Tri State Garage Services

Review from Stephen Ramkelawan

Terrible Service.

Review from Amir Vaknin

amazing company with the best service very professional people with fair price. thank you for you service!!!

Review from Brian Rhee

EDIT: I am dropping one more star for this guy's ridiculous response. He fails to understand the difference price premium and price gouging. After having spoken with a number of other garage companies, they mentioned I was totally overcharged regardless of any emergency or "holiday" work. The person who actually did the work was from A&V Garage Door and he indicated he would have charged less had I contacted him directly. What is more upsetting is that he should have replaced the spring not merely reattached the old one, as it's going to break again soon. Menalco did call after the repair, while I was driving, but I made no indication I was satisfied. I simply verified the repair occurred. For a business not to admit their mistake is unacceptable. As mentioned, Menalco just received a large referral fee, which is why the cost was so high. Let me start with the recommendation. Was I satisfied with the repair itself? No...Would I ever use this company again? Resounding No... I was having trouble opening my garage door the other day and unfortunately needed access to my car due to a trip the family was making for Easter weekend. I called up a few places and Menalco seemed to be the only place picking up. I spoke with the receptionist and she mentioned that due to the holiday weekend it would be tough to send someone out, but that she would have someone call me back. After 30 minutes someone did call back and asked to send him some pictures of the issue. I did and he said it was going to be $295. Although a bit high, I thought that the garage door came off the rails, so it sounded like that might be in the right ballpark for the 3+ hours of work I thought it was going to take to fix. So I agreed and about two hours later an older gentleman, who was smoking up a storm, arrived at the house. Along with my help and to my surprise, we were able to lift the garage door. The issue seemed to have been one of the tension springs snapped, due to old age, and was preventing the lifting of the garage door. We found the old spring that had fell under my car and the man proceeded to reattach the old spring to the garage. About 45 minutes later and a few more cigarette butts thrown into my garage, he asked how much the quote was for. I said it was $295, and he said okay. I mentioned that this seemed fairly high for the work he just accomplished, but he said he didn't set the rates as he was just a contractor. He then went to mention that I would need to replace the springs as what he was doing was only a temporary fix. I paid the gentleman and noticed that he actually worked for a different garage door company, so this was most likely a referral service and not done by Menalco. After he had left I decided to request a few quotes and research the cost of repair for the springs. Turns out the springs themselves cost $20 from Home Depot, and most places charge $150 for labor costs. I paid twice that amount for a guy to reuse my old spring, which would need to be replaced anyway. So overall I was happy the issue was not more serious, but not happy with the guy leaving a number of cigarette butts in my garage and not saying anything about being severely overcharged for a repair and not a replacement job. In life you hope that people charge reasonable fees for service, although as they say caveat emptor. I do have a few other jobs for this garage now (e.g. installation of garage door opener, replacement of springs), but I would never use this company for those services. The exorbitant price for the repair does not warrant repeat business from me, but that's the price you pay when you don't provide reasonable fees for service. My suggestion next time is to do a bit more homework, get some more quotes (a lot are free and on site) before settling on a service company. I had the unfortunate luck of needing access to my car quickly and this company was able to take advantage of the situation. If I had known how much I should have paid I would have refused the service.

Review from Mark K

Extremely happy with the service I received. Cable snapped on my garage door, so I called to get it fixed. Person on the phone was great; repairman came to fix it the same day. Repairman did a great job, and ensured the function with me in the room before he left. Bargain prices, will be doing business with them again in the future. Thank you for the work!

Review from Shehzad Rafiq

He is just fraud, know nothing about work

Review from Jc Huggins

Ben the owner came to my place and offered options and suggestions during the install (without being pushy) and ensured everything was working properly before leaving. All in all - I was very impressed with the overall service and especially with Ben the installer. I would certainly recommend Menalco Garage Doors & Rolling Gates NYC and gate company to neighbors and friends!!!! Thank you.

Review from Alina Nigmatulina

Review from Yuri Izraelov

Replaced my liftmaster garage door opener a couple of days ago. I am very happy with the work they did. My old garage door opener was in a non working condition. They installed a new liftmaster opener new model. Garage door works great. Bargain prices.