enjoyed the worker and am glad that Bob from Tuff Shed hired them for us! They are going to get my business in the future based on this one time experience, and it was their style that makes that so. They treated me like someone who actually knew what was involved, even though I was kind of clueless! A+ for service, professionalism and cleanliness! Use them and they will work hard for you, too!!! Services Rendered: Installed new garage door

Review from Alice T.

They did a good job and it was quick. The price was good. I had set-up an appointment with them in the morning, and they didn’t show up. I contacted them and one of the workers had to go to the hospital, but they did get to me later that afternoon. I would have liked to have been called to inform me that there was going to be a delay. He got the job done in about 30 minutes. David the technician was very polite and cordial. Services Rendered: They replaced one of the springs that had broken on my garage door.

Review from Christina S.

This was a fast turnaround project -- we needed new garage doors fast that would work with our new concrete garage floor. Joe (the owner) met with us on Saturday to review the project. The biggest issue was adding a garage door opener to one side of the garage that had a lower ceiling (lower clearance). There had never been an opener on that particular garage door, as everyone we had talked to over the years had said it was not possible to install in low clearance area). Prior to installation, Joe came up with an option (a side-mount opener) if the overhead opener would not fit in that lower clearance area. Joe was able to schedule us for that following Monday, 8/26 and his crew came in the afternoon. They installed two new insulated steel garage doors and two overhead door openers. Working carefully, they were able to put the overhead opener in the low clearance area. His crew were professional and courteous, doing the work efficiently. They removed the old doors and rails, and installed the new equipment in 3 hours. They cleaned up all the bits and pieces, helped me program the opener remotes and the external keypad. You can buy garage doors and openers for less money, and maybe find someone to install them for you. We chose BOD because they are experts, could give us a great product in a really short timeframe, and they stand behind their work. Joe provided an accurate estimate prior to the work, they completed the work on time as promised, and met our need for great results in a short time. Services Rendered: BOD removed our two old garage doors, and one old door opener. They installed two beautiful insulated steel garage doors and two new door openers, along with an external key pad.

Review from gary W.