Rusco Window Company
Roanoke, Va
Rating
17Yelp: 1 ⭐Is this your business? Claim Here
Address
Contact
Featured Reviews
Review from S B.
Yelp1Your life time warranty on Windows just went out the window in June 2015 when they packed up and left their customers high and dry. Dusty could not phone his clients and let them know that Rusco was going out. He never returned phone calls and Rusco took your money and gave poor, poor product and service in return.
Review from Jenny S.
Yelp1First off, I should mention that two years ago Rusco did my replacement windows and the process was great. Very smooth, great product. Since that went so well, I returned to them this most recent July with an order to replace all my exterior doors and garage doors. Our salesman, Dusty, said that installation could begin on September 15th. Unfortunately, September 15th came and went, and no installers arrived. Dusty called me to tell me there was a problem with the glass I'd chosen on my front door, which wasn't available in the door style I'd chosen. This was frustrating, but understandable. We made new selections and set October 1 as our installation date. Again, the installation date came and went with no word from Rusco. When I called to see what was up, Dusty said that there was a problem with my garage doors and they had to be sent back. I pressed him for a new installation date, which he was unable to provide. He said he would call me back, which he did not. Weeks passed during the period of October through Thanksgiving, where my husband and I would call Dusty frequently to find out the status of our doors. He would bounce us back and forth to call installation managers, and with every different person we spoke to, the details were different. This door has arrived, but this other door is wrong. No one's story matched up. It was incredibly frustrating. Finally, on December 8th (today), I had several missed calls on my phone from an installer who was apparently at my house, ready to install my doors. I was astonished, as no one had let me know this was scheduled for today. I checked my earlier messages and saw a voicemail from the installer, who called me at 9:18 this morning to let me know the installer was on his way. I'm not exactly sure how that qualifies as advance notice, but when I called to ask why this happened, the installation manager was unable to explain, or even apologize. He even tried to say that he'd called me the previous week and left a message (I received no such message). To add insult to injury, the garage doors were STILL not in, and won't be until Thursday. Overall, I am appalled at the total lack of organization and customer service provided me by Rusco, and will absolutely not be ordering from them again.
Review from Katie H.
Yelp1So first of all we scheduled an appt for a man to come and give us an estimate and he called and cancelled twice on the day of our appts not a day before or anything. Then he reacheduled and came in a vehicle from new york and tried to get us to pay 500$ cash down for only 3 windows at first it was 2300$ total then he claimed he would knock 35% off and was only about 1400$. He claimed if we gave him 500$ cash they wouldnt have it done until after christmas sometime during the new year...!!!! As many people out there that scam people this guy definately tried to scam us out of 500$ that day and then i garuntee we would have never seen him again!!!! Rusco windows is all a scam so people beware and try window world instead!!!!!