Menalco Garage Door & Gate Repair
New York City
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17Yelp: 1 ⭐Is this your business? Claim Here
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Featured Reviews
Review from Mickey Isenhour
Published:February 27, 2022
Google5So I had to call up Matalonco to see if someone could come out and service my garage door asap. I was rushing yesterday when I was headed to work and backed into the garage door damaging one of panels extensively to point I couldn't drive my call out. One of their techs showed up within an hour after placing the initial call. They have the part and tool with them when they arrived. They gave me a quick estimate that was reasonable and they went to work right away. Got the job done in not time and I was on my way to work. I really appreciate the hard work and them willing to come out on short notice.
Review from Ilona Sever
Published:February 27, 2022
Google5Someone from Matalonco Garage came by and gave us an estimate on our garage door. They were the only garage door company that gave a reasonable price on the work. So we went ahead and contracted them for the repairs and they did an excellent job with everything. I strongly recommend their services to anyone looking for a reliable and affordable garage repair company.
Review from Carlos Monaco
Published:May 17, 2021
Google5I'm glad I was able to get Matalonco here to knock out the repairs to my garage. I've been having major problems with it for awhile now and was so relieved to see how fast one of their techs came up with a quick solution on the spot. And it was affordable too, which made it a whole lot easier on me. Things been kinda hard since the start of the pandemic for a lot of people.
Review from Carlos Monaco
Published:May 17, 2021
Google5I'm glad I was able to get Matalonco here to knock out the repairs to my garage. I've been having major problems with it for awhile now and was so relieved to see how fast one of their techs came up with a quick solution on the spot. And it was affordable too, which made it a whole lot easier on me. Things been kinda hard since the start of the pandemic for a lot of people.
Review from Denis Molina
Published:May 14, 2021
Google1I put a down payment on a garage door of $1,108 and they yet to answer me and return my calls. Horrible company
Review from Denis Molina
Published:May 14, 2021
Google1I put a down payment on a garage door of $1,108 and they yet to answer me and return my calls. Horrible company
Review from Rosalie Isom
Published:May 10, 2021
Google5I love what they've done to my garage door working like new again. I'm really happy with the service call and their techs were very professional throughout the entire process.
Review from Rosalie Isom
Published:May 10, 2021
Google5I love what they've done to my garage door working like new again. I'm really happy with the service call and their techs were very professional throughout the entire process.
Review from Myles Soloman
Published:February 27, 2021
Google5I wanted to do some repairs with my garage door, but ever since covid the money been slow. Now that I had some money set aside, I gave Matalonco a call. They were affordable, but I wanted to know how reliable their products are. After reading some of the reviews on here and after speaking to someone. I was certain they were the right company for me.
Review from Merryn Cousins
Published:February 27, 2021
Google5Matalonco were very profession during the service call. And the repairs went extremely well. They gave us a really good price and they offered same day too which was great. Would recommend to anyone in need of a great garage door company.
Review from Brian R.
Yelp1Let me start with the recommendation. Was I satisfied with the repair itself? No...Would I ever use this company again? Resounding No... I was having trouble opening my garage door the other day and unfortunately needed access to my car due to a trip the family was making for Easter weekend. I called up a few places and Menalco seemed to be the only place picking up. I spoke with the receptionist and she mentioned that due to the holiday weekend it would be tough to send someone out, but that she would have someone call me back. After 30 minutes someone did call back and asked to send him some pictures of the issue. I did and he said it was going to be $295. Although a bit high, I thought that the garage door came off the rails, so it sounded like that might be in the right ballpark for the 3+ hours of work I thought it was going to take to fix. So I agreed and about two hours later an older gentleman, who was smoking up a storm, arrived at the house. Along with my help and to my surprise, we were able to lift the garage door. The issue seemed to have been one of the tension springs snapped, due to old age, and was preventing the lifting of the garage door. We found the old spring that had fallen under my car and the man proceeded to reattach the old spring to the garage. About 45 minutes later and a few more cigarette butts thrown into my garage, he asked how much the quote was for. I said it was $295, and he said okay. I mentioned that this seemed fairly high for the work he just accomplished, but he said he didn't set the rates as he was just a contractor. He then went to mention that I would need to replace the springs as what he was doing was only a temporary fix. A temporary fix? For $300? I was beginning to smell something fishy... I paid the gentleman and noticed that he actually worked for a different garage door company, so this was most likely a referral service and not done by Menalco. After he had left I decided to request a few quotes and research the cost of repair for the springs. Turns out the springs themselves cost $20 from Home Depot, and most places charge $150 for labor costs. I paid twice that amount for a guy to reuse an old spring, which would need to be replaced anyway. For $200 I could have replaced both springs with brand new ones. So overall I was happy the issue was not more serious, but not happy with the guy leaving a number of cigarette butts in my garage and not saying anything about being severely overcharged for a repair and not a replacement job. In life you hope that people charge reasonable fees for service, although as they say caveat emptor. I do have a few other jobs for this garage now (e.g. installation of garage door opener, replacement of springs), but I would never use this company for those services. The exorbitant price for the repair does not warrant repeat business from me, but that's the price you pay when you don't provide reasonable fees for service. This place doesn't seem to understand the difference between premium pricing and flat out price gouging. The quality value of a happy customer and word of mouth advertisement always trumps making a quick buck. Even after this review there was no mention of coming back to do the work properly or partially refunding the money. My suggestion next time is to do a bit of homework, get some more quotes (a lot are free and on site) before settling on a service company. I had the unfortunate luck of needing access to my car quickly not knowing what the true cost of repair should have been. This company was able to take advantage of a timely situation. If I had known how much I was being ripped off I would have refused the service.