West Texas Door & Construction

Review from Jeff Wills

I am a local remodel contractor and I certainly wished I had read the reviews people have written about West Texas Doors. They installed a roll up door on the outside of a building for us and failed to tell us that it would need and awning and a gasket to keep out water and keep heat and cooling in. The day after the door was installed it rained and flooded the shop of the business. So I called Bill and he said he would build an awning and install a gasket to keep out the weather. 2 weeks later we still have no awning or gasket and Bill will not answer his phone or reply to texts. I did call and one of his helpers answered the phone for him and took the phone to Bill so I could talk to him. When he saw who was calling he hung up the phone without saying a word to me. My suggestion to anyone thinking about doing business with him is to look somewhere else.

Review from David Taylor

Called twice to schedule service, both times they stated they would be there in the morning… they never showed. Third time I called they sent my call to voicemail.

Review from David Taylor

Called twice to schedule service, both times they stated they would be there in the morning… they never showed. Third time I called they sent my call to voicemail.

Review from Michael Wells

Appointment no-show. Doesnt answer his phone. No voice mailbox set up.

Review from Michael Wells

Appointment no-show. Doesnt answer his phone. No voice mailbox set up.

Review from David Teague

Horrible service

Review from David Teague

Horrible service

Review from Handy Man Garcia

If you are looking for a new garage door or just someone to repair your existing door, call these guys! I called them about replacing the garage door at my house, they were great on the phone and i had them replacing my garage door the next day. They did a GREAT JOB! and the quality of the door is excellent! I am a handyman by trade but i didn't do my own door because it wasn't worth it for the price. So i had west texas door take care of it. Call them you won't regret it.

Review from Robert Bates

Made an appointment, no show no call, called back and made another appointment for repair, no show and no call again..UNPROFESSIONAL IS THE KEY WORD AND DESCRIPTION!!

Review from Robert Bates

Made an appointment, no show no call, called back and made another appointment for repair, no show and no call again..UNPROFESSIONAL IS THE KEY WORD AND DESCRIPTION!!

Review from Robert B.

Ordered a garage door in a certain color and scheduled the replacement. Cleaned out the garage, moved the cars, took off work and they show up with a plain white garage door and said oh you can just paint it...in December!! I politely replied that is not what I ordered so you can keep it!!

Review from Morgan M.

They came out the same day I called (Overhead Door couldn't come for 4 more days) and beat Overhead Door's quoted price by $65 on an under $200 job. Fast and friendly!

Review from Jan S.

Wanted an estimate and arranged to meet. When no show - I called and was told they had been delayed and really didn't remember telling me a time. hmmm. Again I wait and no show. I had not moved into this property and it was pretty boring to sit and wait with next to nothing in the house. I call back and they said they came and no one home - Uhhh excuse me, there were 2 of us there. Oh, they must have gone to the wrong address. (is that my fault?) They have gone on to another job and will come later (by now it's already almost 5pm) or tomorrow. Question - if you are going to be late or think you are lost - why not call me? If they can't even show up on time or find my house, I have zero confidence in their ability to actually perform a service - went elsewhere.

Review from Amber L.

When they came out to install the new unit (two days later), they told us something different - indicating the remote key pads were not available with the model we purchased. Then, after talking with the owner, they said the technician was incorrect and simply had forgotten to pick up the remote keypads. Then, they began the install and tell us (only after taking off the old unit) that they cannot do electrical work in the attic and we'd have to call an electrician to finish the install. They offered to install the unit with extension cords, which they did. Then they stapled the wiring for the button (by the door entering the home) to the ceiling (again because they tell us - after they started the work - that their insurance doesn't cover them for attic work). They left all the old wiring (which was hot/live). So we now have to call an electrician to fix the unprofessional work they did. Their solution to our complaint was to give us a reel of the wiring to do it ourselves. Services Rendered: We hired this company to repair our broken garage door opener. They came out to assess it, and told us it could not be fixed. They gave us a quote for a new unit. We agreed to the quote.

Review from Mary W.

When I called to schedule the consultation I was told someone would be out "Thursday around 3:30-4" with no date. Thursday of the week I called came around and no one showed or called. I figured if they weren't going to show then it wasn't worth contacting them, and I marked the company off the list of companies I might use for the repair. One week later I got a call from one of West Texas Door's repair technicians saying he was scheduled to come out around 3:30-4 but was available around noon. So, I told him to come on out because free is free and my husband was available. After the guy left I found out he didn't do a consultation, he did the repair. So, I ended up getting charged $60 for what was supposed to be a free consultation. I will say everyone we dealt with was professional and friendly. I marked off on the professionalism score because the way I see it being on time and doing what you say you're going to do are a part of being professional. The price they charged was also $15 lower than next closest estimate I had, so if price is your concern West Texas Door has you covered. I can't decide if I would use them again and just make sure everything I want is repeated back to me or if I'll just avoid them altogether. Services Rendered: Garage door repair consultation

Review from Ed M.

The job went great! The lady who took my call was very friendly and accommodating. She even gave me a military veteran discount on the invoice price for the work. Eric, the repairman, was punctual, most professional, and very friendly. West Texas Door and Construction is the type of locally owned small business that makes America great! I wholeheartedly recommend their service! Services Rendered: Replace a broken garage door spring.

Review from Trent L.

Great! He came out and fixed it. Services Rendered: Shop door cable came loose and it stuck open.

Review from Pam R.

Great, this is a small company so I feel I got the best service possible. Services Rendered: My garage door wasn't going all the way up and I didn't realize it - so I backed up and my cargo box hit the door. I called this company and they showed up about 3 hours later. The two gentlemen who fixed my door were very pleasant and professional.

Review from Larry C.

The guys showed up right on time and did the work as agreed. In and out in short order and professional the whole time. I would hire them again and would also recommend them for garage door service. Services Rendered: R&R two garage door springs

Review from James B.

Two installers from West Texas Door showed up within 5 minutes of the scheduled time. They were courteous, quickly removed and replaced overhead spring and lubed rollers and track. I was completely satisfied. Services Rendered: Replaced broken garage door coil spring

Review from Julie M.

I explained to the receptionist what work needed done on our entry doors. I specifically asked if that is a service they provide, and, if not, perhaps they could refer me to someone. She assured me they could perform the repairs and scheduled my appointment. A gentleman called on the day of the appointment to confirm the appointment and clarify the work to be done. He was running late, but I gladly agreed to a later time. He never showed up, and I haven't heard from them since. If a company isn't interested, I wish they would just say so and not waste my time. (Date = date of the review not appointment date) Services Rendered: Entry Door Installation

Review from Monica M.

Review from Paul R.