HOME DEPOT

Review from Erin H.

I can't say enough about the workers at the 280 Home Depot location--especially in comparison to the other home improvement store nearby. As I detailed, they're helpful with advice, pricing, know-how, and they always treat me with respect and attention. It just feels like a positive place to go...and that was important to me since I was really intimidated by this big store when I first started going there for supplies. They've easily saved me hundreds of dollars in my first year of home ownership. Services Rendered: We bought our first house in October 2009, and I bought our refrigerator at The Home Depot. A woman and a man working different days in the appliance section were both great help in answering my questions, comparing models, brands and helping me decide stainless steel vs. that painted on steel-look finish. I coordinated delivery there and they came on time & hooked up the water lines quickly--which is important because you simply can't be without a fridge for too long moving from one place to another. Good experience with that. After a few months, I went into the store and one of the great Home Depot employees at this store stopped what he was doing and offered help with the garage door openers I was looking at. He explained the difference between chain and screw openers and helped me choose one without pushing me for the higher-priced one. He explained the installation service for only $97 (!) and then hauled the box to the front and sat me with the installation people. They were great, too! Since I got it installed, there was some discount on the tax for the opener itself, which saved me about $15. I was just delighted with the grade-A service from beginning to end that day. Then the installation guy came out when they said he would and worked quickly. My husband had tried to fix our other garage door, so he asked the installer for advice, and it worked! $230 for that experience was a steal! Another day, I went in to buy supplies to build screens for all the windows in my house. I researched online and did all the measurements, but the Home Depot guy who helped me suggested the heavier-duty spline tool, which, once I started doing the job, I realized was a vital suggestion. I walked away and struggled to balance all these 7-foot pieces of aluminum frame in the cart, but they kept falling through the grates in the cart. Another worker came over and used electrical tape to wrap them all together so they'd be easier to transport. Another great experience at Home Depot. On a different trip, I was looking at roman shades and blinds for a big window, and looking through their custom blind choices on display. The woman was helpful in explaining the choices, but said if I was just looking for a basic solution there were several cheaper boxed options in the next aisle. I found a great option that fit my window perfectly and was extremely easy to install. So yesterday, I went in just looking at paint colors and getting an idea on what one room might cost to paint. The worker in the paint area was very nice and walked me step-by-step through all the decisions I'd need to make to pick the right paint. He helped me determine that I probably don't need primer and helped me calculate up how much paint I need for the room. His suggestions will actually save me money.