Southern Overhead Door

Review from Doug B.

The Best, use no other---Highly recommended---knows what he is doing and fair do not waist time with someone else---

Review from Michael B.

I have used southern overhead door on two prior occasions. Robert is honest efficient and easy to work with. Highly recommended!I am currently waiting for him to call me back to repair a problem I am having with the motor. He gave me the option to call someone else as he was out of town that week, but I would prefer to wait for him.

Review from Don S.

Needed someone to replace garage door and I prefer to work with small, locally owned businesses if possible. my search led me to Robert ... the owner of Southern Overhead Door. He came by, we discussed options, and agreed how to move forward. He told me 3-4 weeks for delivery and 4 weeks later he is putting in the door (in the rain). Easy to do business with and quality work .... 2 essential traits of a successful business. And finally, price was 20% less than a couple of other quotes. Robert honesty shines through as he does not try to sell you parts you do not need.

Review from Peter S.

My neighbor referred me Robert. He came this morning and fix my issue quickly . Very good customer service plus estimate was free. Robert is very timely, nice, knowlegand courteous. Even my garage door spring works fine but I'm going to ask him to change it since the price is so reasonable.

Review from Eric W.

I had one of two torsion springs break. A neighbor gave me a referral. Southern responded to my call promptly and asked diagnostic questions over the phone. Most helpfully they told me how I could work my garage with only one spring until our appointment. He came early to our appointment was very thorough and shared with me service and maintenance tips to avoid problems and maintain my replacement springs. I highly recommend this company! The price was very fair.

Review from Mary Kay C.

His prices are always better than the competition and he frequently does something extra for free (e.g. provide a missing light cover.) He always does what he says when he says, and as others have noted, if something isn't right he will fix it for free and very cheerfully. I've used him for years and I won't use anyone else. You won't be disappointed! Services Rendered: replace rollers, replace motor head, install a door, service unit, (all at different times

Review from JUDY C.

Mr Peattie came by this morning to check the operation of my garage door. My neighborhood is 20 yrs old so I have the original garage door and its mechanisms. He gave fair prices on parts that would need replacement in the future when the need arises. He keeps some small parts on his work vehicle and advised me how to keep the working parts on the door lubricated so as to last longer. He has no additional employees but he is efficient and sufficient to do the work needed himself. Very pleasant and easy to converse with. He does not work weekends however, but will return calls asap during the week. Yes I will recommend him to my associates and neighbors. Very cordial. Services Rendered: Gave reasonable estimate for parts needed now and in the future.

Review from Scott S.

Review from Carol M.

I went back to a company I usually use and they were able to get it working. I would never use him again because I don't think he was telling me the truth. I think he was trying to get me to buy a brand new motor. I have several remotes and he couldn't get some of them to work and said it was because of the motor. The other company I used came in and got it working. Services Rendered: He looked at my garage doors and said the motor wasn't working.

Review from Joyce H.

Robert was recommended to me over ten years ago. He repaired and, a few years later, replaced my garage door opener. My garage door was splitting, and I thought it needed to be replaced. He bolted supports to it, and it lasted another six or seven years. The door finally had to be replaced. After Robert checked the door while I was at work to see if he could make a repair, he agreed it needed to be replaced. He also made an adjustment so the door would operate until he could install a new door. He completed the work a couple of days later for the amount he quoted. He is very professional, and I would strongly recommend him. Services Rendered: Replaced garage door and trim.

Review from Gus & Sofie V.

The owner of SOD is reliabe, honest, knowledgeable, and very capable. My experience went just as a neighbor who recommended the firm said it would. The owner of SOD called me back within 30 minutes of leaving a message, arrived when he said he would, went to work right away, provided me with valuable information about the garage door operator system that I never knew, fixed the problem created by the other repair firm and charged me a very, very reasonable fee. No other firm will ever work on my door again and it's my hope, in completing this review to help other home owners navagate the abundance of tradesmen who don't know what they're doing, have low service standards, and feel their fees should equal those of neurosurgeons. Services Rendered: This company was called to complete work that had been done incorrectly by another firm that had been here 5 times over the course of 3 months. SOD replaced a broken roller, realigned our garage door and lubricated the entire system.

Review from Alan H.

I called Southern Overhead Door to resolve a problem that developed whereby local radio frequency interference was causing decreased opener response to the remotes. It reached a point where the door would not open unless the remote was less than 5 feet from the garage door. The sole proprietor technician at Southern Overhead Door replaced the Chamberlain opener's main board which initially seemed to solve the problem. However, at different times of the day, performance again deteriorated to the point of being unacceptable. The technician returned and replaced the control board with one of a different frequency range as a service warranty replacement. This board worked very well, but we soon learned that its frequency band was so new that it was not compatible with our vehicle's HomeLink onboard remote control system. I reported this matter to the technician just for his information since my opener system was working fine. But he stated that all aspects of my system should work as expected. He voluntarily returned for another warranty service call to replace the control board with one that operated at a different, but more common frequency range compatible with HomeLink. This also required exchange replacement of the remotes and outdoor keypad, all at no additional cost to me. I can't say enough good things about the services performed by Southern Overhead Door and the business ethics of its owner, Robert Peattie. My experience is that he does what is needed to ensure his customer is satisfied with the work and charges a fair price for his services. Garage door service is an industry populated by many charlatans who provide a lowball telephone estimate and then once on the job, find multiple reasons to justify a much higher bill or hard sell the unsuspecting customer with "important" but unneeded replacement parts or unnecessary hardware upgrades. Anyone needing garage door services in the Memphis metro area will be well served by calling on Southern Overhead Door. Services Rendered: Replaced garage door opener main control board. Technician returned to replace the board a second and third time at no additional cost when initial attempts failed to thoroughly correct the problem.