Reviews for Instant Garage Door Repair - IGD
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93Yelp: 5 ⭐Angi: AIs this your business? Claim Here
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Featured Reviews
Review from P W.
Published:over 1 year ago
Yelp5My Genie garage door opener stopped working because the carriage got worn out due to the door not being balanced. My springs were just replaced 2 years ago with another 5-star garage door repair company, and my opener was just a little over an year old. I was pretty frustrated for how short-lived the system was. After contacting 5-6 companies with 3 visiting to give estimates, I found Issac to be the most trustworthy with the most reasonable price. Issac provided several options for repair, and was able to explain the issue clearly with domain knowledge. In the end, I gave Issac the project, and he did a superb job at fixing my existing springs. I also decided to give him a bigger project to replace my garage door entirely as it was getting old, and it's hard to come by a trustworthy person. The replacement didn't disappoint, and Issac saw to the last details to make sure the garage door is working well. I'd highly recommend Issac and his team to others!
Review from Christy H.
Published:over 1 year ago
Yelp5The spring of my garage door was broken last night. Instant Garage Door managed to find me an appointment around noon today. Issac called when he finished his last job to provided me with an estimated arrival time. He was professional, informative, patiently explained mechanics and answered my questions. He also added lubricant and cleaned up working space. The price was reasonable. I am very happy with the service and will definitely recommend to my friends!
Review from Caryn M.
Published:over 1 year ago
Yelp5Wow! Another great service experience with IGD! Unbeknownst to me, the trolley handle "teeth" on my 15-year-old garage door opener were on their last legs. A couple weeks after a routine service from IGD, they went from a grinding noise to a total fail in 24hrs. (The lubricant applied during service actually hastened their failure.) My frantic call to IGD was responded to immediately and even though they were actually booked up for service calls for the next few weeks, the owner, Isaac, came out personally to address the problem! I trust IGD totally, so I left the garage door up since I had to be at the office, and communicated with Isaac via phone and text/pictures as he did the diagnostic work. Isaac, as usual, was VERY thorough and patient in his explanations and gave me options for a remedy. He ended up having to drive some distance to find the replacement part - but he did so and within 24 hrs. my door was fixed and running smoothly and quietly. IGD makes you feel extremely appreciated as a customer and they will go the extra distance to fix your problems. I highly recommend!
Review from Bill T.
Published:over 1 year ago
Yelp5I contacted Instant Garage Door Repair (IGD) last week when the cables of one of my garage doors came off their drums (end pulleys) and my garage door was stuck open on a cold day in Sammamish, WA. They were very busy at the time and they would not be able to get to me for a week, but since I had gotten the door closed, I decided it would be worth the wait based on their excellent reviews on Yelp. It was well worth my wait. as IGD was My IGD technician was Grant who is reasonably priced, good to work with and does great work! Note: More background if you are interested. IGD is a small family owned company in Renton, WA about 30 minutes south of my home. They currently have two technicians (Grant and Isaac) who are both excellent technicians from the reviews I have read about IGD. I had previously used a similar small family owned company in the past 30 years that also did good work at a reasonable price. But my old company apparently went out of business and/or were bought by another larger company over the past few years who were in my opinion no longer reasonably priced. In fact, that larger company had charged (actually over-charged) me more than $1,800 to replace some broken/worn parts back in July of 2023 on another of my three garage doors. That as much as it would cost me to have the whole door replaced with a new well-insulated door! Since they had not given me a cost breakdown, afterwards I on-line priced the average cost of the parts that they had replaced and this is what I found: Torsion Spring ($65), 8 ft Torque Tube ($40), cables ($10/pair), drums ($15/pair), End-Plate Bearings & Brackets ($20/pair), new sealed nylon track rollers ($30/set of 12). So I could order the parts on-line and have them delivered for about $200. Assuming that they charge a 50% mark-up for acquiring the parts, that brings the total cost of the parts to $300 which is still reasonable in my opinion. But what wasn't reasonable with my last garage door company was that it appeared that they charged me about $1500 for labor for less than about 2 hours work! A fair price for that labor (taking into account their travel costs) would have been $500. For my latest garage door repair today with IGD, the torsion spring was replaced just 2 years ago so it was still good. What Grant suspected (and found to be true) was that the End-Plate Support Bearings (that support the 8 ft torsion spring torque tube) had failed as they had not been replaced 2 years ago when the spring had been replaced by my old company. Grant inspected the 8 ft torque tube, cables and drums which are 30 years old but still in good condition, so no need for replacement. But he found that the track rollers were still the old non-sealed metal rollers that should have been replaced years ago. So he replaced them with high quality double sealed quiet nylon rollers, along with new End-Plate Support Bearings/Brackets. The work took just about an hour and the final bill was just over $500 including tax and labor which I feel is a fair price. So I highly recommend IGD and I will definitely be using them again for my annual suggested maintenance and/or any other future work that needs to be done on my garage doors!! Sincerely, Bill T. - Sammamish, WA
Review from John Y.
Published:over 1 year ago
Yelp5We'll recommend Instant Instant Garage Door Repair to anyone. Our repairman, Grant called us ahead of time, telling us he'd be early. He gave us plenty of notice. After arriving, he saw the broken spring on our old garage door, he gave us options, clearly and concisely. He knows what he's doing. He was very easy to work with. He was finished fixing it in about 30 minutes. The service was excellent. The price was very affordable and now our garage door glides up and down smoother than ever. Ashley, who worked with us on the phone, setting up the appointment was easy to work with too. We can't recommend these folks highly enough.
Review from Nick ..
Published:over 1 year ago
Yelp5Contacted Tuesday night. They replied within minutes and we scheduled a window Thursday. On Weds they called and asked if they could come early. They came, saw, and fixed my garage door spring. My neighbor walked by and asked what was going on and IGD looked at his and his spring was broken too! The serviceman Grant was super cool and professional and nice and got it all replaced, working, and lubricated. Do recommend.
Review from P G.
Published:over 1 year ago
Yelp5IGD responded quickly to a request for a quote, scheduled an on-site estimate promptly, and completed the work quickly. I am grateful to Isaac who quickly completed the work while simultaneously fielding questions from me around garage door parts, their maintenance, and their expected lifespans. Thank you for the great work and I look forward to working with you again in the future (but hopefully not too soon)!
Review from Shirley M.
Published:over 1 year ago
Yelp5Friendly, knowledgeable, responsive. From Isaac on text, to Fran on the phone, to Grant who came out within the hour, explained the repair options, & fixed the door in less than an hour, it was very impressive service. I highly recommend!
Review from Philippe P.
Published:over 1 year ago
Yelp5Highly recommended! Isaac showed up on time and was very thorough and clear in explaining the issue with my garage door. He tried everything to fix at the lowest cost possible and when it turned out it was not fixable did not charge for trying. He figured out a way to minimize the work needed to be done on the door itself. He installed a well tuned up new system that is quiet. He was also attentive to my feedback and had me check his progress several times. Fantastic service. Could not recommend more highly!
Review from XL T.
Published:over 1 year ago
Yelp5I requested service to replace my garage springs and not only were they very reasonable and upfront in price, they were also very willing to accommodate my schedule! Issac was polite and took the time to explain what he would be doing. He worked quickly and I had overall a very good experience from start to finish. I would recommend them to friends and family.
Review from Michael P.
Published:over 5 years ago
Angi5The whole process went off flawlessly. Four weeks, start to finish. Isacc, the company owner, visited and inspected the old slab style doors and left a brochure and estimate for the work to be done. After getting other companies bids we negotiated a price and scheduled the work. The installer arrived on time and, with 16 years experience and 6 years with this company completed the work in just 3.5 hours. Amazing! Services Rendered: Removed the old doors and installed two new garage doors. Repositioned and reconnected the existing garage door openers,
Review from Suzanne C.
Published:over 5 years ago
Angi5Great as I stated above prompt, kind, courteous, knowledgeable and fast worker everything you’d want. This review is old nearly 2yrs I didn’t pull the receipt to be exact I just wanted to get it up here finally. Services Rendered: Needed to replace the pulley on one side but recommended change bilaterally which we did. This was over a year ago I feel bad I forgot to write a review and he deserved it he was prompt kind quick and knowledgeable.
Review from Shelly F.
Published:over 5 years ago
Angi5Grant came out a few days after my initial call to the company to fix my door. He did some roller replacements and pulley replacements and then aligned the door and it worked much better. About a week later the door started violently swaying from side to side while lowering it, and I felt it very unsafe. I called IGD and Isaac came out to access the situation promptly. He explained what the problem was, fixed it in about an hour and didn't charge me for parts or labor. I was ready to pay for the additional time and labor for the 2nd trip to my house, but he was too kind and refused. Isaac is a professional and interesting to talk to.. I would hire him again in a heart beat and recommend him in the highest regard. Services Rendered: Repair unbalanced door.
Review from robert W.
Published:over 6 years ago
Angi5Went great. Did work as needed. Services Rendered: Isaac went over what I wanted versus what he could do. His quote was his bond even though he had to do more work. Old doors working well now and will call him in the future if needed.
Review from Angus F.
Published:about 7 years ago
Angi5Isaac was very friendly, punctual, and easy to work with. I also appreciated the updates on his ETA in advance. Services Rendered: Remove dent and realign door on track after collision with vehicle.
Review from Keith W.
Published:about 7 years ago
Angi5The repair person phoned ahead to inform me he was on his way. once he arrived, he looked at the door, did a few test on it to confirm it was only the spring and not any addition issues. He was very courteous and explained how long it was going to take. When job was completed, he showed me what was done in addition to periodic maintenance I could do myself or call them to do it. Services Rendered: Garage door spring broke
Review from Bill W.
Published:about 7 years ago
Angi5Excellent service from scheduling, estimate, to install. Services Rendered: New garage doors
Review from Tom S.
Published:over 7 years ago
Angi5A very pleasant experience from beginning to end. My call was answered right away and in just a couple of minutes I had an estimate and a two hour appointment window for the following morning. Isaac arrived on time, quickly assessed the door problem, and explained what needed to be done. Even though my door was an old design and very heavy he had the required springs in his truck. 45 minutes later the work was done and Isaac showed me the door was perfectly balanced and operated the door to demonstrate proper operation. Services Rendered: Replaced broken torsion spring on garage door
Review from Jeff M.
Published:over 7 years ago
Angi5Great. Isaac, the technician, was very professional. He explained what needed done and how long it would take. Once he was done, he demonstrated opening and closing the garage door to show that everything now works. He also gave me tips on ensuring there no false triggers on the detector. Review entered by Sing Bing. Services Rendered: One of the tension springs snapped, and both needed to be replaced. It turns out that the garage door also needed additional maintenance work (parts actually scraping, hinges needed to be lubricated, bolts tightened, etc.).
Review from Jonathan M.
Published:over 7 years ago
Angi5Jamie was the installer. Did a very pro job. Check all the work performed for accuracy. They also did the roller replacement, end plates and tune up labor at no additional charge. The other nice thing was we called them around 6pm on a Tuesday evening they got on the repair work the next morning at 10AM. That's exceptional service. Services Rendered: had new springs, rollers, and end bearing plates installed. plus garage door tune up done.