NationServe of Kennewick

Review from Jerry G

I ordered a new garage door 0n 10/31/2023 and paid the total amount due at that time through ******. I was advised that the door would need to be fabricated and to expect a call to arrange for an installation appointment. I was told the entire process would take 4 to 6 weeks. At the 5 week ***** I called the ****** phone number that was given to check on the status. The automated message said that the door was fabricated. I received no call regarding an install date so I made a trip to ****** to find out what was going on. I had to wait 20 minutes to speak with a floor manager. When he was available he was helpful. He gave me the phone # to what was the ****** customer **********************. The rep was extremely helpful in advising me that the door was not created and, in fact, had not even been ordered by ***** ******. Apparently, ***** ****** is always behind on orders. In addition, the order for my door was in a pile of orders that had been ignored because they weren't certain about the exact configuration needed & no one would make a decision. My C/S rep asked for attention and the man there had the order placed. I received a call 2 days ago that the door would be ready on January 9, ****. Then, I would have to arrange an install date. The 4-6 week original plan was a lie. I am incensed about my treatment and let the most recent caller know that. This reflects badly upon ****** and I hope they know that.

Review from Brian E

The 16x7 garage door came with instructions for a different series door. The door wad a nightmare even with online instructions which are very unclear.. The door is unusable.

Review from Major W

W-D initially installed our garage door approximately 7 years ago. On March 15, 2022 the door would not open. They repaired the door on March 16, 2022 and charged us $345.00. On April 14 (29 days later) the garage door again failed to open. Our cars were trapped in the garage and we were virtually held captive. We contacted W-D and they said that would come and fix the door, but not until SEVEN days later. They said that they were "busy." We had no choice but to contact another door company who came out immediately and fixed the door, freeing our cars. We contacted W-D asking for a refund of our $345.00 because their repair failed, They refused to refund a single ***** because they said that they intended to fix the door 7 days in the future. We will never use them again because their work is inferior and they offered and unreasonable and unacceptable solution.

Review from Mark W.

Review from Roberta T.

Review from Gordon F.

The original Wayne Dalton garage door opener was installed when our home was built in 1994 and had provided excellent service. Therefore, I wanted to go with the same company for the replacement. However, Wayne Dalton no longer provides garage door openers, but uses Genie with their new garage doors. I called their local rep, NationServe, and their representative came to the house to provide an estimate. We discussed the options and because I have a bedroom immediately above the garage agreed on installing the Genie IntelliG 1000 Model 3024 with the belt rather than the chain. Since the price was consistent with other installations that I had checked out we scheduled in the installation for later in the week. There was a little confusion on the installation date but NationServe contacted me and we worked it out. The installer arrived as planned and the installation went quickly and smoothly. He also assisted in activating the opener in our car and made sure that we were familiar with the programming of the door activation devises. The Genie opener is exceptionally quiet and everything has been working perfectly. I am very pleased with my responsiveness and the professionalism of the NationServe personnel. Services Rendered: Replaced the Garage Door Opener, Sensors, wall console and keypad.