NATIONAL GARAGE DOOR CO

Review from Brian W.

Needed a new garage door opener. Kevin was easy to talk with and I know the price quoted was fair for equipment and labor. The installation tech was on time, easy to talk with, and took the time to show me how everything works. Price was what was quoted. Waited two months to review to see how new opener performed. I've had no issues and I'll use National for all garage door needs moving forward.

Review from Carolyn H.

We recently had serious vandalism on our property that included serious damage to our garage door. The company responded immediately and replaced the door the next morning. We couldn't be more pleased with this company's service and caring response.

Review from Brian Q.

Àfter my fiasco with Carmichael Garage Door two days in a row I contacted National Garage Door and made an appointment to have my garage door opener serviced the next day. The tech showed up within their two hour appt window. He was at first stumped about what the opener was doing. After trouble shooting the problem he narrowed it down to an educated guess. Low and behold that was the issue. $125 and one hour in total and the door opener works as it should. Very professional group of people in this organization

Review from Malcolm S.

The person who answered the call was pleasant and understood exactly what I needed to deal with the door opener problem. I received a call back as promised with a time window and the name of the service tech. Noah arrived as scheduled during the time window I was given. He was very polite, knowledgeable and helpful. He was more than willing to assist with several different problems during the time of service call and explained the issues clearly. It is rare to receive such excellent and fairly priced service and to have that happen just before a holiday when many service companies are distracted.

Review from Janice N.

Great customer service, on time, gave me options for my 21 year old system. Very professional and informative as to what options I had for replacing opener. Well stay my vendor of choice for garage door and opener needs. Also Daniel was very courteous and listened to what my needs were for replacing my opener, and agreed I did not need to buy a more expensive unit. Call them, you will not be sorry!! Great company. Thank you. J Nelson

Review from Salud D.

Do not waist your time or your money with this company. I decided to give them a shot because they were a small business. I have had nothing but issues with these doors since I bought them. There are large gaps on the side of the doors and they said they can't do anything about it. The cable on my door fell off after only 5 months the garage door was installed and the only excuse I get from Owner to s that it could have been operator error. The customer service is greatly lacking. I will be filing a complaint with the Better Business Bureau.

Review from The A.

These guys came out as a second opinion contractor for my Home Warranty. They were very courteous and friendly. The technician was honest about what repairs/replacements were necessary versus what would be more of a preference. He was also very candid with me about the likelihood of coverage for different things. I really appreciated being treated like a person instead of a dollar sign like the first opinion company made me feel. I will reach out to them in the future for quotes when I am ready to get some of those preferred, but not necessary, repairs completed!

Review from Rita V.

very reliable. always on time. friendly technicians. I have them service my door once a year. when a spring broke (on a Sunday) they were here first thing Monday morning.

Review from Mike A.

AMAZING!!!!! I called at 4:15pm (close to cloaing time) because my garage door had just jammed halfway open. I wanted to find someone to come out and at least get it closed for the night. I left a message and started calling other places. Other companies were either giving me a runaround or it was an answering service that wanted all my info before telling me if anyone was available. National called me back and said they could have someone out the following morning and THEN asked for all my info. The tech showed up right in the middle of the quoted window and fixed it quickly and for a very fair price. Thank you National!!!!!

Review from Rich D.

National Garage technician Greg was very helpful in having our home warranty company OK a new opener after the first company failed to get the job done. On time and efficient. Communication with the office staff and scheduling was very easy. They just need more technicians like Greg.

Review from Rich H.

Works Perfectly Services Rendered: Repair garage door

Review from Eleanore V.

All are in good working order Services Rendered: Garage door wasn't working Changed cable, Checked and lubed other door and checked door on other garage

Review from Lauren F.

Service originally involved replacing cables which was installed by National a year earlier. The second service involved replacing bearings, springs and drums in which I was charged $400+. The third service was to correct a problem with the door slamming h****** the floor on one side because it was not adjusted properly the previous time about a month previously and I was charged $95. A month and a half later I noticed the the newly installed cable was shredding again and called to complain to Kevin, the general manager of National. After numerous promises by a person named Percy to have Kevin call me back over a period of about 7 days, I figured this was not going to ever happen. An appointment was made to have "Alex" from National come out and repair the door. He was to be there between 1 PM-4PM. He finally arrived at 5:30 PM. I showed him paperwork that clearly showed that the wrong parts ,which were lighter duty than the original, were installed by him on a previous visit and was causing the cables to shred. He simply refused to acknowledge this or even look at the paperwork and insisted that the problem was due to the fact that I had "an old door", "the building is settling", "the hardware is too light", "the bearings are too old". I disputed everything and pointed out to him that I had paid him to install new bearings "remember?"He made some adjustments to the door, replaced the shredded cable and wrote a statement on the receipt that he was not warrantying the door from shifting. I questioned him about this and he started off with some BS about how the adjustments he had to make might cause the door to shift and he wouldn't warrant it. It's been 10 days now and Kevin, the gm at National still hasn't had the decency to call me back. I guess he really doesn't care. I would urge everyone to think long and hard about ever having this company do any repair work or purchasing anything from them. Their unscrupulous ways of doing business will catch up with them eventually and there are far too many other companies that are honest and competent to do business with. Folks, check out the other companies on Angie's list instead. Services Rendered: Replaced cables, drums, bearings,springs and adjusted opener and door.

Review from Susan D.

Review from Walter L.

Review from Barbara G.

They were great! Very hardworking, efficient, and accommodating. Services Rendered: They repaired our garage door.

Review from Darrell S.

Review from Betsy R.

They were fabulous. They came out that day and the very next day, they had the door in. They were really quick, really efficient, and very reasonably priced. They actually were lower than some of the contractors then we had called. We just got a postcard from them just this last week to have them recheck and make sure everything is fine. Services Rendered: They replaced both of our garage doors. We had a triple garage and the hype to replace both doors and the tracks.

Review from Betty T.

I called at 8 a.m. on 11/3 and Kevin advised me that Don would be out the same day between 12:30 and 2:30. He arrived at 2:00. The garage door opener is 18 years old and the manufacturer is out of business. Don showed me broken gears and stated that he could not get replacement parts. He installed a new opener and was done within an hour.. The Angie's List listing indicated that they offer Senior discounts. Don indicated to me that they do not offer these discounts, and haven't for about 5 years. Services Rendered: Replaced garage door opener

Review from Anthony B.

They got my door working again! They werent here long at all, there were no problems. Services Rendered: Fixed garage door.